• Code: SC911
• Description: External controller (E-7000) error 2 The external controller (E-7000) sends an error message.
• Remedy: • Turn the machine power OFF/ON

• Code: SC912
• Description: External controller (E-7000) error 3 The external controller (E-7000) sends an error message.
• Remedy: • Turn the machine power OFF/ON

• Code: SC913
• Description: External controller (E-7000) error 4 The external controller (E-7000) sends an error message.
• Remedy: • Turn the machine power OFF/ON

• Code: SC914
• Description: External controller (E-7000) error 5 The external controller (E-7000) sends an error message.
• Remedy: Turn the machine power OFF/ON

• Code: SC919
• Description: External controller (E-7000) down. An internal application error was detected and operation cannot continue.
• Remedy: • Software defective; turn the machine OFF/ON, or change the controller firmware • Insufficient memory

• Code: SC920
• Description: Printer error 1. An internal application error was detected and operation cannot continue.
• Remedy: • Software defective; turn the machine OFF/ON, or change the controller firmware • Insufficient memory

• Code: SC921
• Description: Printer error 2. When the application started, the necessary font was not on the SD card.
• Remedy: • Font not on the SC card

• Code: SC925
• Description: Net File function error. The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below:
• Remedy: Procedure 1 If the machine shows SC codes for HDD errors (SC860 ~ SC865) with SC 925, do the recovery procedures for SC860 ~ SC865. Procedure 2 If the machine does not show one of the five HDD errors (SC860 ~ SC865), turn the machine power OFF and ON. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-011 (HDD Formatting). NetFiles: Jobs printed from the document server using a PC and DeskTopBinder • Before you initialize the NetFile partition on the HDD, tell the customer that: • Received faxes on the delivery server will be erased • All captured documents will be erased • DeskTopBinder job history will be erased • Documents on the document server, and scanned documents, will not be erased. • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time). Before you initialize the Netfile partition with SP5832-011, do these steps: 1. Go into the User Tools mode and do “Delivery Settings” to print all received fax documents that are scheduled for delivery. Then erase them. 2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 3. Do SP5832-011, then turn the machine power OFF and ON. Procedure 3 If “Procedure 2” is not the solution for the problem, do SP5832-001 (HDD Formatting – All), then turn the machine power OFF and ON. SP5832-001 erases all document and address book data on the hard disks. Ask the customer before you do this SP code. Procedure 4 If “Procedure 3” is not the solution for the problem, replace the HDD.