• Code: 114
• Description: Front Tamper Home Sensor Failure, Code 114 With the Front Tamper Home Sensor OFF the Front Tamper Home Sensor did not turn ON within 800 ms after the move to the Front Tamper Home position has begun. With the Front Tamper Home Sensor on the Front Tamper Sensor did not turn Off when the Front Tamper Home Sensor is deactuated.
• Causes: • Front Tamper Motor • Finisher Control Board
• Remedy: 1 1. Run the Front Tamper Low Front or Front Tamper Low Rear test in diagnostics. 2. Does the front tamper guide operate? Go to step 6. Go to step 2. 2 Does the front tamper motor operate? Check the tampering mechanism for a mechanical problem. Go to step 3. 3 1. Check pins J877 A pins 1,3,4 and 6. 2. Is +24 VDC present on any of the pins? Go to step 4. Go to step 5. 4 1. Check the following wires for and open circuit or short circuit to ground. Is any wire open or shorted? J877A-1 to J848B-7 J877A-3 to J848B-9 J877A-4 to J848B-10 J877A-6 to J848B-12 Repair or replace the wiring harness. Replace in order until resolved: • front tamper motor • finisher control board 5 Is +24 VDC present on pins J848B-8 and J848B-11 on the finisher control board? Replace the finisher control board. Troubleshoot and repair the +24 VDC interlock circuit. 6 1. Check the tamper front home sensor in diagnostics. 2. Does the value change from H to L when the tamper is moved away from the home position? Replace the finisher control board. Repair the sensor using the Transmissive Sensor troubleshooting procedure.

• Code: 115
• Description: Rear Tamper Home Sensor Failure, Code 115 With the Rear Tamper Home Sensor OFF the Rear Tamper Home Sensor did not turn On within 800 ms after the move to the Rear Tamper Home position has begun. With the Rear Tamper Home Sensor on the Rear Tamper Sensor did not turn Off when the Rear Tamper Home Sensor is deactuated.
• Causes: • Rear Tamper Motor • Finisher Control Board
• Remedy: 1 1. Run the Rear Tamper Low Front or Rear Tamper Low Rear test in diagnostics. 2. Does the rear tamper guide operate? Go to step 6. Go to step 2. 2 Does the rear tamper motor operate? Check the tampering mechanism for a mechanical problem. Go to step 3. 3 1. Check pins J878A pins 1,3,4 and 6. 2. Is +24 VDC present on any of the pins? Go to step 4. Go to step 5. 4 1. Check the following wires for and open circuit or short circuit to ground. 2. Is any wire open or shorted? 3. J878A-1 to J848B-1 4. J878A-3 to J848B-3 5. J878A-4 to J848B-4 6. J878A-6 to J848B-6 Repair or replace the wiring harness. Replace in order until resolved: • rear tamper motor • finisher control board 5 Is +24 VDC present on pins J848B-2 and J848B-5 on the finisher control board? Replace the finisher control board. Troubleshoot and repair the +24 VDC interlock circuit. 6 1. Check the tamper rear home sensor in diagnostics. 2. Does the value change from H to L when the tamper is moved away from the home position? Replace the finisher control board. Repair the sensor circuit using the transmissive sensor troubleshooting procedure.

• Code: 116
• Description: Finisher Stacker Height Sensor Off Failure, Code 116 The Stack Height Sensor did not detect that the tray went down within 5 seconds after the Stacker Tray had been signaled to lower down at initialization. Or, the Stack Height Sensor did not detect the tray moving up within 5 seconds after the Stacker Tray had been signaled to lift.
• Causes: • Stacker Height Sensor/Actuator • Finisher Control Board
• Remedy: 1 1. Actuate the stacker height sensor in diagnostics. 2. Does the value change between H and L? Go to step 2. Troubleshoot using the transmissive sensor procedure. 2 1. Run the Finisher Stacker Motor Down test in diagnostics. 2. Does the stacker tray lower? Go to step 5. Go to step 3. 3 Does the stacker motor turn? Diagnose and repair the mechanical problem. Check the stacker motor gear, stacker tray, and belt track gear. Go to step 4. 4 Is +24 VDC present at P/J 847-12 with the Finisher Stacker Motor Down test running in diagnostics? Replace the stacker motor. Replace the finisher control board. 5 1. Run the Finisher Stacker Motor Up test in diagnostics. 2. Does the stacker tray move up? Replace the finisher control board. Go to step 6. 6 Does the sacker motor turn? Diagnose and repair the mechanical problem. Check the stacker motor gear, stacker tray, and belt track gear. Go to step 7. 7 Is +24 VDC present at P/J 847-11 with the Finisher Stacker Motor Down test running in diagnostics? Replace the stacker motor. Replace the finisher control board.

• Code: 117
• Description: Finisher Stacker Tray Failure, Code 117 The system detected that the Stacker Tray Upper Limit Sensor was turned ON after the Stacker Tray began lifting up. Or the Stacker Tray Upper Limit Sensor remained on after the lowering down of the Stacker Tray was completed.
• Causes: • Stacker Motor • Finisher Control Board
• Remedy: 1 1. Actuate the stacker upper limit sensor in diagnostics. 2. Does the value change between H and L? Go to step 2. Troubleshoot using the transmissive sensor procedure. 2 1. Run the Finisher Stacker Motor Down test in diagnostics. 2. Does the stacker tray lower? Go to step 5. Go to step 3. 3 Does the stacker motor turn? Diagnose and repair the mechanical problem. Check the stacker motor gear, stacker tray, and belt track gear. Go to step 4. 4 Is +24 VDC present at P/J 847-12 with the Finisher Stacker Motor Down test running in diagnostics? Replace the stacker motor. Replace the finisher control board. 5 1. Run the Finisher Stacker Motor Up test in diagnostics. 2. Does the stacker tray move up? Replace the finisher control board. Go to step 6. 6 Does the stacker motor turn? Diagnose and repair the mechanical problem. Check the stacker motor gear, stacker tray and belt track gear. Go to step 7. 7 Is +24 VDC present at P/J 847-11 with the Finisher Stacker Motor Down test running in diagnostics? Replace the stacker motor. Replace the finisher control board.

• Code: 118, 119
• Description: Finisher Stapler Front Corner On Failure, Code 118 Finisher Stapler Front Corner Off Failure, Code 119 Error Code 118: The Staple Front Corner Sensor did not turn ON within 2 seconds after the system started to move to the Front Corner. Or the Staple Front Corner Sensor remained ON when starting the move to the Front Corner. Error Code 119: The Staple Front Corner Sensor did not turn OFF within 2 seconds after starting to move from the Front Corner. Or the Staple Front Corner Sensor does not turn OFF after the move from the Front Corner was completed.
• Causes: • Finisher Control Board • Staple Move Motor
• Remedy: 1 1. Manually move the staple head. 2. Does the head move smoothly from front to rear? Go to step 2. Diagnose and repair the mechanical defect. 2 1. Check the Stapler Front Corner Sensor in diagnostics. 2. Does the value change from L to H? Go to step 5. Use the transmissive Sensor procedure to diagnose and repair the sensor. 3 1. Defeat the front door interlock switch then run the Stapler: Move Front or Move Rear motor test in diagnostics. 2. Does the stapler move motor run? Replace the finisher control board. Go to step 4. 4 Is +24 VDC present at P847-4? Replace the stapler move motor. Go to step 5. 5 Is +24 VDC present at test point 9 on the finisher control board? Replace the finisher control board. Troubleshoot and repair the +24 VDC interlock circuit.

• Code: 12, 13, 14
• Description: Yellow ATC Sensor Failure, Code 12 Magenta ATC Sensor Failure, Code 13 Cyan ATC Sensor Failure, Code 14 The ATC Sensor detects an insufficient amount of developer. Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the Clear Tech Rep Fault is performed.
• Causes: • ATC Sensor and Harness • Engine Control Board
• Remedy: 1 Is the problem toner and/or developer empty. Replace the toner or developer. Go to step 2. 2 Is the ATC sensor clean and free of dust, toner or any other contaminates? Go to step 3. Clean the ATC sensor. 3 1. Check the ATC sensor wiring harness Yellow = P/J129 Magenta = P/J 130 Cyan = P/J 131 2. Is the wiring harness or the sensor defective? Replace the ATC Sensor and/or wiring harness. Go to step 4. 4 1. Remove the Rear Cover and Rear Shield. 2. Measure the voltage at... Yellow = P405B3 Magenta = P405B8 Cyan = P405A10 on the engine control board. 3. Is the voltage between +1 and +3 VDC? Replace the engine control board. Go to step 5. 5 1. Measure the voltage at... Yellow = P405B14 Magenta = P405B11 Cyan = P405A11 on the engine control board. 2. Is the voltage +5 VDC? Replace the engine control board. Go to step 6. 6 1. Measure the voltage at... Yellow = P405B2 Magenta = P405B9 Cyan = P405A9 on the engine control board. 2. Is the voltage 0 VDC? Replace the engine control board. Go to step 7. 7 1. Remove the Imaging Unit Plate cover. 2. Inspect the wiring harness between the engine control board and the developer housing assembly. 3. Is the wiring harness defective? Replace the wiring harness. Replace the ATC Sensor. 8 Run approximately 10 pages of the solid fill full-page prints for this color to ensure the error is cleared.

• Code: 120, 121
• Description: Finisher Eject Clamp Home Sensor On Failure, Code 120 Finisher Eject Clamp Home Sensor Off Failure, Code 121
• Causes: • Eject Motor • Finisher Control Board
• Remedy: 1 1. Remove the Set Clamp Home Sensor Bracket from the Finisher while leaving the connector plugged in. 2. Check the Set Clamp home sensor in diagnostics. 3. Does the value change from H to L while blocking and unblocking the sensor? Go to step 2. Use the transmissive Sensor procedure to diagnose and repair the sensor. 2 1. Reinstall the sensor in the Finisher. And turn the printer on. 2. Is the eject clamp up? Replace the finisher control board. Go to step 3. 3 1. Run the Eject Release Test in diagnostics. 2. Does the Eject Motor Run? Diagnose and repair the mechanical problem with the eject clamp assembly. Go to step 4. 4 1. Is +24 VDC present at P846-12? Replace the eject motor. Go to step 5. 5 1. Is +24 VDC present at test point 9 on the finisher control board? Replace the finisher control board. Troubleshoot and repair the +24 VDC interlock circuit.

• Code: 122
• Description: Finisher Decurler Failure, Code 122 The level of the Decurler Cam Home Sensor did not change 4 seconds after the Decurler Cam Clutch has turned on.
• Causes: • Decurler Cam Clutch • Stacker Motor • Finisher Control Board
• Remedy: 1 1. Rotate the actuator while running the Decurler Cam Position test in diagnostics. 2. Does the value change between H and L? Go to step 2. Troubleshoot using the transmissive sensor procedure. 2 Does the decurler cam clutch operate in diagnostics? Check for a mechanical problem with the decurler cam clutch drive. If no problem is found replace the clutch. Go to step 3. 3 Is +24 VDC present at P/J 849-1? Replace the decurler cam clutch. Go to step 4. 4 Is +24 VDC present at test point 5 on the finisher control board? Replace the finisher control board. Troubleshoot the +24 VDC interlock circuit. 5 Is +24 VDC present at P/J 847-11 with the Finisher Stacker Motor Down test running in diagnostics? Replace the stacker motor. Replace the finisher control board