• Code: 32
• Description: Unsupported toner cartridge Toner cartridge RFID failure A toner cartridge of an incorrect specification is installed.
• Remedy: 1 Check the toner cartridge installation. Is the toner cartridge properly installed? Go to step 2. Install the toner cartridge properly. 2 Check the sensor (RFID toner cartridge) installation. Is the sensor (RFID toner cartridge) properly installed? Go to step 3. Install the sensor (RFID toner cartridge) correctly. 3 Check the sensor (RFID toner cartridge) connection. Is the sensor (RFID toner cartridge) properly connected? Replace the sensor (RFID toner cartridge). Replace the connection. 4 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 34
• Description: Incorrect media, check tray 1 guides. Tray 1 media size mismatch in length The media length detected by the sensor (registration) after the media is fed from media tray 1 does not match the length detected by media tray 1 switch (media size).
• Remedy: 1 Check the media. Pull out the media tray 1, and visually check it. Is the media properly loaded in media tray 1? Go to step 2. Load media properly. 2 Check the media. Pull out the media tray 1, and visually check it. Are the front media tray guide assembly, rear media tray guide, and media tray end guide of media tray 1 set correctly? Go to step 3. Set the guides properly. 3 Check the switch (media size) in media tray 1 for proper installation. Pull out the media tray 1, and visually check it Is the switch (media size) in media tray 1 installed correctly? Go to step 4. Install the switch (media size) for media tray 1 correctly. 4 Check the switch (media size) in tray 1 connection. Is the switch (media size) in tray 1 properly connected? Replace the switch (media size). Replace the connection.

• Code: 34
• Description: Incorrect media, check tray 2 guides Tray 2 media size mismatch in length The media length detected by the sensor (registration) after the media is fed from media tray 2 does not match the length detected by media tray 2 switch (media size).
• Remedy: 1 Check the media. Pull out the tray 2, and visually check it. Is the media loaded in tray 2 properly? Go to step 2. Load media properly. 2 Check the media. Pull out the tray 2, and visually check it. Are the front media tray guide assembly, rear media tray guide, and media tray end guide of tray 2 set correctly? Go to step 3. Set the guides properly. 3 Check the switch (media size) for tray 2 installation. Is the switch (media size) for tray 2 installed correctly? Pull out the tray 2, and visually check it. Go to step 4. Install the switch (media size) for tray 2 correctly. Go to “Switch (media size) removal”. 4 Check the switch (media size) for tray 2 connection. Is the switch (media size) for tray 2 properly connected? Replace the switch (media size). Go to “Switch (media size) removal”. Replace the connection. 5 Check the roll for tray 2. Pull out the tray 2, and check it. Is the feed roll, separation roll, and pick roll free of excess wear and contamination? Go to step 6. Clean or replace the feed roll, separation roll, and pick roll. Go to “Feed roll removal”, “Separation roll removal”, and “Pick roll removal”. 6 Open the printer left door assembly, and visually check it. Check the media position. Does the media touch the sensor (registration)? Remove the media. Go to step 7. 7 Check the roll. Open the printer left door assembly, and check it. Is the transport roll assembly free of excess wear and contamination? Go to step 8. Clean or replace the transport roll assembly. Go to “Transfer roll assembly removal”. 8 Check the roll. Open the printer left door assembly, and check it. Is the roll, in the registration roll assembly, free of excess wear and contamination? Go to step 9. Clean or replace the registration roll assembly. Go to “Registration roll assembly removal”. 9 Check the sensor (registration) for operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and check it. Does the display on the operator panel change every time the sensor actuator is operated? Go to step 11. Go to step 10. 10 Check the sensor (registration) connection. Is the sensor (registration) properly connected? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 11 Check the registration clutch for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Registrat clutch. Does the component make an audible clicking sound when it is operated? Go to step 13. Go to step 12. 12 Check the registration clutch connection. Is the registration clutch properly connected? Replace the registration clutch. Go to “Registration clutch assembly removal”. Replace the connection. 13 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 34
• Description: Incorrect media, check tray 4 guides Tray 4 media size mismatch in length
• Remedy: 1 Check the media. Pull out the tray 4, and visually check it. Is the media loaded in tray 4 properly? Go to step 2. Load media properly. 2 Check the media. Pull out the tray 4, and visually check it. Are the front media guide and rear media guide on tray 4 set correctly? Go to step 3. Set the parts properly. 3 Check the switch (TTM media size) for proper installation. Pull out the tray 4, and visually check it. Is the switch (TTM media size) for tray 4 installed properly? Go to step 4. Install the switch (TTM media size) correctly. Go to “2000-sheet dual input (TTM)— switch (TTM media size) removal”. 4 Check the switch (TTM media size) for proper connection. Is the above switch connected properly? Replace the switch (TTM media size). Go to “2000-sheet dual input (TTM)— switch (TTM media size) removal”. Replace the connection. 5 Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Are connectors P541 and P413 on the above cards connected properly? Go to step 9. Replace the connection. 6 Check the tray 4 rolls. Pull out the tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 7. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)— feed roll removal”, “2000-sheet dual input (TTM)— separation roll removal”, and “2000-sheet dual input (TTM)—pick roll removal”. 7 Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)? Remove the media. Go to step 8. 8 Check the roll. Open the printer left door assembly, and visually check it. Is the media transport roll assembly for transport free of excess wear and contamination? Go to step 9. Clean or replace the media transport roll assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM media transport roll assembly removal”. 9 Check the roll. Open the printer left door assembly, and visually check it. Is the registration roll assembly for transport free of excess wear and contamination? Go to step 10. Clean or replace the registration roll assembly. Go to “Registration roll assembly removal”. 10 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 12. Go to step 11. 11 Check the sensor (registration) for proper connection. Is the above sensor connected properly? Replace the sensor (registration). Go to “Sensor (registration) removal”. Replace the connection. 12 Check the registration clutch for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Registrat clutch. Does the above component make an audible clicking sound every time it operates? Go to step 14. Go to step 13. 13 Check the registration clutch for proper connection. Is the above component connected properly? Replace the registration clutch. Go to “Registration clutch assembly removal”. Replace the connection. 14 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)— 2TM/TTM controller card assembly removal”. Go to step 15. Problem solved.

• Code: 80
• Description: Scheduled maintenance Scheduled maintenance required Service is required to maintain printer performance.
• Remedy: The LCD displays 80 scheduled maintenance at each 300K page count interval. It is necessary to replace the fuser assembly, transfer roller, and feed, pick and separation rollers at this interval to maintain the print quality and reliability of the printer. The parts are available as a maintenance kit with the following part numbers: 40X0394—Maintenance Kit, 110 V 40X0398—Maintenance Kit, 220 V 40X2377—Maintenance Kit, 100 V The ADF requires scheduled maintenance at each 150K page count interval. It is necessary to replace the feed/ pick roll assembly and the separation guide assembly at this interval to maintain ADF media feed reliability. The parts are available as a maintenance kit with the following part number: 40X2734—Maintenance Kit, ADF After replacing the kit, the maintenance count must be reset to zero to clear the “80 scheduled maintenance” message. To reset the maintenance count 1. Turn off the printer 2. Press and hold the 2 and 6 buttons simultaneously. 3. Turn on the printer. 4. Release the buttons after 10 seconds. The Configuration Menu appears on the LCD. 5. Touch Reset Maintenance Counter from the Configuration Menu. 6. Reset Maintenance Counter appears in the header and Yes and No appears below the header. 7. To cancel the reset operation, press Back or No. All other button presses are ignored. 8. To initiate the reset operation, select Yes. The maintenance count resets to zero and the LCD returns to the Configuration Menu. When performing the 300K scheduled maintenance procedure, the following areas should be cleaned of media dust and toner contamination: • Media trays • PC cartridge area • Transfer roll area • Duplex area • Exit 2 area • Standard bins • Bridge unit area (if equipped) • Finisher media bins (if equipped)

• Code: 84
• Description: Insert PC unit PC cartridge set failure The PC cartridge is not installed, or is not installed properly.
• Remedy: 1 Check the PC cartridge installation. Is the PC cartridge properly installed? Go to step 2. Install the PC cartridge properly. 2 Perform a POR. Does the error continue? Go to step 3. Problem solved. 3 Remove the PC cartridge from the machine. Remove the two screws securing the plastic to the front of the PC cartridge. Remove the plastic cover. Is the connector on the front of the PC cartridge connected properly? Replace the PC cartridge. Replace the connection. 4 Perform a POR. Does the error continue? Go to step 5. Problem solved. 5 Check the PC cartridge sensor connection. Is the PC cartridge sensor connector installed and functioning properly? Replace the PC cartridge sensor connector. Reinstall the PC cartridge sensor connector and ensure it connects to the PC cartridge properly. 6 Check the switch (PC cartridge interlock) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Devices. 4. Touch PC unit present. Open printer left door assembly and the front door assembly and check it. Does the display on the operator panel change every time the PC cartridge is removed and replaced? Go to step 8. Go to step 7. 7 Check the switch (PC cartridge interlock) connection. Is the connection P404 on the printer engine card connected properly? Replace the switch (PC cartridge interlock). Go to “Switch (PC cartridge interlock) removal”. Replace the connection. 8 Perform a POR. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 84
• Description: PC unit abnormal PC cartridge RFID failure A PC cartridge of a incorrect specification is installed.
• Remedy: 1 Check the PC cartridge installation. Is the PC cartridge properly installed? Go to step 2. Install the PC cartridge properly. 2 Check the sensor (RFID PC cartridge) installation. Is the sensor (RFID PC cartridge) properly installed? Go to step 3. Install the sensor (RFID PC cartridge). 3 Check the sensor (RFID PC cartridge) connection. Is the sensor (RFID PC cartridge) properly connected. Replace the sensor (RFID PC cartridge). Replace the connection. 4 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved.

• Code: 84
• Description: Replace PC unit PC cartridge end of life The PC cartridge needs to be replaced.
• Remedy: 1 Check the PC cartridge for proper installation. Is the PC cartridge installed properly? Go to step 2. Install the PC cartridge properly. 2 Is the sensor (RFID PC cartridge) installed properly? Go to step 4. Go to step 3. 3 Check the sensor (RFID PC cartridge) connection. Is the sensor (RFID PC cartridge) connected properly? Replace the sensor (RFID PC cartridge) Go to “Sensor (RFID PC cartridge) and sensor (RFID toner cartridge) removal”. Connect P/J126 and P/J419 properly. 4 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal”. Problem solved