• Code: 12-600, 12-610
• Description: Staple Cartridge Fault RAP 12-600 The machine has detected that a staple cartridge is not installed. 12-610 The machine has detected that the staple cartridge is empty.
• Remedy: 1. Open the finisher front door. Check that the staple refill, PL 12.35 Item 5 is not empty. Check that the staple refill, PL 12.35 Item 5 and stapler cartridge, PL 12.35 Item 4 are installed correctly. 2. Check the wiring between the stapler assembly, PL 12.35 Item 2 and J9 on the Finisher PWB. 3. If necessary, install new components: • Staple refill, PL 12.35 Item 5. • Stapler cartridge, PL 12.35 Item 4. • Stapler assembly, PL 12.35 Item 2. • Finisher PWB, PL 12.10 Item 8.

• Code: 12-700
• Description: Paddle Fault RAP 12-700 The machine has detected a fault with the compiler paddle.
• Remedy: 1. Remove all documents from the finisher. 2. Enter dC330 code 12-810. Check the paddle home sensor (Q12-810), PL 12.30 Item 10. 3. Check the wiring between the paddle home sensor and J8 on the Finisher PWB. If necessary, install a new paddle home sensor, PL 12.30 Item 10. 4. Enter dC330 code 12-200. Check that the paddle motor (MOT12-200), PL 12.30 Item 4 runs and drives the compiler exit paddles, PL 12.30 Item 1. 5. Check the wiring between the paddle motor and J5 on the Finisher PWB. 6. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. 7. If necessary, install new components: • Paddle motor, PL 12.30 Item 4. • Finisher PWB, PL 12.10 Item 8.

• Code: 12-710
• Description: Front Jogger Fault RAP 12-710 The machine has detected a fault with the front jogger.
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Remove all documents from the finisher. 3. Check for damage or obstructions that would prevent the front jogger, PL 12.30 Item 27 from operating correctly. 4. Enter dC330 code 12-815. Check the front jogger home sensor (Q12-815), PL 12.30 Item 10. 5. Check the wiring between the front jogger home sensor and J8 on the Finisher PWB. If necessary install a new front jogger home sensor, PL 12.30 Item 10. 6. Enter dC330 codes 12-310 and 12-300. Check that the front jogger motor (MOT12-300) runs and drives the front jogger arm, PL 12.30 Item 24 between the home and the inboard positions. 7. Check the wiring between the front jogger motor and J6 on the Finisher PWB. 8. Check the front jogger belt, PL 12.30 Item 23. If necessary, install a new front jogger belt. 9. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. 10. If necessary, install new components as necessary: • Front jogger assembly, PL 12.30 Item 27. • Finisher PWB, PL 12.10 Item 8.

• Code: 12-720
• Description: Rear Jogger Fault RAP 12-720 The machine has detected a fault with the rear jogger.
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Remove all documents from the finisher. 3. Check for damage or obstructions that would prevent the rear jogger, PL 12.30 Item 28 from operating correctly. 4. Enter dC330 code 12-820. Check the rear jogger home sensor (Q12-820), PL 12.30 Item 10. 5. Check the wiring between the rear jogger home sensor and J7 on the Finisher PWB. If necessary, install a new rear jogger home sensor, PL 12.30 Item 10. 6. Enter dC330 codes 12-330 and 12-320. Check that the rear jogger motor (MOT12-320) runs and drives the rear jogger arm, PL 12.30 Item 8 between the home and the inboard positions. 7. Check the wiring between the rear jogger motor and J5 on the Finisher PWB. 8. Check the rear jogger belt, PL 12.30 Item 23. If necessary, install a new rear jogger belt. 9. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. 10. If necessary, install new components as necessary: • Rear jogger assembly, PL 12.30 Item 28. • Finisher PWB, PL 12.10 Item 8.

• Code: 12-730
• Description: Support Finger Fault RAP 12-730 The machine has detected a fault with the support fingers.
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Remove all documents from the finisher. 3. Check for damage or obstructions that would prevent the support fingers, PL 12.25 Item 9 from extending. 4. Check that the support finger home sensor actuator on the front support finger is not missing or damaged. 5. Enter dC330 code 12-825. Check the support finger home sensor (Q12-825), PL 12.40 Item 2. 6. Check the wiring between the support finger home sensor and J8 on the Finisher PWB. If necessary, install a new support finger home sensor, PL 12.40 Item 2. 7. Enter dC330 codes 12-410 and 12-400. Check that the support finger motor (MOT12- 400), PL 12.25 Item 2 runs and drives the support fingers. 8. Check the wiring between the support finger motor and J6 on the Finisher PWB. 9. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. 10. If necessary, install new components: • Support finger motor, PL 12.25 Item 2. • Front support finger assembly, PL 12.25 Item 21. • Rear support finger assembly, PL 12.25 Item 22. • Finisher PWB, PL 12.10 Item 8.

• Code: 12-740
• Description: Ejector Fault RAP 12-740 The machine has detected a fault with the ejector.
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Remove all documents from the finisher. 3. Check for damage or obstructions that would prevent the ejector, PL 12.40 Item 16 from operating correctly. 4. Enter dC330 code 12-835. Check the ejector encoder sensor (Q12-835), PL 12.25 Item 3. 5. Check the wiring between the ejector encoder sensor and J13 on the Finisher PWB. If necessary, install a new ejector encoder sensor, PL 12.25 Item 3. 6. Enter dC330 code 12-830. Check the ejector home sensor (12-830), PL 12.20 Item 7. 7. Check the wiring between the ejector home sensor and J7 on the Finisher PWB. If necessary, install a new ejector home sensor, PL 12.20 Item 7. 8. Enter dC330 code 12-500. Check that the ejector motor (MOT12-500), PL 12.40 Item 1 runs and drives the ejector belt, PL 12.40 Item 7. 9. Check the wiring between the ejector motor and J6 on the Finisher PWB. 10. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. 11. If necessary, install new components: • Ejector motor, PL 12.40 Item 1. • Ejector assembly, PL 12.40 Item 16. • Finisher PWB, PL 12.10 Item 8.

• Code: 12-750
• Description: Stapler Fault RAP 12-750 The machine has detected a fault with the stapler.
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Check the following: • The staple refill, PL 12.35 Item 5 has staples in it and is correctly installed. • The leading staples in the staple head have been primed, Figure 1. • Check that the sheets of staples in the cartridge are feeding one at a time. If staple sheets overlap, they will jam in the cartridge. If necessary, install a new stapler cartridge, PL 12.35 Item 4. NOTE: The term “primed” refers to 2 staples at the front of the cartridge, that have been pre-formed automatically by the action of the stapler, refer to Figure 1. NOTE: The stapler sensors are all integral to the stapler assembly. They cannot be replaced. 3. Remove the stapler cartridge, PL 12.35 Item 4. Enter dC330 code 12-700. Check that the stapler cycles once. 4. Check the wiring between the stapler motor (MOT12-700) and J10 on the Finisher PWB. 5. Enter dC330 code 12-865. Check the paper detector sensor (Q12-865), PL 12.20 Item 25. 6. Check the wiring between the paper detector sensor and J11 on the Finisher PWB. If necessary, install a new paper detector sensor, PL 12.20 Item 25. NOTE: If the stapler does not detect staples in the primed position, the staple head cycles a number of times to prime the staple head. This occurs when the finisher interlock is made. 7. Perform the following: a. Remove the stapler cartridge. Remove the staple refill from the cartridge. Slide out the bottom sheet of staples from the refill, to expose a fresh sheet of staples on the bottom of the stack. Install the staple refill into the cartridge. Ensure the forming plate is fully closed, Figure 1. b. Install the staple cartridge and close the door. The stapler will now cycle a few times to feed and prime the new sheet of staples. c. Open the door and remove the staple cartridge. d. Examine the sheet of staples that have been fed to the staple forming part of the stapler, by opening the forming plate, Figure 2. Check that the first two staples have been partially formed. e. If the staples have been partially formed, install a new stapler assembly, PL 12.35 Item 2. f. If the staples have not been partially formed, install a new stapler cartridge, PL 12.35 Item 4. Repeat the check. If the first two staples are not partially formed, install a new stapler assembly, PL 12.35 Item 2. 8. If necessary, install a new finisher PWB, PL 12.10 Item 8.

• Code: 12-760
• Description: Stacker Fault RAP 12-760 The machine has detected a fault with the stacker
• Remedy: 1. Remove all documents from the finisher. 2. Check for damage or obstructions that would prevent the stacker tray, PL 12.45 Item 1 from moving. 3. Enter dC330 code 12-845. Check the stacker bottom switch (S12-845), PL 12.45 Item 7. 4. Check the wiring between the stacker bottom switch and J14 on the Finisher PWB. If necessary, install a new stacker bottom switch, PL 12.45 Item 7. 5. Enter dC330 codes 12-600 and 12-610. Check that the stacker tray motor (MOT12-600), PL 12.45 Item 20 runs and drives the stacker tray down, then up. 6. Check the wiring between the stacker tray motor and J14 on the Finisher PWB. 7. If paper is overflowing the tray when it is at the lower limit, check the stack height sensor. Go the 12-500 Full Stack RAP. 8. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. 9. If necessary, install new components: • Stacker tray motor, PL 12.45 Item 20. • Finisher PWB, PL 12.10 Item 8.