• Code: 7,002.44
• Description: Process Drive Fault A Process Drive error has occurred. The following troubleshooting procedure applies to this error: 7,002.44 The Process Drive stalled during operation.
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control -
• Remedy: • Check that the Process Drive gear train is properly homed. • Check for obstructions in or around the Process Drive gearbox. • If the problem persists, follow the procedure below.
  1 Check that the Process Drive is properly aligned (ADJ 4.7.1). Is the Process Drive misaligned? Perform ADJ 4.7.1. Go to Step 2. 2 Test the Tilt Axis Drive. Run the Service Diagnostics Tilt Axis Drive test. Did the test pass? Go to Step 3. Go to Step 4. 3 Check the Process Drive for damage, debris, or obstructions. Is there any damage? Replace the Process Drive. Go to Step 4. 4 Test the Process Drive Motor. Run the Service Diagnostics Process Motor Test. Did the test fail? Replace the Process Drive. Go to Step 5. 5 Test the Transfix Cams Run the Service Diagnostics Transfix Drive Slow test. Do the Transfix Cam operate correctly? Replace the Process Drive. Verify the transfix cams are not damaged. If the error persists, replace the Transfix Cam Shaft.

• Code: 7,006.4x
• Description: Head Tilt Solenoid Fault A Printhead tilt error has occurred. The following troubleshooting procedure applies to this error: 7,006.xx The Head Tilt Solenoid is not activating the Head Tilt Cam, or the Printhead is not tilting properly.
• Causes: Head Tilt Gear, PL 4.0 Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2) - Process Drive, PL 4.0 Right Side Harness / I/O Control -
• Remedy: • Check for obstructions or ink spills around the Printhead. • Verify the Printhead travels smoothly from left to right. • Check the Printhead Restraint Arms. • If the problem persists, follow the procedure below.
  1 Check that the Process Drive is properly aligned (ADJ 4.7.1). Is the Process Drive misaligned? Perform ADJ 4.7.1. Go to Step 2. 2 Reboot the system. Is the tilt-head activating the Head Tilt Gear. Go to Step 4. Go to Step 3. 3 Check for Ink spills on or near the Head Tilt Gear. Remove ink spills or reinstall the head-tilt and start over with Step 1. Go to Step 4. 4 Review instructions for 7,008.xx and 7,010.xx fault codes. Follow recommended actions for error codes and reboot the printer.

• Code: 7,007.49
• Description: Process Drive Fault A Process Drive or Printhead error has occurred. The following troubleshooting procedures applies to this error: 7,007.49 The Process Drive stalled while tilting the Printhead.
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control -
• Remedy: • Check that the Process Drive gear train is properly homed. • Check for obstructions or ink spills around the Printhead. • Verify the Printhead travels smoothly from left to right. • Check the Printhead Restraint Arms. • If the problem persists, follow the procedure below.
  1 Check that the Process Drive is properly aligned (ADJ 4.7.1). Is the Process Drive misaligned? Perform ADJ 4.7.1. Go to Step 2. 2 Remove the Printhead and inspect the Head Tilt Gear, Spring, and Process Drive gears for ink spills. Clean if necessary. Does the error persist? Go to Step 3. Complete. 3 Realign the Process Drive (ADJ 4.7.1). Does the error persist? Replace the Process Drive. Complete.

• Code: 7,008.41
• Description: Printhead Tilt Fault A Process Drive or Printhead error has occurred. The following troubleshooting procedure applies to this error:
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control - Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2) - Head Tilt Gear, PL 4.0
• Remedy: • Check that the Process Drive gear train is properly homed. • Check for obstructions or ink spills around the Printhead. • If the problem persists, follow the procedure below.
  1 Reboot the system. Does the error persist? Go to Step 2. Complete. 2 Check for Ink spills on or near the Head Tilt Gear. Clean and reboot the system. Does the error persist? Go to Step 3. Complete. 3 Check that the Printhead moves properly to the left and right. Does the Printhead move correctly? Go to Step 4. Remove any obstructions or replace any defective parts. 4 Realign the Process Drive (ADJ 4.7.1). Does the error persist? Go to Step 5. Complete. 5 Check the Process Drive for damage, debris, or obstructions. Is there any damage? Replace the Process Drive. Go to Step 6. 6 Test the Tilt Axis Drive. Run the Service Diagnostics Tilt Axis Drive test. Did the test pass? Go to Step 7. Replace the Process Drive. 7 Test the Head Maintenance Clutch. Run the Service Diagnostics Head Maintenance Wiper Clutch test. Does the clutch operate correctly? Go to Step 8. Replace the clutch. 8 Check the Printhead Wiper alignment. Is the Printhead Wiper properly aligned? Go to Step 9. Perform ADJ 2.5.1. 9 Test the Wiper Drive. Run the Service Diagnostics Wiper Drive test. Does the Wiper Drive operate correctly? Replace the Exit Module. Repair or replace the Wiper Drive.

• Code: 7,009.42
• Description: Printhead Restraint Fault A Process Drive or Printhead error has occurred. The following troubleshooting procedure applies to this error: 7,009.42 Printhead is tilted back, but not properly restrained.
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control - Restraint Arms, PL 2.0 Head Maintenance Clutch, PL 4.0 I/O Board (2/2) -
• Remedy: • Check for obstructions or ink spills around the Printhead. • Check the Printhead Restraint Arms. • If the problem persists, follow the procedure below.
  1 Check the restraints for damage or debris. Are the restraints damaged? Replace damaged parts. Go to Step 2. 2 Check the Printhead Wiper alignment. Is the Printhead Wiper properly aligned? Go to Step 4. Perform ADJ 2.5.1. 3 Check Printhead wire routing and the Tilt Gear. Does the Printhead move freely? Remove ink spills or reinstall the Printhead. Go to Step 4. 4 Check that the Process Drive is aligned (ADJ 4.7.1). Is the Process Drive misaligned? Perform ADJ 4.7.1. Go to Step 5. 5 Replace the Process Drive. Does the error persist? Go to Step 6. Complete. 6 Test the Head Maintenance Clutch Run the Service Diagnostics Head Maintenance Wiper Clutch test. Does the clutch operate correctly? Go to Step 7. Replace the clutch. 7 Test the Wiper Drive. Run the Service Diagnostics Wiper Drive test. Does the Wiper Drive operate correctly? Replace the Exit Module. Repair the Wiper Drive.

• Code: 7,01X.4x
• Description: Process Faults A Process Drive or Printhead error has occurred. The following troubleshooting procedures apply to these errors: 7,010.43 Printhead is stuck or is not tilting properly. See IQ35. 7,011.44 Soft fault. System continues to operate. 7,012.45 Transfix Home Sensor does not indicate home position. 7,014.47 The Printhead is not locked in the restraint spring. 7,015.48 The Head Tile Restraint Spring is out of place.
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control - Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2) - Head Tilt Gear, PL 4.0 Restraint Arms, PL 2.0 Head Maintenance Clutch, PL 4.0 I/O Board (2/2) -
• Remedy: • Check that the Process Drive gear train is properly homed. • Check for obstructions or ink spills around the Printhead. Spilled ink could indicate the system was tipped while hot. Check for blockage in the Purge Tube. • Verify the Printhead travels smoothly from left to right. • Check the Printhead Restraint Arms. • If the problem persists, follow the procedure below.
  1 Reboot the system. Does the error persist? Go to Step 2. Complete. 2 Check the Printhead Lock Arms. Do the arms rotate correctly? Go to Step 3. Repair or replace the Printhead Restraints. 3 Check for ink spills around the Printhead and Printhead Tilt Gears. The Printhead should move when pushed left or right. Is the area around the Printhead clean and unobstructed? Go to Step 4. Remove ink spills or obstructions. 4 Check the X-Axis Motor. Does the X-Axis Motor drive the Printhead to the center position? Go to Step 5. Check the X-Axis Drive (6,0xx.4x). 5 Check that the Process Drive is properly aligned (ADJ 4.7.1). Check that the Process Shaft and Drive Module Shaft are at their home positions. Is the Process Drive misaligned? Realign the Process Drive (ADJ 4.7.1). Go to Step 6. 6 Check for ink spilled on the Head Tilt Gear or its drive train. Are the gears clean? Go to Step 7. Clean the gears. 7 Test the Head Maintenance Clutch Run the Service Diagnostics Head Maintenance Wiper Clutch test. Does the clutch operate correctly? Go to Step 8. Replace the clutch. 8 Test the Wiper Drive. Run the Service Diagnostics Wiper Drive test. Does the Wiper Drive operate correctly? Replace the Exit Module. Repair the Wiper Drive. 9 Test the maintenance drive. Run the Service Diagnostics Load Maintenance Clutch test. Does the drive operate correctly? Go to Step 9. Check the maintenance drive system and replace any defective parts. 10 Check that the Head Tilt Gear engages. Manually engage the Head Tilt Gear. Does the gear engage the drive? Go to Step 11. Set the Head Tilt Gear. 11 Test the Tilt Axis Drive. Run the Service Diagnostics Tilt Axis Drive test. Did the test pass? Go to Step 12. Replace the Process Drive. 12 Test the Process Drive. Run the Service Diagnostics Process Motor test. Does the Process Drive operate correctly? Complete. Replace the Process Drive.

• Code: 7,0xx.6x
• Description: Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 7,0xx.6x The system detected a program fault during operation.
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 8,0XX.4x
• Description: Wiper or Media Drive Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 8,005.48 The media path motor stalled while moving the wiper to the home position. 8,006.49 The wiper cannot verify the home position. 8,007.41 The wiper stalled finding home. 8,008.42 The wiper stalled while trying to move away from home position. 8,009.43 The media path motor stalled while moving without the clutch engaged. 8,015.49 The media path motor stalled while moving the cap/wipe to the park position. 8,025.41 The media path motor stalled while moving the cap/wipe from the park position. 8,035.42 The media path motor stalled while moving the cap/wipe UP. 8,045.43 The media path motor stalled while moving the cap/wipe DOWN. 8,055.44 The media path motor stalled while engaging head tilt.
• Causes: Media Drive Assembly, PL 4.0 Left Side Harness (2/2) - Head Maintenance Clutch, PL 4.0 I/O Board (2/2) -
• Remedy: • Check for paper in the paper path. • Check the condition of the Pick and Retard Rollers.
  1 For an 8,005.48 error: 1. Check the area surrounding the Take Away Roller. 2. Remove the Tray 1 Pick Solenoidto view the meshing of the roller gears to the Media Drive. Did this correct the problem? Complete. Go to Step 4. 2 For an 8,007.41 error: Check for a missing KL-clip securing the Head Maintenance Clutch. Replace if missing. Check for oil on the right end of the Exit Roller shaft. Oil leaks from the brass bushing can cause the clutch to slip. Did this correct the problem? Complete. Go to Step 4. 3 For an 8,009.43 error: 1. Check for paper in the paper path. 2. Ensure the Media Drive Assembly is fully seated and correctly installed. 3. Remove the Tray 1 Pick Solenoid to check that the Take Away Roller shaft is properly seated to its drive gear in the Media Drive Assembly. 4. Ensure the feed rollers are properly engaged in the drive gears. Did this correct the problem? Complete. Replace the Media Drive Assembly. 4 Check the Wiper drive. Run the Service Diagnostics Wiper Drive test. Does the Wiper operate correctly? Go to Step 5. Go to Step 6. 5 Align the Printhead Wiper (ADJ 2.5.1). Does the Wiper align? Go to Step 7. Go to Step 6. 6 Inspect the wiper system for improper operation, obstructions, or damage (broken gear or belt). Look for ink in the wiper belt channels. Did this correct the problem? Complete. Go to Step 7. 7 Check the Wiper Clutch. Run the Service Diagnostics Head Maintenance Clutch test. Does the clutch operate correctly? Go to Step 8. Replace the clutch. 8 Check the right side Wiper Lock. Does the lock operate correctly? Go to Step 9. Replace the Exit Module. 9 Check for obstructions or spilled ink on the Wiper Blade, Head Tilt Gear drive, and under the Printhead. Is the Wiper, Media Drive, and Printhead clear or ink or obstructions? Replace the Exit Module. Clean the system and retest.