Description: The jammed paper has occurred in the MP tray. 1. MP Pick-Up or MP Torque Limiter Roller is contaminated or worn out. 2. There is some obstacles in the paper path.
Remedy: 1. Clear the jammed paper. If the problem persists, check the following. 2. While pushing the Paper Empty Sensor, send the printing data. Check if the pick up roller is rotating normally. 3. Check if there is any obstacles in the paper path (from Pick-Up to Feed Sensor). The feed roller should be especially checked. 4. Print out the Supplies Information. Check the MP Tray Roller Life and MP Tray Torque Limiter Life. If the life came to the end, replace the relative roller or MP Unit.
Code: M1-2210, M1-3221
Display: Tray2 Door Open. Close it. Not installed tray2.
Description: The option tray is not inserted perfectly.
Remedy: Remove and re-install the option tray.
Code: M1-5112
Display: Paper is empty in tray 1.
Description: Paper is empty in Tray1. The status LED is red. 1. There is no paper in the tray1. 2. Actuator-Paper Empty is defective. 3. Photo Sensor is defective or connection is bad. 4. Main Board is defective.
Remedy: 1. Load the paper in the tray1. 2. If the Actuator-Paper Empty is defective, replace it. 3. If the Photo Sensor is defective, replace it. Check if the connector is connected properly. 4. If the problem persists, replace the Main Board.
Code: M1-5612
Display: Paper Empty in MP Tray.
Description: Paper is empty in MP Tray. The status LED is red. 1. There is no paper in the MP tray. 2. Actuator-Paper Empty is defective. 3. Photo Sensor is defective or connection is bad. 4. Main Board is defective.
Remedy: 1. Load the paper in the MP tray. 2. If the Actuator-Paper Empty is defective, replace it. 3. If the Photo Sensor is defective, replace it. Check if the connector is connected properly. 4. If the problem persists, replace the Main Board.
Code: M2-1110
Display: Paper Jam inside machine.
Description: A paper jam was detected at the feed sensor. 1. The feed sensor is defective. 2. The Regi Roller was contaminated or worn out. 3. There is some obstacles in the paper path. 4. The driving for the toner cartridge has some problem. 5. The driving for the fuser unit has some problem.
Remedy: 1. Remove the jammed paper. If the error persists, check the followings. 2. Check if the feed sensor connector is connected properly. Feed sensor Regi. sensor 3. Check if the Regi roller is contaminated or worn out. If yes, replace it. 4. Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
Code: M2-2310
Display: Paper Jam bottom of duplex.
Description: A paper jam was detected in the bottom of duplex. 1. There is some obstacles in the paper path. 2. The paper guide in the tray was not adjusted properly. 3. The exit sensor was not assembled properly.
Remedy: 1. Remove the jammed paper. 2. Remove the contamination or obstacles in the paper path. 3. Adjust the paper guide properly. 4. Check if the exit sensor is assembled properly. Reassemble it.
Code: M3-1110
Display: Paper Jam in exit area.
Description: A paper jam was detected in the exit area. 1. There is some obstacles in the paper path.
Remedy: 1. Remove the jammed paper. 2. Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
Code: M3-2130
Display: Output bin full. Remove paper.
Description: The machine detected that the output tray has got full or the bin-full sensor is defective. 1. Output tray is full. 2. Outbin full sensor connection is wrong.
Remedy: 1. Remove the paper on the output tray. (The maximum loading capacity is 150 sheets based on standard paper(80g/m2).) 2. Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.