• Code: 14-100
• Description: Document Scanner Assembly Locked Fault The Document Scanner Assembly does not move.
• Remedy: Check the Scanner Cable to make sure it is securely connected. The scanner cable is connected. Y↓N→Reconnect the Scanner Cable. Check the Scanner Drive Motor. The Motor runs. Y↓N→Replace the Scanner Drive Assembly. Replace parts as needed.. If the problem continues, replace the Main PWB (PL-XX).

• Code: 17-100
• Description: IP Conflict Error Fault The IP address conflicts with that of another system causing a machine communication error.
• Remedy: Use Xerox Easy Print Manger to obtain a new IP address. From the menu, select: [Machine Settings, Network Settings, Assign IP address].

• Code: 17-310
• Description: Communication Error (Main PWB to Wireless PWB) Fault The machine software has detected a communication error between the Main PWB and the Wireless PWB.
• Remedy: 1. Ensure that the connectors are fully seated between the Main PWB and the Wireless PWB. 2. If the problem persists, replace parts in the following order: • Flat Cable (PL-XX) • Wireless PWB (PL-XX) • Main PWB (PL-XX)

• Code: 17-700, 17-710
• Description: BOOTP Error Fault The machine displays the error message “DHCP, or BOOTP, causing a machine communication error.
• Remedy: 1. Switch Off the power then switch On the power. 2. Check BOOTP and network configuration.

• Code: 17-800, 17-810
• Description: DHCP Error Fault The machine displays the error message “DHCP, or BOOTP, causing a machine communication error.
• Remedy: 1. Switch Off the power then switch On the power. 2. Check DHCP and network configuration.

• Code: 17-900
• Description: 802.1X Network Authentication Error Fault The the 802.1X network authentication failed.
• Remedy: Ensure that the 802.1X EAP Type, User name, and Password, for the Machine, Authentication Switch and Authentication Server match

• Code: 17-910
• Description: Firmware Upgrade Fault The firmware upgrade aborted due to an invalid file.
• Remedy: 1. Check the USB connection. 2. Verify that the correct firmware file is being used.
  Cycle the machine power and repeat upgrade procedure GP 6.

• Code: 20-100
• Description: Fax Communication Error Fault A communication error occurred during a fax transmission.
• Remedy: 1. Call the target fax number to confirm a fax response. 2. Check condition of the fax line and connection. 3. Verify that the fax line is an analog phone line. 4. Switch Off the power then switch On the power. 5. Verify that the country setting is correct. 6. Resend the fax job. 7. Check fax communications to a different machine.
  Enter Diagnostic Mode. From the Control panel, select: [Report, Error Info, Print] to print the Error Information Report. The target fax is causing the error. Y↓N→Go to Diagnostics, select: [Report, Fax Options] to verify Fax Send settings are at default. Check that the Target Fax configuration is OK. The Target Fax is OK. Y↓N→Reconfigure Target Fax. Reseat the Fax PWB. The fault clears. Y↓N→Replace the Fax PWB. (PL-XX) Check the connection between the P/J on the Fax board (BSD XX) and the Main PWB. The connection is secure. Y↓N→Firmly reconnect the connector. Replace the Main PWB, (PL-XX).