• Code: 312.161
• Description: Finisher Set Eject Jam. After the Eject Motor turned On, the Compiler Tray No Paper Sensor did not turn Off within the specified time.
• Remedy: Enter dc330 Component Control [012-151], Compiler Tray No Paper Sensor. Select Start. Actuate the Compiler Tray No Paper Sensor. The display changes. Y↓ N→Check the wire between J8880 pin 2 and J8894 pin 2 on the Finisher PWB for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓ N→Repair/reconnect as required. Measure the voltage between J8894 pins 3 and 1 on the Finisher PWB (Set Eject Control (1 of 2)). The voltage is approx. +5VDC. Y↓ N→Replace the Finisher PWB. Measure the voltage between J8894 pin 2 on the Finisher PWB and GND (Tamping Control (2 of 2)). Actuate the Compiler Tray No Paper Sensor. The voltage changes. Y↓ N→Replace the Compiler Tray No Paper Sensor (PL 23.12). Replace the Finisher PWB. Alternately execute dc330 Component Control [012-054 Eject Motor FORWARD LO] and dc330 Component Control [012-055 Eject Motor FORWARD HI]. The Eject Motor starts up. Y↓ N→Check the wires between P/J8878 on the Eject Motor and P/J8893 on the Finisher PWB (Set Eject Control (1 of 2)) for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓ N→Repair/reconnect as required. Measure the resistance of the Eject Motor between each point of P/J8878-1/3/4/6 (Set Eject Control (1 of 2)). The resistance is approx. 20 Ohm. Y↓ N→Replace the Eject Motor. Replace the Eject Motor. If the problem persists, replace the Finisher PWB (PL 23.16). Check the Exit Roller, Entrance Roller, Paddle Shaft and Eject Belt for wear, damage or contamination (PL 23.13). Check the Compiler Tray No Paper Sensor and Eject Motor circuits for an intermittent condition. If the problem continues, replace the Finisher PWB.

• Code: 312.161
• Description: Set Eject Jam. The Compiler Exit Sensor did not turn off within the specified time after the Eject operation has begun.
• Remedy: • Check the Buffer Reverse Roll for wear or damage. • Check the Compile Exit Roll for wear or damage. • Check for paper transportation failure due to a foreign substance/burr on the paper path. • Check for transportation failure of non-standard paper.
  Enter dc330 Component Control [012-150], Compiler Exit Sensor (PL 24.36 Item 3). Select Start. Actuate the Compiler Exit Sensor. The display changes. Y↓ N→Go to Finisher Compiling Check the circuit of the Compiler Exit Sensor. Refer to the Transmissive Sensor RAP for troubleshooting procedure. Select [012-007] Exit Motor (PL 24.43 Item 7). Select Start. The motor energizes. Y↓ N→Select Stop. Go to Finisher Drives. Check the circuit of the Exit Motor. Refer to the Multiple Wire Motor RAP for troubleshooting procedure. Select Stop. Select [012-011] or [012-012], Transport Gate Solenoid (PL 24.41 Item 37). Select Start. The Transport Gate Solenoid actuates. Y↓ N→Select Stop. Go to Finisher Transport, Top Tray Gating. Check the circuit of the Transport Gate Solenoid. Refer to the Set Gate Solenoid Open RAP for troubleshooting procedure. Select Stop. Check the following: • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged. • Check the Exit Motor and its associated gears and belts for damage, contamination or tension. If the above checks are OK, then replace the Compiler Exit Sensor (PL 24.36 Item 3). If the problem persists, replace the Finisher Main PWB.

• Code: 312.162
• Description: H-Transport Exit Sensor On Jam. H-Transport Exit Sensor is not turned On within a specified time.
• Remedy: • Check for obstructions in the paper path. • Check that the Finisher is dock correctly to ensure proper Transport Gate operation. • Check the H-Transport Motor Belt for wear or damage. • Check the Guides on the H-Transport Cover for damage, wear or faulty installation. • Check the Fuser Exit Switch actuator for damage, installed properly, or actuator spring damaged or missing.
  Enter dc330 Component Control [012-191], H-Transport Exit Sensor (PL 24.6 Item 8). Select Start. Open the H-Transport Cover and actuate the H-Transport Exit Sensor. The display changes. Y↓ N→Select Stop. Go to Finisher Horizontal Transportation (2 of 2). Check the circuit of the H-Transport Exit Sensor. Refer to the Transmissive Sensor RAP for troubleshooting procedure. Select [012-090], H-Transport Motor (PL 24.6 Item 21). Select Start. The motor energizes. Y↓ N→Select Stop. Go to Finisher H-Transport Drives. Check the circuit of the HTransport Motor. Refer to the Multiple Wire Motor RAP for troubleshooting procedure. Select Stop. Check the following: • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged. • Check the H-Transport Motor and its associated gears and belts for damage, contamination or misalignment. If the above checks are OK, then replace the H-Transport Exit Sensor (PL 24.6 Item 8). If the problem persists, replace the Finisher Main PWB.

• Code: 312.171
• Description: Top Tray Exit Sensor On Jam. Not in the Punch mode: The Top Tray Exit Sensor did not turn on within the specified time after Punch Out Sensor on. In Punch mode: The Top Tray Exit Sensor did not turn on within the specified time after the punching operation had begun.
• Remedy: • Check Top Tray Exit for operation failure. • Check paper transportation failure due to a foreign substance/burr on the paper path. • Check transportation failure of non-standard paper.
  Enter dc330 Component Control [012-115], Top Tray Exit Sensor (PL 24.36 Item 3). Select Start. Actuate the Top Tray Exit Sensor. The display changes. Y↓ N→Go to Finisher Top Tray Stacking Check the circuit of the Top Tray Exit Sensor. Refer to the Transmissive Sensor RAP for troubleshooting procedure. Select [012-007], Exit Motor (PL 24.43 Item 7). Select Start. The motor energizes. Y↓ N→Select Stop. Go to Finisher Drives Check the circuit of the Exit Motor. Refer to the Multiple Wire Motor RAP for troubleshooting procedure. Select Stop. Select [012-011] or [012-012], Transport Gate Solenoid (PL 24.41 Item 37). Select Start. The Transport Gate Solenoid actuates. Y↓ N→Select Stop. Go to Finisher Transport, Top Tray Gating. Check the circuit of the Transport Gate Solenoid. Refer to the Set Gate Solenoid Open RAP for troubleshooting procedure. Select [012-001], Finisher Transport Motor (PL 24.41 Item 26). Select Start. The motor energizes. Y↓ N→Select Stop. Go to Finisher Drives Check the circuit of the Finisher Transport Motor. Refer to the Multiple Wire Motor RAP for troubleshooting procedure. Select Stop. Check the following: • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged. • Check the Exit Motor and its associated gears and belts for damage, contamination or misalignment. • Exit Drive Shaft for wear and a revolution failure • The Exit Pinch Rolls for wear and/or damage If the above checks are OK, then replace the Top Tray Exit Sensor. If the problem persists, replace the Finisher Main PWB.

• Code: 312.172
• Description: Top Tray Exit Sensor Off Jam. Top Tray Exit Sensor Off was not detected at the rear edge of paper within the specified time after Punch Out Sensor detected at the leading edge of the same paper. Top Tray Exit Sensor Off was not detected at the rear edge of paper within the specified time after the punching operation had begun.
• Remedy: • Check Top Tray Exit for operation failure. • Check paper transportation failure due to a foreign substance/burr on the paper path. • Check transportation failure of non-standard paper.
  Enter dc330 Component Control [012-115], Top Tray Exit Sensor (PL 24.36 Item 3). Select Start. Actuate the Top Tray Exit Sensor. The display changes. Y↓ N→Go to Finisher Transport, Top Tray Gating. Check the circuit of the Top Tray Exit Sensor. Refer to the Transmissive Sensor RAP for troubleshooting procedure. Select [012-007], Exit Motor (PL 24.43 Item 7). Select Start. The motor energizes. Y↓ N→Select Stop. Go to Finisher Drives. Check the circuit of the Exit Motor. Refer to the Multiple Wire Motor RAP for troubleshooting procedure. Select Stop. Select [012-011] or [012-012], Transport Gate Solenoid (PL 24.41 Item 37). Select Start. The Transport Gate Solenoid actuates. Y↓ N→Select Stop. Go to Finisher Transport, Top Tray Gating. Check the circuit of the Transport Gate Solenoid. Refer to the Set Gate Solenoid Open RAP for troubleshooting procedure. Select [012-001], Finisher Transport Motor (PL 24.41 Item 26). Select Start. The motor energizes. Y↓ N→Select Stop. Go to Finisher H-Transport Drives. Check the circuit of the Finisher Transport Motor. Refer to the Multiple Wire Motor RAP for troubleshooting procedure. Select Stop. Check the following: • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged. • Check the Exit Motor and its associated gears and belts for damage, contamination or misalignment. • Exit Drive Shaft for wear and a revolution failure • The Exit Pinch Rolls for wear and/or damage If the above checks are OK, then replace the top Tray Exit Sensor. If the problem persists, replace the Finisher Main PWB.

• Code: 312.180
• Description: Booklet Folder Roll Exit Sensor Off Jam. Booklet Folder Roll Exit Sensor is not turned off within a specified time.
• Remedy: • Check for obstructions in the paper path • Check the Booklet Folder Roll Exit Sensor (PL 24.57 Item 21) for obstructions. • Check for transportation failure of non-standard paper. • Check the Booklet Folding Roll for wear or damage. • Check the Booklet Eject Roll Drive rolls for wear or damage.
  Enter dc330 Component Control [013-103], Booklet Folder Roll Exit Sensor (PL 24.57 Item 21). Select Start. Actuate the Booklet Folder Roll Exit Sensor. The display changes. Y↓ N→Go to Booklet Transportation. Check the circuit of the Booklet Folder Roll Exit Sensor. Refer to the Transmissive Sensor RAP for troubleshooting procedure. Select [013-064], Booklet Paper Path Motor (PL 24.58 Item 4). Select Start. The motor energizes. Y↓ N→Select Stop. Go to Booklet Drive. Check the circuit of the Booklet Paper Path Motor. Refer to the Multiple Wire Motor RAP for troubleshooting procedure. Select Stop. Select [013-008], Booklet Folder Roll Motor (PL 24.58 Item 4). Select Start. The motor energizes. Y↓ N→Select Stop. Go to Booklet Drive. Check the circuit of the Booklet Folder Roll Motor. Refer to the Multiple Wire Motor RAP for troubleshooting procedure. Check the following: • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged. • Check the Booklet Paper Path Motor and its associated gears and belts for damage, contamination or alignment. • Check the Booklet Folder Roll Motor and its associated gears and belts for damage, contamination or alignment. If the above checks are OK, then replace the Booklet Folder Roll Exit Sensor (PL 24.57 Item 21). If the problem persists, replace the Finisher Main PWB.

• Code: 312.210
• Description: NVM Fail. NVM error has occurred.
• Remedy: Check any of the following cases. Check the continuity from J8889 pin 3 on the Finisher PWB to P/J590 pin 9 on the MD PWB. Is there continuity? Y↓ N→Repair or replace the wiring. Replace the finisher PWB.

• Code: 312.211
• Description: Stacker Tray Fault. Stack Height Sensor 1 is not On within the specified time after stacker tray starts elevating. While Stacker Tray is elevating or lowering, the state of the Encoder Sensor does not change within the specified time.
• Remedy: • Check for obstructions under the tray. • Check the operation of the Stacker Height Sensor 1 actuator. • Check the tray raise/lower mechanism for damage or contamination.
  Execute dc330 Component Control [012-264], Stacker Height Sensor 1. Actuate the Stacker Height Sensor 1. The display changes. Y↓ N→Check the wire between J8873 pin 2 and P/J8988 pin 17 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓ N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 16 and 18 on the Finisher PWB (Stacker Tray Control). The voltage is approx. +5VDC. Y↓ N→Replace the Finisher PWB. Measure the voltage between P/J8988, pin 17 on the Finisher PWB and GND (Stacker Tray Control). Actuate the Stacker Height Sensor 1. The voltage changes. Y↓ N→Replace the Stacker Height Sensor 1. Replace the Finisher PWB. Execute dc330 Component Control [012-263], Stacker Encoder Sensor. Manually rotate the Encoder (PL 23.7) to block and unblock the sensor. The display changes. Y↓ N→Check the wire between J8874 pin 2 and P/J8988 pin 23 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓ N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 22 and 24 on the Finisher PWB (Stacker Tray Control). The voltage is approx. +5VDC. Y↓ N→Replace the Finisher PWB. Measure the voltage between P/J8988, pin 23 on the Finisher PWB and GND (Stacker Tray Control). Manually rotate the Encoder (PL 23.7) to block and unblock the Stacker Encoder Sensor. The voltage changes. Y↓ N→Replace the Stacker Encoder Sensor (PL 23.7). Replace the Finisher PWB. Alternately execute dc330 Component Control [012-060], Stacker Motor Up, and [012-061], Stacker Motor Down. The Stacker Motor (PL 23.7) Moves. Y↓ N→There is +24 VDC from P/J8986 pin 12 to GND (Stacker Tray Control) Y↓ N→Go to Finisher Interlock Switching and check the circuit of the Option Switch (PL 23.9). Repair/reconnect as required. Check the wires between P/J8986 pins 11 and 12, and the Stacker Motor for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓ N→Repair/reconnect as required. Replace the Stacker Elevator Motor. If the problem persists, replace the Finisher PWB. Replace the Finisher PWB.