• Code: 31
• Description: Missing or defective <color> cartridge <Color> toner cartridge detection error The <Color> toner cartridge is defective or not installed.
• Remedy: 1 Check the <color> toner cartridge for proper installation. Is the above component properly installed? Go to step 3. Reinstall the <color> toner cartridge. 2 Replace the <color> toner cartridge. Does the error continue? Got to step 3. Problem solved. 3 Check the sensor (RFID toner cartridge) for the <color> toner cartridge for proper connection. Is the above component properly connected? Replace the sensor (RFID toner cartridge). Go to “Sensor (RFID toner cartridge) removal”. Replace the connection. 4 Perform a POR. Does the error remain when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. 5 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 32
• Description: Replace unsupported Black cartridge Incorrect black toner cartridge error. A black toner cartridge of an incorrect specification is installed.
• Remedy: 1 Check the black toner cartridge for correct specification according to product make and model. Is the correct specification black toner cartridge installed. Install a new correct specification black toner cartridge. Reinstall the correct specification black toner cartridge.

• Code: 32
• Description: Replace unsupported <Color> cartridge Incorrect <color> toner cartridge error. A <color>) toner cartridge of an incorrect specification is installed.
• Remedy: 1 Check the <color> toner cartridge for correct specification according to product make and model. Is the correct specification <color> toner cartridge installed. Install a new correct specification <color> toner cartridge. Reinstall the correct specification <color> toner cartridge.

• Code: 34
• Description: Check tray 1 guides. Tray 1 media size mismatch error The media tray assembly 1 side guide or end guide is not properly set.
• Remedy: 1 Check the media tray assembly 1 side guide. Is the above component set properly? Go to step 2. Properly set the media tray assembly side guide. 2 Check the media tray assembly 1 end guide. Is the above component set properly? Go to step 3. Properly set the media tray assembly end guide. 3 Check the media tray assembly for damage. Is the above component damaged? Replace the media tray assembly. Go to step 4. 4 Check the switch (media size) for proper connection. Is the above component properly connected? Replace the switch (media size) Replace the connection. 5 Perform a POR. Does the error remain when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. 6 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 34
• Description: Check tray 2 guides Tray 2 media size mismatch error The media tray assembly 2 side guide or end guide is not properly set.
• Remedy: 1 Check the media tray assembly 2 side guide. Is the above component set properly? Go to step 2. Properly set the media tray assembly side guide. 2 Check the media tray assembly 2 end guide. Is the above component set properly? Go to step 3. Properly set the media tray assembly end guide. 3 Check the media tray assembly for damage. Is the above component damaged? Replace the media tray assembly. Go to step 4. 4 Check the switch (media size) for proper connection. Is the above component properly connected? Replace the switch (media size) Replace the connection. 5 Perform a POR. Does the error remain when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. 6 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 34
• Description: Check tray 3 guides Tray 3 media size mismatch error The media tray assembly 3 side guide or end guide is not properly set.
• Remedy: 1 Check the media tray assembly 3 side guide. Is the above component set properly? Go to step 2. Properly set the media tray assembly side guide. 2 Check the media tray assembly 3 end guide. Is the above component set properly? Go to step 3. Properly set the media tray assembly end guide. 3 Check the media tray assembly for damage. Is the above component damaged? Replace the media tray assembly. Go to step 4. 4 Check the switch (media size) for proper connection. Is the above component properly connected? Replace the switch (media size) Replace the connection. 5 Perform a POR. Does the error remain when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved. 6 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 34
• Description: Incorrect paper type, check tray 4 Tray 4 media type mismatch error The sensor (transparency detect) did not detect transparency media.
• Remedy: 1 Check the media tray assembly 4 for the correct media type. Does the above tray contain the correct type of media? Go to step 2. Install the correct media. 2 Check the media tray assembly 4 for the transparencies. Does the media tray 1 assembly contain transparencies? Ensure that the media tray assembly is supposed to be configured for transparencies or replace them with standard media. Go to step 3. 3 Check the sensor (transparency detect) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TESTS. 3. Touch Media path. 4. Touch Transparency detect Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. 4 Check the sensor (transparency detect) for proper connection. Is the above component properly connected? Replace the sensor (transparency detect). Go to “Sensor (transparency detect) removal”. Replace the connection. 5 Perform a POR. Does the error remain when the power is turned off/on? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved. 6 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal”. Problem solved.

• Code: 80
• Description: Scheduled maintenance 100K kit 100K maintenance required Service is required to maintain printer performance.
• Remedy: The LCD displays 80 scheduled maintenance at each 100K and 600K page count interval. It is necessary to replace the appropriate maintenance kit at this interval to maintain the print quality and reliability of the printer. The parts are available as a maintenance kit with the following part numbers: 40X4031–100K Maintenance Kit, 110 V 40X4093–100K Maintenance Kit, 220 V 40X4032–600K Maintenance Kit, 110 & 220 V The ADF requires scheduled maintenance at each 150K page count interval. It is necessary to replace the feed/ pick roll assembly and the separation guide assembly at this interval to maintain ADF media feed reliability. The parts are available as a maintenance kit with the following part number: 40X4033–Maintenance Kit, ADF After replacing the kit, the maintenance count must be reset to zero to clear the “80 scheduled maintenance” message. To reset the maintenance count 1. Turn off the printer. 2. Press and hold the 2 and 6 buttons simultaneously. 3. Turn on the printer. 4. Release the buttons after 10 seconds. The Configuration Menu appears on the LCD. 5. Touch Reset Maintenance Counter from the Configuration Menu. 6. Reset Maintenance Counter appears in the header, and Yes and No appears below the header. 7. To cancel the reset operation, press Back or No. All other button presses are ignored. 8. To initiate the reset operation, select Yes. The maintenance count resets to zero, and the LCD returns to the Configuration Menu. When performing the 100K, 150K, or 600K scheduled maintenance procedure, the following areas should be cleaned of media dust and toner contamination: • Media trays • PC cartridge area • Transfer roll area • Duplex area • Standard bin • Bridge unit area (if equipped) • Finisher media bins (if equipped)