• Code: 916.00
• Description: Service fan error PC cartridge cooling fan failure The PC cartridge cooling fan has failed.
• Remedy: 1 Visually check the PC cartridge cooling fan rotation. Is the PC cartridge cooling fan visually rotating? Go to step 3. Go to step 2. 2 Check the PC cartridge cooling fan. Is there an object blocking the PC cartridge cooling fan rotation? Remove the object blocking the rotation. Go to step 3. 3 Check the PC cartridge cooling fan for operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch PC unit cooling fan. Does the fan rotate normally? Go to step 5. Go to step 4. 4 Check the PC cartridge cooling fan connection. Is the PC cartridge cooling fan properly connected? Replace the PC cartridge cooling fan. Go to “PC cartridge cooling fan removal”. Replace the connection. 5 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 917.00
• Description: Service fan error LVPS cooling fan failure The LVPS cooling fan has failed.
• Remedy: 1 Check the LVPS cooling fan for proper installation. Is the LVPS cooling fan installed properly? Go to step 2. Install the LVPS cooling fan properly. 2 Visually check the LVPS cooling fan for rotation. Is the LVPS cooling fan visually rotating? Go to step 3. Go to step 4. 3 Check the LVPS cooling fan connection. Is the LVPS cooling fan connected properly? Replace the LVPS cooling fan. Go to “LVPS cooling fan removal”. Replace the connection. 4 Perform a print test. Does the error remains? Replace the LVPS card assembly. Go to “LVPS card assembly removal”. Problem solved.

• Code: 918.00
• Description: Service std. bin 1 error Sensor (exit 1 media shift HP) failure The sensor (exit 1 media shift HP) is not turned on within the specified period after the exit 1 media shift motor is turned on.
• Remedy: 1 Check the sensor (exit 1 media shift HP) for operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Exit1 shift HP. Move the shift assembly, with your finger, in a side to side motion. Does the display on the operator panel change every time the sensing area is blocked? Go to step 3. Go to step 2. 2 Check the sensor (exit 1 media shift HP) for connection. Is the sensor (exit 1 media shift HP) connected? Replace the sensor (exit 1 media shift HP). Go to “Exit 1 media shift assembly removal”. Replace the connection. 3 Check the media shift motor for operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Exit1 shift motor. Note: A continuous operation check is allowed up to twice for each direction. Does the motor operate normally? Go to step 5. Go to step 4. 4 Check the media shift motor for connection. Is the above motor connected properly? Replace the media exit shift motor. Go to “Media shift motor removal”. Replace the connection. 5 Check the printer engine card assembly for connection P421 and the exit interface card assembly connector P431. Are the above cards connected properly? Replace the exit interface card assembly. Go to “Exit interface card assembly removal”. Replace the connection. 6 Perform a print test. Does the error still occur? Replace the printer engine card assembly Go to “Printer engine card assembly removal”. Problem solved.

• Code: 919.00
• Description: Service std. bin 2 error Sensor (exit 2 media shift HP) failure The sensor (exit 2 media shift HP) is not turned on within the specified time after the exit 2 shift motor is turned on.
• Remedy: 1 Check the sensor (exit 2 media shift HP) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Exit2 shift HP. Move the shift assembly with your finger in a side to side motion. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 3. Go to step 2. 2 Check the sensor (exit 2 media shift HP) for proper connection. Is the above sensor connected properly? Replace the sensor (exit 2 media shift HP). Go to “Exit 2 sensor (exit 2 media shift HP) removal”. Replace the connection. 3 Check the media shift motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Exit2 shift mtr. Does the above motor rotate properly? Go to step 5. Go to step 4. 4 Check the media shift motor for proper connection. Is the above motor connected properly? Replace the media shift motor. Go to “Exit 2 unit assembly removal”. Replace the connection. 5 Perform a print test. Does the error still occur? Replace the exit interface card assembly. Go to “Exit interface card assembly removal”. Go to step 6. Problem solved. 6 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 919.01
• Description: Service std. bin 2 Exit 2 unit assembly connection failure Exit 2 unit assembly is missing or damaged.
• Remedy: 1 Check the exit 2 unit assembly for proper installation. Is the exit 2 unit assembly installed properly? Go to step 2. Reinstall the exit 2 unit assembly, and POR. Go to “Exit 2 unit assembly removal”. 2 Check the exit 2 unit assembly connector. Is the exit 2 unit assembly connector or the connector attached to the printer damaged? Replace the exit 2 unit assembly or damaged connector. Go to “Exit 2 unit assembly removal”. Go to step 3. 3 Perform a print test. Does the error still occur? Replace the exit interface card assembly. Go to “Exit interface card assembly removal”. Go to step 4. Problem solved. 4 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 920.00
• Description: Service fuser error Fuser unit assembly on time failure During the warm-up period, the control thermistor does not detect the ready temperature even when the specified time is passed after the main lamp is turned on. During the standby period, the control thermistor does not detect the specified temperature even when the specified time is passed after the main lamp is on. During the standby period, the control thermistor does not detect the specified temperature even when the specified time is passed after the sub lamp in on. During idling, after power-on, the control thermistor does not detect the idling stop temperature even after the specified time is passed. During print, the control thermistor does not detect the specified temperature even when the specified time is passed after the main lamp is turned on. During print, the control thermistor does not detect the specified temperature even when the specified time is passed after the sub lamp is turned on.
• Remedy: 1 Check the fuser unit assembly for a media jam. Open the printer left door assembly, and check it. Is there a media jam in the fuser unit assembly? Remove the media. Go to step 2. 2 Leave the printer powered on with the error code displayed for 10 minutes, then perform a POR. Does the error still occur? Go to step 3. Problem solved. 3 Check the fuser unit assembly for proper installation. Open the printer left door assembly, and check it. Is the fuser unit assembly installed properly? Go to step 4. Install the fuser unit assembly properly. 4 Check the fuser unit assembly connection. Is the fuser unit assembly properly connected? Go to step 5. Replace the connection. 5 Check between the LVPS card assembly P525 and the printer engine card assembly P401 for proper connection. Are the cards connected properly? Replace the fuser unit assembly. Replace the connection. 6 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 921.00
• Description: Service fuser error Over heat temperature failure The control thermistor detects a temperature higher than the specified value. The lamp change thermistor detects a temperature higher than the specified value.
• Remedy: 1 Check the fuser unit assembly for proper installation. Open the printer left door assembly, and check it. Is the fuser unit assembly installed properly? Go to step 2. Install the fuser unit assembly properly. 2 Check the fuser unit assembly for proper connection. Go to step 3. Replace the connection. 3 Check the connection between the LVPS card assembly P525 and the printer engine card assembly P401. Are the cards connected properly? Replace the fuser unit assembly. Replace the connection. 4 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 922.00
• Description: Service fuser error Center thermistor failure The center thermistor has failed.
• Remedy: 1 Check the fuser unit assembly for proper installation. Open the printer left door assembly, and check it. Is the fuser unit assembly installed properly? Go to step 2. Install the fuser unit assembly properly. 2 Check the fuser unit assembly connection. Is the fuser unit assembly properly connected? Replace the fuser unit assembly. Replace the connection. 3 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.