• Code: 622
• Description: Paper Bank communication error
  An error occurs during line connection. A communication error report is received from the UART.
• Causes: The paper bank's control board is faulty. Defective BCU/IOB. The paper bank's connection is faulty.
• Remedy: • Reconnect the paper bank cables. • Replace the BCU. • Replace the paper bank. • Turn the main power switch off and on.

• Code: 623
• Description: 2nd Paper Bank communication error
  An error code is issued from the paper bank unit.
• Causes: Loose connection. Defective paper bank.
• Remedy: • Reconnect the connector. • Replace the paper bank. • Turn the main power switch off and on.

• Code: 636
• Description: IC Card Error
• Causes: -01 - Expanded authentication module error There is no expanded authentication module in the machine. The SD card or the file of the expanded authentication module is broken. There is no DESS module in the machine. • No expanded authentication module • Defective SD card • Defective file of the expanded authentication module • No DESS module 1. Install the expanded authentication module. 2. Install the SD card. 3. Install the DESS module. 4. Set the super service SP as follows and turn the main switch off and on. 1. User limitation: Set SP5-401-160 (expanded authentication management setting) to 0. 2. User limitation: Set SP5-401-161 (expanded authentication management detailed setting) to 0. 5. Execute SP5-876-1 (security all clear). If this is a mass-produced machine, replace the NV. -02 - Version error The version of the expanded authentication module is not correct. Incorrect module version Install the correct file of the expanded authentication module. -11 - OSM user code file error The correct "usercode" file could not be found in the root folder of the SD card because the file is not present, or the existing file is corrupted or the wrong type file. Create the usercode files with the User Setting Tool "IDissuer.exe" and store the files in the root folder of the SD card. Note: Make sure the eccm.mod file is in the root folder of the SD card.
• Remedy:

• Code: 637
• Description: Tracking information notice error (Tracking application error)
• Causes: -01 - Tracking information is lost. The machine failed to give notice of the tracking information to the tracking SDK application. Turn the main power switch off and on. -02 - Tracking information notice error (Management server error) Tracking information is lost. The machine failed to give notice of the tracking information to the management server. Turn the main power switch off and on.
• Remedy:

• Code: 650
• Description: Communication error of the remote service modem (1)
• Causes: -01 - • In @Remote, a communication-related error (such as that related to dial-up or modem board) occurs, or an error hindering @Remote operation is detected. • Appears only if an error occurs during @Remote operation. • Errors that occur during @Remote installation will not be handled as SCs. Dial-up authentication failed Check the following SPs. • SP5-816-156 (Dial up user name) • SP5-816-517 (Dial up password) -04 - Communication error of the remote service modem (2) • In @Remote, a communication-related error (such as that related to dial-up or modem board) occurs, or an error hindering @Remote operation is detected. • Appears only if an error occurs during @Remote operation. • Errors that occur during @Remote installation will not be handled as SCs. Dial up fails due to an incorrect modem setting. SP5-816-160: Check if the AT command is appropriate, when the SP above is appropriate, it is caused by a software bug. -05 - Communication error of the remote service modem (3) • In @Remote, a communication-related error (such as that related to dial-up or modem board) occurs, or an error hindering @Remote operation is detected. • Appears only if an error occurs during @Remote operation. • Errors that occur during @Remote installation will not be handled as SCs. The supplied voltage is not sufficient (due to a defective communication line or defective connection). No possible solutions, because the line is not supported. -13 - Communication error of the remote service modem (4) • In @Remote, a communication-related error (such as that related to dial-up or modem board) occurs, or an error hindering @Remote operation is detected. • Appears only if an error occurs during @Remote operation. • Errors that occur during @Remote installation will not be handled as SCs. @Remote is configured, but the modem board is not attached. • Install the modem board if it is not installed. • Check correct setting value for modem driver (SP5-816-160, SP5-816-165 to 171, SP5-816-188 and 189). • Replace the modem board. -14 - Communication error of the remote service modem (5) • In @Remote, a communication-related error (such as that related to dial-up or modem board) occurs, or an error hindering @Remote operation is detected. • Appears only if an error occurs during @Remote operation. • Errors that occur during @Remote installation will not be handled as SCs. The modem board is installed even though the setting at @Remote or the wired/wireless LAN is not working normally. • Uninstall the modem board if it is installed. • Check that the wired/wireless LAN is working properly.
• Remedy:

• Code: 651
• Description: The remote dial-up service is not valid.
• Causes: -01 - Chat program parameter error -02 - Chat program execution error An unexpected error occurs when the modem (Cumin-M) tries to call the center with a dial up connection. Caused by a software bug No action required because this SC does not interfere with operation of the machine.
• Remedy:

• Code: 652
• Description: Remote service ID2 mismatching
  ID2 for @Remote certification is mismatching between the controller board and NVRAM. Used controller board installed. Used NVRAM installed An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection.
• Causes: If this occurs during the @Remote installation • Check the NVRAM's validity and serial number, write the common certificate, and then retry the installation. If this occurs after the @Remote installation • Clear the current @Remote setting, check the NVRAM's validity and serial number, write the common certificate, and then retry the installation.
• Remedy:

• Code: 653
• Description: Incorrect remote service ID2 If one of the following applies to the ID2 recorded in the NVRAM: • The character string is not 17 characters long. • Unprintable characters are included. • It contains spaces only. • It is blank.
• Causes:
• Remedy: • Replace the NVRAM • Clear the current @Remote setting, write the common certificate, and then retry the installation.