Code :

Code: 09
Display: [Paper Jam 1] Open/Close Door
Description: Paper has jammed in the fuser area or in the bypass feeder 1. If paper is jammed in the exit roller, PL 3 and the fuser, PL 5 after passing through the feed sensor actuator, PL 4, the feed sensor actuator may be defective. 2. If paper is jammed in front of or inside the fuser, PL 5.
Remedy: Clear the jam 1. Check the feed sensor actuator, PL 4 for damage, install a new feed sensor actuator if necessary. 2. Install new parts as necessary: • Exit sensor actuator, PL 4 • SMPS/HVPS, PL 1 • Main PBA., PL 1

Code: 10
Display: [Paper Jam 2] Check inside
Description: Paper has jammed in the paper exit area. 1. If the paper is completely fed out of the machine, but Jam 2 occurs: • The exit sensor is defective. Note: The exit sensor is mounted onto the SMPS/HVPS, PL 1. • After the paper is completely fed out, the exit sensor actuator, PL 5 should return to its original position to deactivate the photo-sensor. Sometimes it takes longer than it should and does not return to its original position. 2. If the paper is rolled up in the fuser , PL 5: • A stripper finger, PL 5 is damaged. • The heat roller or pressure roller, PL 5 is seriously contaminated,
Remedy: Clear the jam 1. Check the exit sensor actuator, PL 5. 2. Disassemble the fuser, refer to REP 9. Remove the jammed paper and clean the surface of the pressure roller, heat roller, and the stripper fingers, PL 5. Install new parts as necessary: • Heat roller, PL 5 • Pressure roller, PL 5 • Fuser, PL 5

Code: 11
Display: Power failure
Description: Power has turned off then on and the machine’s memory has not been backed up.
Remedy: The job which you were trying to do before the power failure must be completely re-done.

Code: 12
Display: Scanner Error
Description: There is a problem in the scanner unit.
Remedy: Unplug the power cord and plug it back in. If the problem persists, please call for service.

Code: 13
Display: -
Description: Multiple sheets of paper are fed together. 1. Ensure that the paper size guides, PL 9 are set correctly. 2. The RPR-friction pad and/or IPR plate, PL 9 is contaminated with foreign matter (e.g oil). 3. Paper has a rough surface texture 4. Check the solenoid HB (pickup) operation using Engine Test Mode, GP 4.
Remedy: 1. Adjust the paper guides, PL 9. 2. Clean with soft cloth dampened with IPA (Isopropyl Alcohol) or water. Install new parts as necessary: • RPR-friction pad, PL 9 • IPR plate, PL 9 3. Use paper with a smoother surface finish. 4. Install new parts as necessary: • Solenoid HB (Pickup), PL 3 • Main PBA, PL 1

Code: 14
Display: Fuser Jam
Description: 1. Contamination of the pressure roller or heat roller, PL 5. 2. Damaged stripper fingers or stripper finger springs, PL 5.
Remedy: 1. Disassemble the fuser, REP 9 and clean the surfaces of the rollers with IPA or water. Clean the contamination between the heat roller and thermistor, PL 5. 2. Check the stripper fingers for damage. Install a new fuser, PL 5 if necessary.

Code: 15
Display: -
Description: Paper is rolled up in the Toner Cartridge. 1. Paper is out of specification.
Remedy: 1. Clear the jam, refer to GP 6. Use paper within specification. Refer to the User Guide. Recommend the use of good quality ‘long grain’ paper.

Code: 16
Display: -
Description: Melting Fuser Gear. Constant Jam when paper enters the Fuser unit. The Fuser rollers do not turn. 1. Problem caused due to an overheated machine. Check the following parts: • Halogen lamp, PL 5 • Thermostat, PL 5 • Thermistor, PL 5 • Fuser gears, PL 5
Remedy: 1. Check the fuser operation using Engine Test Mode, GP 4. Install new parts as necessary: • Halogen lamp, PL 5 • Thermostat, PL 5 • Thermistor, PL 5 • Fuser, PL 5 • SMPS/HVPS, PL 1 • Main PBA, PL 1

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