Code :

Code: 919
Description: External controller down
Causes: The EAC received an interrupt signal from the FLUTE serial driver during print jobs in progress and the connection between the copier and external controller was broken. Note: The EAC is the External Api Converter.
Remedy: • Switch the machine off and on.

Code: 920
Description: Printer application error An error is detected in the printer application program.
Causes: • Defective software • Unexpected hardware resource (e.g., memory shortage)
Remedy: 1. Software defective; switch off/on, or change the controller firmware if the problem is not solved 2. Insufficient memory

Code: 921
Description: Printer font error A necessary font is not found in the SD card.
Causes: • A necessary font is not found in the SD card. • The SD card data is corrupted.
Remedy: 1. Check that the SD card has the correct data.

Code: 990
Description: Software performance error The software makes an unexpected operation.
Causes: • Defective software • Defective controller • Software error
Remedy: 1. Turn the main switch off and on. 2. Reinstall the controller and/or engine main firmware.

Code: 991
Description: Software continuity error The software has attempted to perform an unexpected operation. However, unlike SC 990, the object of the error is continuity of the software.
Causes: • Software program error • Internal parameter incorrect, insufficient working memory.
Remedy: 1. This SC is not displayed on the LCD (logging only).

Code: 997
Description: Application function selection error • The application selected by the operation panel key does not start or ends abnormally.
Causes: • Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed • Nesting of the fax group addresses is too complicated
Remedy: 1. Check the devices necessary for the application program. If necessary devices have not been installed, install them. 2. Check that application programs are correctly configured. 3. For a fax operation problem, simplify the nesting of the fax group addresses. 4. Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.

Code: 998
Description: Application start error No applications start within 60 seconds after the power is turned on.
Causes: • Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem
Remedy: 1. Check the setting of SP5875-001. If the setting is set to "1 (OFF)", change it to "0 (OFF)". 2. Check if the RAM-DIMM and ROM-DIMM are correctly connected. 3. Reinstall the controller system firmware. 4. Replace the controller.