• Code: E02
• Description: Trailing edge of paper not passing the fuser exit sensor
• Remedy: Open the jam access cover. Is there any paper on the transport path? YES Remove the paper. NO Is the fuser exit sensor working? (Perform the input check in the test mode: 03-[ENERGY SAVER]ON/[6]/[F]) NO 1. Check if the connector of the exit sensor is disconnected. 2. Check if the connector J335 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the exit sensor. 6. Replace the LGC board. YES Is the registration motor working? (Perform the output check in the test mode: 03-108/158) NO 1. Check if the connector of the registration clutch is disconnected. 2. Check if the connector J341 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the registration clutch. 6. Replace the LGC board. YES Check the registration roller. Replace it if it is worn out.

• Code: E03
• Description: Paper remaining inside the copier at power ON
• Remedy: Open the cover of the unit/area whose picture is flashing on the control panel. Is there any paper on the transport path? (Refer to the following table) YES Remove the paper. NO Is the sensor in the jamming area working? (Perform the input check in the test mode: refer to the following table.) NO 1. Check if the connector of the sensor is disconnected. 2. Check if any of the connectors on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the sensor. 6. Replace the LGC board. YES Replace the LGC board.
  Registration area Registration sensor 03-[ENERGYSAVER]ON/[4][E] Exit/reverse area Exit sensor 03-[ENERGYSAVER]OFF/[6][G] Reversal sensor 1 03-[ENERGYSAVER]OFF/[6][C] Reversal sensor 2 03-[ENERGYSAVER]OFF/[6][B] Reverse transport area Transport sensor 1 03-[ENERGYSAVER]OFF/[0][C] Transport sensor 2 03-[ENERGYSAVER]OFF/[0][A] Transport sensor 3 03-[ENERGYSAVER]OFF/[0][B] Paper feeding area 1st cassette feed sensor 03-[ENERGYSAVER]OFF/[2][A] 2nd cassette feed sensor 03-[ENERGYSAVER]OFF/[3][A] 3rd cassette/Tandem LCF feed sensor 03-[ENERGYSAVER]OFF/[4][A] 4th cassette/Tandem LCF feed sensor 03-[ENERGYSAVER]OFF/[5][A] 1st cassette transport sensor 03-[ENERGYSAVER]OFF/[2][B] 2nd cassette transport sensor 03-[ENERGYSAVER]OFF/[3][B] 3rd cassette/Tandem LCF transport sensor 03-[ENERGYSAVER]OFF/[4][B] 4th cassette/Tandem LCF transport sensor 03-[ENERGYSAVER]OFF/[5][B]

• Code: E09
• Description: Jam caused by an abnormal HDD
• Remedy: (1) Check if the connectors of the HDD are disconnected. (2) Check if the connector pins are disconnected and the harnesses are open-circuited. (3) Replace the HDD. (4) Replace the SYS board.

• Code: E11
• Description: Misfeeding during duplex printing (paper not reaching the registration sensor)
• Remedy: Open the bypass unit cover. Is there any paper in front of the registration sensor? YES Remove the paper. NO Is the registration sensor working? (Perform the input check in the test mode:03-[ENERGY SAVER]ON/[4]/[E]) NO 1. Check if the connector of the registration sensor is disconnected. 2. Check if the connector J341 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the registration sensor. 6. Replace the LGC board. YES Is the reversed paper transport cluch working? (Perform the output check in the test mode: 03-220, 221) NO 1. Check if the connector of the reversed paper transport clutch is disconnected. 2. Check if the connector J334 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the reversed paper transport clutch. 6. Replace the LGC board. YES Check the rollers in the reversed papaer transport section. Replace them if they are worn out.

• Code: E12
• Description: Bypass misfeeding (paper not reaching the registration sensor)
• Remedy: Open the bypass unit cover. Is there any paper in front of the registration sensor? YES Remove the paper. NO Is the registration sensor working? (Perform the input check in the test mode: 03-[ENERGY SAVER]ON/[4]/[E]) NO 1. Check if the connector of the registration sensor is disconnected. 2. Check if the connector J341 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the registration sensor. 6. Replace the LGC board. YES Is the bypass feed clutch working? (Perform the output check in the test mode: 03-204) NO 1. Check if the connector of the bypass feed clutch is disconnected. 2. Check if the connector J327 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the bypass feed clutch. 6. Replace the LGC board. YES Check the bypass feed roller and separation roller. Replace them if they are worn out.

• Code: E13
• Description: 1st cassette misfeeding (paper not reaching the 1st cassette feed sensor)
• Remedy: Open the feed cover. Is there any paper in front of the 1st cassette feed sensor? YES Remove the paper. NO Is the 1st cassetter feed sensor working? (Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[2]/[B]) NO 1. Check if the connector of the 1st cassette feed sensor is disconnected. 2. Check if the connector J329 on the LGC board is disconencted. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the 1st cassette feed sensor. 6. Replace the LGC board. YES Is the 1st cassette feed clutch working? (Perform the output check in the test mode: 03-201) NO 1. Check if the connector of the 1st cassette feed clutch is disconnected. 2. Check if the connector J329 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are opencircuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the 1st cassette feed clutch. 6. Replace the LGC board. YES Check the 1st cassette feed roller and separation roller. Replace them if they are worn out.

• Code: E14
• Description: 2nd cassette misfeeding (paper not reaching the 2nd cassette feed sensor)
• Remedy: Open the feed cover. Is there any paper in front of the 2nd cassette feed sensor? YES Remove the paper. NO Is the 2nd cassette feed sensor working? (Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[3]/[B]) NO 1. Check if the connector of the 2nd cassette feed sensor is disconnected. 2. Check if the connector J329 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the 2nd cassette feed sensor. 6. Replace the LGC board. YES Is the 2nd cassette feed clutch working? (Perform the output check in the test mode: 03-202) NO 1. Check if the connector of the 2nd cassette feed clutch is disconnected. 2. Check if the connector J329 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are opencircuited. 4. Check if the conductor pattern on the LGC board is short- or open-circuited. 5. Replace the 2nd cassette feed clutch. 6. Replace the LGC board. YES Check the 2nd cassette feed roller and separation roller. Replace them if they are worn out.

• Code: E15
• Description: 3rd cassette misfeeding (paper not reaching the 3rd cassette feed sensor)
• Remedy: Open the feed cover. Is there any paper in front of the 3rd cassette feed sensor? YES Remove the paper. NO Is the 3rd cassette feed sensor working? (Perform the input check in the test mode: 03-[ENERGY SAVER]OFF/[4]/[B]) NO 1. Check if the connector of the 3rd cassette feed sensor is disconnected. 2. Check if the connector J328 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor patterns on the LGC board are short- or open-circuited. 5. Replace the 3rd cassette feed sensor. 6. Replace the LGC board. YES Is the 3rd cassette/tandem LCF feed clutch working? (Perform the output check in the test mode: 03-226) NO 1. Check if the connector of the 3rd cassette/tandem LCF feed clutch is disconnected. 2. Check if the connector J328 on the LGC board is disconnected. 3. Check if the connector pins are disconnected and the harnesses are open-circuited. 4. Check if the conductor patterns on the LGC board are short- or open-circuited. 5. Replace the 3rd cassette/tandem LCF feed clutch. 6. Replace the LGC board. YES Check the 3rd cassette/tandem LCF feed roller and separation roller. Replace them if they are worn out.