• Code: 911
• Description: External Controller Error 2
• Causes: • Please refer to the instructions for the external controller.

• Code: 912
• Description: External Controller Error 3
• Causes: • Please refer to the instructions for the external controller.

• Code: 913
• Description: External Controller Error 4
• Causes: • Please refer to the instructions for the external controller.

• Code: 914
• Description: External Controller Error 5
• Causes: • Please refer to the instructions for the external controller.

• Code: 919
• Description: External Controller Error 6
  While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected.
• Causes: • Power outage at the EFI controller • EFI controller was rebooted • Connection to EFI controller loose

• Code: 925
• Description: NetFile Function Error
  • The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. • The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Fabric services, and other network functions cannot be used.( HDD status codes displayed on the debug console are described below.)
• Causes: • HDD defective • Power supply to machine cut occurred while writing data to HDD • Software error Recovery Procedure 1 If the machine returns SC codes for HDD errors (SC860 ~ SC865), please follow the recovery procedures described for these SC codes. Recovery Procedure 2 If the machine does not return one of the five HDD errors (SC860 ~ SC865), turn the machine off and on. If this does not solve the problem, then initialize the NetFile partition on the HDD with SP5832 011 (HDD Formatting – Ridoc I/F). NetFiles: Jobs printed from the document server using a PC and DeskTopBinder Before initializing the NetFile partition on the HDD please inform the client that: 1. Received faxes on the delivery server will be lost 2. All captured documents will be lost 3. DeskTopBinder/Print Job Manager/Desk Top Editor job history will be cleared 4. Documents stored on the document server will not be lost. 5. The first time the network accesses the machine, the management information must be reconfigured (this will require a significant amount of time). 6. Execute SP5832 011 then turn the machine off and on. Recovery Procedure 3 If “Procedure 2” does not solve the problem, execute SP5832 001 (HDD Formatting – All), then turn the machine off and on. Executing SP5832 001 erases all document and address book data stored on the hard disks. Be sure to consult with the customer before executing this SP code. Recovery Procedure 4 If “Recovery Procedures 1 to 3” fail to correct the problem, replace the HDD.

• Code: 954
• Description: Printer image setting error
  The settings required for image processing using the printer controller are not sent from the IPU.
• Causes: • Software defective

• Code: 955
• Description: Memory setting error
  The settings that are required for image processing using the memory are not sent from the IPU.
• Causes: • Software defective