• Code: 4,024.42
• Description: Wiper Alignment Fault The following troubleshooting procedure applies to this error: 4,024.42 Printhead Wiper Blade misaligned
• Causes: Head Maintenance Clutch, PL 4.0 I/O Board (2/2) - Media Drive Assembly, PL 4.0 Left Side Harness (2/2) - Wiper Blade, PL 2.0
• Remedy: • Check Wiper Alignment. • Check damage, debris, or Ink build-up near the Printhead. • If the problem persists, follow the procedure below.
  1 Test the Wiper alignment. Run the Service Diagnostics Check Wiper Alignment test. Did the test Fail? Perform (ADJ 2.5.1) and retest. If the test fails again, go to Step 2. Go to Step 2. 2 Test the Wiper drive. Run the Service Diagnostics Wiper Drive test. Did the test fail? Go to Step 3. Go to Step 5. 3 Check the Wiper drive and lock systems for ink, obstructions, or damage. Is the Wiper drive function correctly? Go to Step 4. Clear any ink or obstructions or replace any damaged components. 4 Check the Head Maintenance Clutch. Is there any oil, contamination, or obvious damage? Clean the interior of the system or replace the clutch if necessary. Go to Step 5. 5 Test the Head Maintenance Clutch. Run the Service Diagnostics Head Maintenance Clutch test. Does the clutch function correctly? Replace in order: Exit Module Media Drive Assy Wiper Blade Replace the Head Maintenance Clutch.

• Code: 4,025.46
• Description: Drum Transfix Fault The following troubleshooting procedure applies to this error: 4,025.46 Drum Transfix does not reach home position.
• Causes: Process Drive, PL 5.0 Right Side Harness / I/O Control - X-Axis Motor, PL 2.0 Right Side Harness / I/O Control - Head Tilt Solenoid, PL 5.0 Left Side Harness (2/2) -
• Remedy: • Check for dirt, debris, or obstructions around the Printhead. • Check that the Waste Tray is correctly installed. • If the problem persists, follow the procedure below.
  1 Check for ink build up in the Head Tilt drive, Waste Tray, or wires interfering with Printhead motion. Is the Printhead clear of obstructions? Go to Step 11. Clear any obstructions to Printhead movement. If the error persists, go to Step 2. 2 Check the Process Drive for damage. Ensure the gears are correctly aligned (see ADJ 4.7.1). Is the process gearbox damaged? Replace the Process Drive. Go to Step 3. 3 Check the X-Axis Motor connection (P/ J150). Run the Service Diagnostics X-Axis Motor test. Did the test fail? Replace the X-Axis Motor. Go to Step 4. 4 Test the Printhead Tilt Drive. Run the Service Diagnostics Tilt Drive test. Did the test fail? Replace the Process Drive.

• Code: 4,0xx.4x
• Description: Process Control Errors. The following troubleshooting procedure applies to these errors: 4,017.47 The ambient temperature is too low ( < 10°C). 4,018.48 The Printhead temperature is too low. 4,020.41 Fast Time To Ready (FTTR) mode with head/cap flag set in NVRAM. 4,021.42 Fast Time To Ready (FTTR) mode with a dirty Drum.
• Causes: Electronics Module, PL 5.0 Right Side Wire Routing (2/2) - Printhead, PL 2.0 Electronics Module - Drum Assembly, PL 2.0 Electronics Module Power - Drum Heater Relay Board, PL 5.0 Right Side Wire Routing (1/2) - Drum Temperature Sensor, PL 6.0 I/O Board (2/2) -
• Remedy: • Check the ambient air temperature. • Check that the system is located in a suitable environment. • If the problem persists, follow the procedure below.
  1 Test the heaters. Run the Service Diagnostics Monitor Heaters tests with all heaters On. Do the heaters function properly? Replace the Electronics Module. Go to Step 3. 2 Check the harness to the failed heater. Is the harness damaged? Replace the harness. Replace the failed component.

• Code: 4,0xx.6x
• Description: Process Control Program Faults A firmware communications error has occurred. The following troubleshooting procedure applies to these errors:
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 5,0xx.4x
• Description: Y-Axis Sub-System Faults The following troubleshooting procedure applies to these errors: 5,001.41 The Drum rotated once without a Drum Home Position Sensor activation. 5,002.42 The Y-Axis Encoder is faulty, or the Drum has stalled. 5,003.43 Problem in the Y-Axis sub-system. 5,004.44 Problem with the Y-Axis motion sub-system.
• Causes: Y-Axis Belt, PL 2.0 Y--Axis Motor, PL 4.0 Electronics Module Power - Drum Assembly (Encoder) Right Side Harness / I/O Control -
• Remedy: • Check for obstructions or debris. • If the problem persists, follow the procedure below.
  1 Test the Y-Axis Encoder. Run the Service Diagnostics Y-Axis Encoder test from the Monitor menu. Did the test pass? Go to Step 2. Go to Step 3. 2 Check the Y-Axis Motor connection (P/ J18). Is the wiring faulty? Replace the wiring. Go to Step 4. 3 Check the Y-Axis Encoder wiring. Is the wiring faulty? Replace the wiring. Replace the Drum Assy. 4 Test the Y-Axis Drive. Run the Service Diagnostics Y-Axis Drive test. Did the test pass? Go to Step 5. Replace the Y-Axis Motor. 5 Test Y-Axis Belt tension. Run the Service Diagnostics Y-Axis Belt Tension test. Did the test pass? Go to Step 6. Replace the Y-Axis Belt. 6 Test the Y-Axis Motor. Run the Service Diagnostics Y-Axis Motor test. Did the test pass? Replace the Drum Assembly. Replace the Y-Axis Motor.

• Code: 5,0xx.6x
• Description: Y-Axis Sub-System Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 5,001.63 Y-Axis sub-system general fault. 5,005.67 Sub-system not in homeless or idle state, software fault. 5,006.68 Software fault. 5,007.60 Software fault. 5,008.61 PostScript failed to fill the buffer. 5,009.62 Imaging errors. Possible jets On/Off outside the deadband area.
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 6,0xx.4x
• Description: X-Axis Fault An X-Axis drive error has occurred. The following troubleshooting procedure applies to this error: 6,000.41 X-Axis Motor current error.
• Causes: X-Axis Motor, PL 4.0 Right Side Harness / I/O Control - Electronics Module, PL 5.0 Right Side Wire Routing (2/2) -
• Remedy: • Check for Ink build-up or other obstructions around the Printhead. • Check the Printhead power (P/J4) connection and related wiring. • Verify the Printhead travels smoothly from left to right. • If the problem persists, follow the procedure below.
  1 Check the X-Axis Motor wiring. Is the wiring faulty? Replace the wiring. Go to Step 2. 2 Test the X-Axis Motor. Run the Service Diagnostics X-Axis Motor test. Did the test pass? Replace the X-Axis Motor. Replace the Electronics Module.

• Code: 6,0xx.6x
• Description: X-Axis Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 6,001.64 The X-Axis task received an unexpected message. 6,002.65 Attempt to home X-Axis drive from wrong state. 6,008.62 Attempt to use X-Axis drive without initialization. 6,011.65 Attempt to service X-Axis drive in wrong state. 6,013.67 Unknown X-Axis program fault. 6,017.62 Attempt to drive X-Axis using wrong server. 6,018.63 Attempt to move with the X-Axis not initialized. 6,019.64 Attempt to move with the X-Axis not at home position. 6,023.68 Could not allocate memory for X-Axis parameters. 6,025.66 Attempt to home the X-Axis drive without initialization. 6,032.68 Unrecognized X-Axis motion. 6,033.60 Could not allocate memory for X-Axis move parameters.
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.