• Code: E010
• Description: Jam not reaching the exit sensor: The paper which has passed through the fuser unit does not reach the exit sensor.
• Causes: Separation finger of the fuser unit Transfer belt Transfer belt unit Exit sensor LGC board DRV board
• Remedy: Paper jamming immediately after the removal and installation of the transfer belt unit. Transfer belt unit Check if the transfer belt unit is installed properly. "4.7.3 Transfer belt unit (TBU)" Paper separation failure at separation guide in the Fuser Unit Fuser unit Paper transport check Check the gap between the separation guide and fuser belt. "6.12.1 Adjustment of the Separation Guide Gap" Drawer Check that paper is not skewed in the side guides of the drawer. Leading edge margin Adjust the margin with 05-4402 (Leading edge position adjustment) to "Color: 5.5 mm". Widen the margin if needed. (Specification Black: 4.2 mm / Color: 5 mm) Use A3/LD paper It is easy to check skew with a copy of a solid image (about 10 mm on its leading edge). Refer to "[C] Secondary scanning data writing start position". Paper jamming at separation finger in the Fuser Unit. Fuser unit Clean the separation finger. Check if the fingers or springs of the separation finger are securely attached. Replace the separation finger. The leading edge of paper has no scratches and the paper stops before being fused. Fuser unit Check that the pressure release screw of the pressure roller is securely tightened and pressure is properly applied. Transfer belt Replace the transfer belt. Replace the transfer belt unit. Paper folded in one side and fused during duplex printing Check if toner adheres to the fuser entry guide. Clean it if needed. All Exit sensor • Sensor check (Perform the input check: 03- [ALL]OFF/[9]/[C]) • Actuator check • Connector check • Harness check LGC board • Board check • Connector check (CN355, CN361, CN362) • Harness check DRV board • Board check • Connector check (CN450, CN451, CN461) • Harness check

• Code: E011
• Description: Transfer belt paper-clinging jam: The paper after the 2nd transfer is clinging to the transfer belt.
• Causes: Process unit Registration motor DRV board LGC board Paper clinging detection sensor Registration roller
• Remedy: Paper jamming immediately after the removal and installation of the transfer belt unit. Transfer belt unit Check if the transfer belt unit is installed properly. "4.7.3 Transfer belt unit (TBU)" Paper stop jam at transfer belt Drawer Check if paper is folded at the leading edge. No scratches on the paper leading edge Drawer Check if paper is folded at the leading edge. Check that paper is not skewed in the side guides of the drawer. Process unit Clean the process unit or replace it. Paper clinging detection sensor Clean the sensor All DRV board . Board check . Connector check (CN461, CN450, CN451) . Harness check LGC board . Board check . Connector check (CN361, CN362) . Harness check Paper clinging detection sensor . Sensor check (Perform the input check: 03- [ALL]OFF/[9]/[E]) . Connector check (J643, J645, J1109, CN461) . Harness check Check of the 2nd transfer roller connection Check that the 2nd transfer roller shaft is securely grounded via the frame. . Check if the leaf spring is deformed. . Check if the shaft tip and the leaf spring contact properly. Change of the 2nd transfer bias If the leading edge of paper clings to the 2nd transfer roller and causes paper jamming, change the 2nd transfer roller bias correction factor of the leading/trailing edge of the paper. (The larger the value, the smaller the transfer voltage of the leading/trailing edge of the paper.) Codes to be changed (Initial value of the transfer bias of the leading edge of the paper: 0) . Color mode print (top side): 05-2938-* . Color mode print (back side): 05-2939-* . Black mode print (top side): 05-2940-* . Black mode print (back side): 05-2941-* Sub codes:* → Plain paper: 0, Thick paper 1: 1, Thick paper 2: 2, Thick paper 3: 3, Overhead transparencies: 4, Special paper 1: 5, Special paper 2: 6, Recycled paper: 7, Thick paper 4: 8, Thin paper: 9, Envelope: 10, Special paper 3: 11 Notes: After these codes are changed, perform solid duplex-printing and check that there is no faint or void image on the leading/trailing

• Code: E013
• Description: The paper jam occurred between the registration pass sensor and the paper clinging detection sensor.
• Causes: Rollers Developer unit
• Remedy: Paper stop jam at Registration roller Drawer Check if any damage is at the leading edge. Check if paper is folded at the leading edge. Drive unit, Rollers • Drive unit check • Gear check • Roller check Developer unit Replace the Developer unit.

• Code: E020
• Description: Stop jam at the exit sensor: The trailing edge of the paper does not pass the exit sensor after its leading edge has reached this sensor.
• Causes: Separation finger of the fuser unit Reverse gate solenoid Exit sensor LGC board
• Remedy: Paper jamming at separation finger in the Fuser Unit. Fuser unit Clean the separation finger. Check if the fingers or springs of the separation finger are securely attached. Replace the separation finger. Paper separation failure at separation guide in the fuser unit Fuser unit Paper transport check Check the gap between the separation guide and fuser belt. "6.12.1 Adjustment of the Separation Guide Gap" Drawer Check that paper is not skewed in the side guides of the drawer. Leading edge margin Adjust the margin with 05-4402 (Leading edge position adjustment) to "Color: 5.5 mm". (Specification Black: 4.2 mm / Color: 5 mm) Use A3/LD paper It is easy to check skew with a copy of a solid image (about 10 mm on its leading edge). Refer to "[C] Secondary scanning data writing start position". Scratches on the leading edge of paper Check if toner adheres to the exit gate. Clean it if needed. Paper stopped in the reverse section Reverse gate solenoid Solenoid check (Perform the output check: 03- 222, 03-223) Connector check (J1010, J1118, CN351) Harness check All Self-diagnosis code Change the setting value of 08-4542 (Switching for incorrect size jam detection) from 1 (Disabled) to 0(Enabled). Exit sensor Sensor check (Perform the input check: 03- [ALL]OFF/[9]/[C]) Actuator check Connector check Harness check LGC board Board check Connector check (CN356, CN355) Harness check

• Code: E030
• Description: Power-ON jam: The paper is remaining on the paper transport path when power is turned ON.
• Causes: Sensor in the jamming area Refer to the table below. LGC board
• Remedy: Sensor in the jamming area • Sensor check (Refer to the table below) • Connector check • Harness check LGC board • Board check • Connector check • Harness check
  Registration area Jam access cover Registration sensor 03-[ALL]OFF/[9]/[A] Paper clinging detection sensor 03-[ALL]OFF/[9]/[E] Registration pass sensor 03-[ALL]OFF/[9]/[F] Feed sensor 03-[ALL]OFF/[9]/[B] Exit area Fuser cover Exit sensor 03-[ALL]OFF/[9]/[C] ADU ADU ADU entrance sensor 03-[ALL]OFF/[9]/[G] ADU exit sensor 03-[ALL]OFF/[9]/[H] Bypass feed unit Side cover 2nd drawer feed sensor 03-[FAX]ON/[4]/[D] LCF LCF side cover LCF feed sensor 03-[COPY]ON/[9]/[F]

• Code: E061
• Description: Incorrect paper size setting for 1st drawer: The size of paper in the 1st drawer differs from size setting of the equipment.
• Causes:
• Remedy: If any paper remains in the equipment or drawer, remove it. Match the paper size of the drawer setting and the one in the drawer. * Paper size detection is performed at the first sheet of paper when the drawer is opened or closed, or when the power of the equipment is turned ON.

• Code: E062
• Description: Incorrect paper size setting for 2nd drawer: The size of paper in the 2nd drawer differs from size setting of the equipment.
• Causes:
• Remedy: If any paper remains in the equipment or drawer, remove it. Match the paper size of the drawer setting and the one in the drawer. * Paper size detection is performed at the first sheet of paper when the drawer is opened or closed, or when the power of the equipment is turned ON.

• Code: E063
• Description: Incorrect paper size setting for PFP upper drawer: The size of paper in the 3rd drawer differs from size setting of the equipment.
• Causes:
• Remedy: If any paper remains in the equipment or drawer, remove it. Match the paper size of the drawer setting and the one in the drawer. * Paper size detection is performed at the first sheet of paper when the drawer is opened or closed, or when the power of the equipment is turned ON.