• Code: 294.01
• Description: Scanner jam Remove all originals from the scanner. Sensor (ADF pre-registration) on jam side 2 After the Invert operation started, the ADF registration motor turned on (CW)) at Invert, the sensor (ADF pre-registration) did not turn on within the specified time.
• Remedy: 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the inverter gate condition. Is the inverter gate free of damage and warpage; and does it move smoothly? Go to step 5. Replace the inverter gate. Go to “Inverter gate removal”. 5 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 7. Go to step 6. 6 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 7 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 9. Go to step 8. 87 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 9 Check the inverter solenoid assembly for operation. Perform the inverter solenoid test. Open the ADF left cover assembly. Remove the ADF front cover assembly. Go to “ADF front cover assembly removal”. Close the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Inverter solenoid. Does the inverter solenoid assembly operate properly? Go to step 11. Go to step 10. 10 Check the inverter solenoid assembly for connection. Is the above motor connected properly? Replace the inverter solenoid assembly. Go to “Inverter solenoid assembly removal”. Replace the connection. 11 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 12. 12 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 294.02
• Description: Scanner jam Remove all originals from the scanner. Sensor (ADF pre-registration) off jam on inverting After the ADF registration motor turned on at Invert, the sensor (ADF pre-registration) did not turn off within the specified time.
• Remedy: 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform a ADF test. If the problem remains, go to step 2. 2 Check the ADF rolls for wear. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “ADF feed/ pick roll assembly removal” or “ADF separation roll guide assembly”. 3 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Remove all contaminates from the media path. 4 Check the sensor (sheet through) for operation. Perform the sensor (sheet through) test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (sheet through) for connection. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal”. Replace the connection. 6 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Go to step 7. 7 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 8 Check the feed drive motor for correct operation. Perform the feed drive motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF feed drv mtr. Does the feed drive motor rotate properly? Go to step 10. Go to step 9. 9 Check the feed drive motor for connection. Is the above sensor connected properly? Replace the ADF feed drive motor assembly. Go to “ADF feed drive motor assembly removal”. Replace the connection. 10 Check the inverter solenoid assembly for operation. Perform the inverter solenoid test. Open the ADF left cover assembly. Remove the ADF front cover assembly. Go to “ADF front cover assembly removal”. Close the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch Inverter solenoid. Does the inverter solenoid assembly operate properly? Go to step 12. Go to step 11. 11 Check the inverter solenoid assembly for connection. Is the above motor connected properly? Replace the inverter solenoid assembly. Go to “Inverter solenoid assembly removal”. Replace the connection. 12 Check the registration motor (forward or reverse) test. Perform the registration motor test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Scanner Motor Tests. 4. Touch ADF registration drv mtr. 5. Touch Forward or reverse. Does the ADF registration motor operate properly? Go to step 14. Go to step 13. 13 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF registration motor removal”. Replace the connection. 14 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 15. 15 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 295.00
• Description: Scanner jam Remove all originals from the scanner. Size mismatch Jam (Mix-size) In Mixed Size Originals, it was detected that the Fast Scan Direction size was different from the width of the document guide.
• Remedy: 1 Check the document tray media guide position. Are the document tray media guides set correctly? Go to step 2. Adjust the document tray media guides to the proper position. 2 Check the sensor (ADF width APS 1) for operation. Perform the sensor (ADF width APS 1) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 1. Operate the actuator of the sensor (ADF width APS 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 2. Go to step 3. 3 Check the sensor (ADF width APS 1) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Go to “Sensor (ADF width APS 1)”. Replace the connection. 4 Check the sensor (ADF width APS 2) for operation. Perform the sensor (ADF width APS 2) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 2. Operate the actuator of the sensor (ADF width APS 2). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF width APS 2) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 2). Go to “Sensor (ADF width APS 2)”. Replace the connection. 6 Check the sensor (ADF width APS 3) for operation. Perform the sensor (ADF width APS 3) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 3. Operate the actuator of the sensor (ADF width APS 3). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Go to step 7. 7 Check the sensor (ADF width APS 3) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 3). Go to “Sensor (ADF width APS 3)”. Replace the connection. 8 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 9. 9 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 295.01
• Description: Scanner jam Remove all originals from the scanner. Size mismatch Jam (No Mixsize) The second and subsequent documents are different size from the first document.
• Remedy: 1 Check the document size. Is the correct size document being inserted into the ADF? Go to step 2. Insert the proper size document into the ADF. 2 Check the document tray media guide position. Are the document tray media guides set correctly? Go to step 3. Adjust the document tray media guides to the proper position. 3 Check the connection of each ADF controller card assembly connector. Is each connector of ADF controller card assembly connected properly? Go to step 4. Connect each connector of ADF controller card assembly properly. 4 Perform a POR. Does the error remain when the power is turned off/on? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Problem solved. 5 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 295.02
• Description: Scanner jam Remove all originals from the scanner. Invalid Combine Size Jam An invalid document size combination was detected.
• Remedy: 1 Check the document size. Is the correct size document being inserted into the ADF? Go to step 2. Insert the proper size document into the ADF. 2 Check the document tray media guide position. Are the document tray media guides set correctly? Go to step 3. Adjust the document tray media guides to the proper position. 3 Check the connection of each ADF controller card assembly connector. Is each connector of ADF controller card assembly connected properly? Go to step 4. Connect each connector of ADF controller card assembly properly. 4 Check the sensor (ADF width APS 1) for operation. Perform the sensor (ADF width APS 1) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 1. Operate the actuator of the sensor (ADF width APS 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF width APS 1) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Go to “Sensor (ADF width APS 1)”. Replace the connection. 6 Check the sensor (ADF width APS 2) for operation. Perform the sensor (ADF width APS 2) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 2. Operate the actuator of the sensor (ADF width APS 2). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Go to step 7. 7 Check the sensor (ADF width APS 2) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 2). Go to “Sensor (ADF width APS 2)”. Replace the connection. 8 Check the sensor (ADF width APS 3) for operation. Perform the sensor (ADF width APS 3) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 3. Operate the actuator of the sensor (ADF width APS 3). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 10. Go to step 9. 9 Check the sensor (ADF width APS 3) for connection. Is the above sensor connected properly? Replace the sensor (ADF width APS 3). Go to “Sensor (ADF width APS 3)”. Replace the connection. 10 Perform a POR. Does the error remain when the power is turned off/on? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Problem solved. 11 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 295.03
• Description: Scanner jam Remove all originals from the scanner. Too Short Size Jam The system detected a document with a length shorter than 115mm in the Slow Scan Direction.
• Remedy: 1 Check the document size. Is the correct size document being inserted into the ADF? Go to step 2. Insert the proper size document into the ADF. 2 Check the sensor (sheet through) for operation. Perform the sensor (sheet through) test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (sheet through) for connection. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal”. Replace the connection. 4 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 6 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 7. 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 295.04
• Description: Scanner jam Remove all originals from the scanner. Too Long Size Jam The system detected a document with the following length in the Slow Scan Direction: • Simplex mode: 672.4mm or longer • Duplex mode: 480.1mm or longer
• Remedy: 1 Check the document size. Is the correct size document being inserted into the ADF? Go to step 2. Insert the proper size document into the ADF. 2 Check the sensor (sheet through) for operation. Perform the sensor (sheet through) test. Open the ADF left cover assembly. Remove the ADF rear cover. Go to “ADF rear cover removal”. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch Sheet through. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 4. Go to step 3. 3 Check the sensor (sheet through) for connection. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal”. Replace the connection. 4 Check the sensor (ADF pre registration) for operation. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF pre registration. Operate the actuator of the sensor (ADF pre registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 5. 5 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Go to “Sensor (ADF preregistration)”. Replace the connection. 6 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal”. Go to step 7. 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 298.01
• Description: Scanner power cable missing or unplugged The scanner is not receiving input power.
• Remedy: 1 Check the scanner interface cable assembly for damage. Is the above component’s connecting pins free from damage? Go to step 2. Replace the scanner interface cable assembly. 2 Check the scanner interface cable assembly for proper connection. Is the above component properly connected? Go to step 3. Replace the connections. 3 Check the scanner main power connection under the scanner top rear cover. Is the above component properly connected? Go to step 4. Replace the connections. 4 Check the scanner main power connection. Is the above component properly connected? Go to step 5. Replace the connections. 5 Check the multiple connections on the scanner controller card assembly. Are all the connections on the above component properly connected? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal”. Replace the connections. 6 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.