• Code: 61, 62
• Description: 61 The hard disk is defective. 62 The hard disk is full.
• Remedy: Step 1 Delete unnecessary files: • Navigate to Settings > Print Settings > Utilities Menu > Delete Downloads on Disk > Yes. • Enter the Configuration menu, and then navigate to Settings > Jobs on Disk > Delete. Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that the firmware version is the latest. Note: The latest firmware versions are available on the Technical service bulletins at support.lexmark.com. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Make sure that the hard disk cable is properly installed. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved.

• Code: 685.xx
• Description: Original document size mismatch detected at the ADF.
• Remedy: Step 1 Make sure that the scanner paper size setting matches the source tray paper size setting Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that there is no document on the flatbed scanner when copying from the ADF. Does the problem remain? Go to step 3. The problem is solved. Step 3 Enter the Configuration menu, and then select SIZE SENSING. a Make sure that Tray Sensing is set to Auto for the 500-sheet trays. b Make sure that the paper size settings for 2500-sheet tray and 3000- sheet tray matches the supported paper size of the source tray. c Make sure that the correct paper size is set. The printer can only detect one paper size at a time for the following: • Oficio/Folio Sensing • Statement/A5 Sensing • Executive/B5 Sensing Does the problem remain? Go to step 4. The problem is solved. Step 4 a Enter the Diagnostics menu, and then navigate to: SCANNER TESTS > Sensor Test b Manually toggle the following sensors: • Sensor (ADF paper width) • Sensor (ADF paper length 1) • Sensor (ADF paper length 2) Does the sensor status change while toggling the sensors? Go to step 7. Go to step 5. Step 5 a Reseat the sensor cables. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the sensors for dStep 7 Check the paper width and paper length sensors of the source tray for damage, and replace if necessary. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Make sure that the source tray is properly installed. b Make sure that the paper path is clear of debris or dust. c Make sure that the tray length and width guides are working properly. d Check the tray insert for damage, and replace if necessary. Does the problem remain? Contact the next level of support. The problem is solved.amage, and replace if necessary. See “Sensors (ADF tray section) removal”. Does the problem remain? Go to step 7. The problem is solved.

• Code: 80
• Description: The printer requires maintenance. The appropriate maintenance kit needs to be installed.
• Remedy: Warning—Potential Damage: Do not perform this step if the printer is on. a Replace the required maintenance kit. b Reset the maintenance counter: • For 300K, enter the Configuration menu, and then navigate to Reset Maintenance counter > Reset 300K Maintenance Kit. • For 600K, enter the Diagnostics menu, and then navigate to Reset Maintenance counter > Reset 600K Maintenance Kit. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 800.04
• Description: A timing error occurred during a scan job at the front side of the document.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Note: Do this step every time a service error would occur to clear the error and restore the engine settings. Does the error remain? Go to step 2. The problem is solved. Step 2 a Reseat the interface cable connecting the engine controller board and the image controller board. b Reseat all of the cables on the ADF controller board and reseat the cable connectors on the other end of the connection. c Make sure to tighten the blue screws and marked screws. d Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF controller board for damaged pins, and replace if necessary. See “ADF controller board removal”. Note: Make sure to perform ADF scanner adjustment after replacing the ADF controller board. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the ADF/scanner image controller board for damaged pins, and replace if necessary. See “ADF/scanner image controller board removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the controller board for damaged pins, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 800.15, 800.16
• Description: 800.15 The CIS clamp adjustment failed. 800.16 The CIS gain adjustment failed.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Note: Do this step every time a service error would occur to clear the error and restore the engine settings. Does the error remain? Go to step 2. The problem is solved. Step 2 a Reseat the interface cable connecting the engine controller board and the image controller board. b Reseat all of the cables on the engine controller board and reseat the cable connectors on the other end of the connection. c Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Reseat the ADF CIS power supply board cable and ADF CIS power supply cable. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the ADF CIS power supply board for proper installation and damage, and replace if necessary. See “ADF CIS power supply board removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Reseat the ADF CIS data cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the ADF CIS assembly for proper installation and damage, and replace if necessary. See “ADF CIS assembly removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the ADF/scanner image controller board for damaged pins, and replace if necessary. See “ADF/scanner image controller board removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the ADF controller board for damaged pins, and replace if necessary. See “ADF controller board removal”. Note: Make sure to perform ADF scanner adjustment after replacing the ADF controller board. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the controller board for damaged pins, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 800.23, 800.7, 809.01, 809.02
• Description: 800.23 A timing error occurred during a scan job at the back side of the document. 800.7 The image data was not detected. 809.01 The scanner controller board communication failed. 809.02 The scanner controller board communication failed.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Note: Do this step every time a service error would occur to clear the error and restore the engine settings. Does the error remain? Go to step 2. The problem is solved. Step 2 a Reseat all of the cables on the scanner controller board and reseat the cable connectors on the other end of the connection. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the scanner controller board for damaged pins, and replace if necessary. See “Scanner controller board removal”. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the engine controller board for damaged pins, and replace if necessary. See “Engine controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 800.25
• Description: The CCD power supply malfunctioned.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Note: Do this step every time a service error would occur to clear the error and restore the engine settings. Does the error remain? Go to step 2. The problem is solved. Step 2 a Reseat all of the cables on the scanner controller board and engine controller board. b Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Reseat the scanner CCD cable. b Check the cable for damage, and replace if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the scanner CCD lens assembly for proper installation and damage, and replace if necessary. See “Scanner CCD lens assembly removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the scanner controller board for damaged pins, and replace if necessary. See “Scanner controller board removal”. Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the engine controller board for damaged pins, and replace if necessary. See “Engine controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 809.03...809.06
• Description: 809.03 ADF controller board was not detected. 809.04 The ADF controller board communication failed. 809.05 The ADF controller board communication failed. 809.06 Scanning speed went over the required level.
• Remedy: Step 1 Enter the Diagnostics menu, and then navigate to: PRINTER SETUP > Reset Engine Service Error Note: Do this step every time a service error would occur to clear the error and restore the engine settings. Does the error remain? Go to step 2. The problem is solved. Step 2 a Reseat the interface cable connecting the engine controller board and the image controller board. b Reseat all of the cables on the ADF controller board and reseat the cable connectors on the other end of the connection. c Make sure to tighten the blue screws and marked screws. d Check the cables for damage, and replace if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF controller board for damaged pins, and replace if necessary. See “ADF controller board removal”. Note: Make sure to perform ADF scanner adjustment after replacing the ADF controller board. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the ADF/scanner image controller board for damaged pins, and replace if necessary. See “ADF/scanner image controller board removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the controller board for damaged pins, and replace if necessary. See “Controller board removal”. Does the problem remain? Contact the next level of support. The problem is solved.