• Code: 11A-110
• Description: Offline Stapling Fault RAP Use this RAP when offline stapling fails to operate. NOTE: Due to customer difficulty with the offline stapler feature, the feature is no longer promoted. The button has had the staple symbol removed. Also the label that used to be on the front, showing how to put sets in for stapling has been removed. However a customer who knows about this feature may still use it. The functionality is still present to allow the customer to lower bin 1 to remove documents.
• Remedy: NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, code 11-374 to illuminate the offline staple LED. The LED is illuminated. Y↓N→Go to Flag 4, disconnect P/J312. +2V is available at P/J312 between pins B10 and B12 when the code is entered. Y↓N→Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS PWB, PL 11.26 Item 1. Check the wiring between the 2K LCSS PWB and the offline staple PWB. The wiring is good. Y↓N→Repair the wiring. Install a new offline staple PWB, PL 11.26 Item 3. Enter dC330, code 11-373, actuate the offline staple switch, S11-373. The display changes. Y↓N→Go to Flag 5 and check the wiring between the 2K LCSS PWB and the offline staple PWB. The wiring is good. Y↓N→Repair the wiring. Refer to the 11G-110 2K LCSS PWB Damage RAP, Install new components as necessary: • Offline staple PWB, PL 11.26 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-367, actuate the edge registration sensor, Q11-367. The display changes. Y↓N→Go to Flag 2, and Flag 3, check Q11-120. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. NOTE: The edge registration sensor Q11-367 that detects paper in position for stapling is an infra-red device. It has two parts, the receiver is mounted on the staple traverse assembly and the LED is mounted on the sensor support assembly PL 11.12 Item 5. •. • P/J308 and P/J314, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. •-110 2K LCSS Un-docking. Repair or install new components as necessary: • Edge registration sensor, PL 11.20 Item 8. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-361, actuate the SH1 paper sensor, Q11-361. The display changes. Y↓N→Go to Flag 6 and check Q11-361. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. •. • P/J308, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • SH 1 paper sensor, PL 11.12 Item 2. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-365, manually actuate the SU1 safety gate switch, S11-365. The display changes. Y↓N→Go to Flag 1, and check S11-365. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 13, How to Check a Switch. •. • P/J311, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Safety gate interlock switch, PL 11.8 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-026 to run the paddle motor in reverse. The switch cam is rotated counter clockwise to it’s end stop. Y↓N→Go to 11-024-110, 11-025-110 Paddle Roll Failure RAP. If the stapler is still inoperative, install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions.

• Code: 11B-110
• Description: Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor.
• Remedy: NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, code 11-331, actuate the bin 1 90% full sensor, Q11-331. The display changes. Y↓N→Go to Flag 1 and check Q11-331. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. •. • P/J316 2K LCSS PWB. • 11D-110 2K LCSS Power Generation RAP. Repair or install new components as necessary: • Bin 1 90% full sensor, PL 11.10 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions.

• Code: 11C-110
• Description: 2K LCSS Initialization Failure RAP When an initialization command is received from the machine, the units are initialized in two stages: • The following units are initialized sequentially: 1. If the staple head is not at the home position, it is driven to the home position 2. If the stapling unit is not at the home position, it is driven to the home position 3. If the ejector is not at the home position, it is driven to the home position • The following units are then initialized simultaneously: 1. If the front tamper is not at the home position, it is driven to the home position 2. If the rear tamper is not at the home position, it is driven to the home position 3. If the hole punch is not at the home position, it is driven to the home position 4. If the paddle is not at the home position, it is driven to the home position 5. If the stacker is not at the home position, it is driven to the home position NOTE: The staple cartridge must be fully pushed home.
• Remedy: , Check that the software heartbeat is present on LED 1. The LED should flash twice per second if the 2K LCSS software is running. If necessary, re-load the 2K LCSS software, refer to GP 4 Machine Software. If the initialization sequence fails to place any unit at the home position, refer to the appropriate RAPs: • Front tamper not at home, refer to 11-005-110, 11-006-110, 11-310-110, 11-311-110 Front Tamper Move Failure RAP • Rear tamper not at home, refer to 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11- 319-110 Rear Tamper Move Failure RAP. • Paddle not at home, refer to 11-024-110, 11-025-110 Paddle Roll Failure RAP. • Bin 1 not at home, refer to 11-030-110, 11-334-110, 11-335-110, 11-336-110 Bin 1 Movement Failures RAP. • Punch not at home, refer to 11-043-110, 11-350-110 Hole Punch Operation Failure RAP • Staple head not at home, refer to 11-050-110, 11-360-110 Staple Head Operation Failure RAP. • Stapling unit not at home, refer to 11-053-110, 11-370-110 Staple Head Unit Movement Failure RAP. • Ejector not at home, refer to 11-320-110, 11-322-110 Compiler Ejector Movement Failure RAP.

• Code: 11D-110
• Description: 2K LCSS Power Distribution RAP The 2K LCSS has an integral power supply providing +24V and +5V supplies to the 2K LCSS PWB. The AC power for the 2K LCSS power supply comes from the LVPS and base module of the machine.
• Remedy: Take care when measuring AC mains (line) voltage. Electricity can cause death or injury. Close or cheat all the 2K LCSS interlocks. LED 2 on the 2K LCSS PWB is illuminated. Y↓N→+24V is available at Fuse (F1) on the 2K LCSS PWB. Y↓N→Go to Flag 2. +24V is available at P/J300 between pins 1 and 2, also between pins 5 and 3. Y↓N→Disconnect P/J300. +24V is available at P/J300 between pins 1 and 2, also between pins 5 and 3 on the end of the harness. Y N. Loosen the 4 screws and lift the power supply module away from the 2K LCSS frame. Go to Flag 1. ACL is available at CN1 between pins 1 and 3. Y↓N→Go to the 01C AC Power RAP and check the AC output voltages. Check the wiring between CN2 and P/J300. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 11.26 Item 2. Check for a short circuit or an overload in the wiring or components connected to the +24V on the 2K LCSS PWB. Refer to GP 7. +24 V is available at PJ315 pin 5 on the 2K LCSS PWB. Y↓N→Go to the 11-300-110, 11-302-110, 11-303-110 Interlocks RAP. WARNING Do not install a fuse of a different type or rating. Installing the wrong type or rating of fuse can cause overheating and a risk of fire. Perform the following: • Switch off the machine, GP 14. • Go to Flag 3, disconnect all the +24V harnesses to components. • Check each harness for short circuits and overheating, GP 7. • Repair or install new components as necessary. • Install a new fuse F1 on the 2K LCSS PWB, switch on the machine, GP 14. • Monitor the voltage at the left end of the fuse and re-connect the circuits one at a time. Energize the re-connected components using dC330 control codes. • If the voltage drops below +22V, switch off the machine, GP 14. Re-check the component and harness for overheating or short circuits. Repair or install new components as necessary. Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS PWB, PL 11.26 Item 1. Go to Flag 2. +5V is available at P/J300 between pins 4 and 6, also between pins 7 and 8. Y↓N→Disconnect P/J300. +5V is available at P/J300 between pins 4 and 6, also between pins 7 and 8 on the end of the harness. Y↓N→Loosen the 4 screws and lift the power supply module away from the 2K LCSS frame. Go to Flag 1. ACL is available at CN1 between pins 1 and 3. Y↓N→Go to the 01C AC Power RAP and check the AC output voltages. Check the wiring between CN2 and P/J300. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 11.26 Item 2. Check for a short circuit or overload in the wiring or components connected to +5V on the 2K LCSS PWB. Refer to GP 7. Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS PWB, PL 11.26 Item 1.

• Code: 12-301
• Description: Offset Catch Tray Failure RAP 12-301 The offset catch tray has not made an index position within 450 ms of the last index position being made.
• Remedy: . Go to Flag 1 and Flag 2. Check the OCT wiring, GP 7. The wiring is good. Y↓N→Repair the wiring or install a new OCT, PL 12.10 Item 1. Enter dC330, code 12-005 to check the OCT motor, MOT12-005. MOT12-005 runs. Y↓N→Install a new OCT, PL 12.10 Item 1. Enter dC330, code 12-005 and stack code 12-301 to check the OCT index sensor, Q12-301. The display changes as the motor runs. Y↓N→Install a new OCT, PL 12.10 Item 1. Enter dC330, code 12-300 to check the OCT tray 90% full sensor, Q12-300. Actuate the sensor. The display changes. Y↓N→Check the sensor actuator. If necessary install a new OCT, PL 12.10 Item 1. Perform SCP 6 Final Actions RAP.

• Code: 14-110
• Description: Scan Carriage Home Sensor Entry RAP 14-110. The scanner PWB has not detected the scan carriage in the home position.
• Remedy: Identify the speed of the machine, refer to SCP 7 Machine Features. Perform one of the steps that follow: • If the speed of the machine is between 35 and 55 ppm, go to the 14-110A Scan Carriage Home Sensor RAP (32-55 ppm). • If the speed of the machine is between 65 and 87 ppm, go to the 14-110B Scan Carriage Home Sensor RAP (65-87 ppm).

• Code: 14-110A
• Description: Scan Carriage Home Sensor RAP (32-55 ppm) Initial Actions Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14-110 Scan Carriage Home Sensor Entry RAP., check that the scan cables are correctly positioned. If necessary, remove the top cover, PL 14.20 Item 3 and use a small screwdriver through the access slots to reposition the cables. Visually check the alignment of the scan motor through the document glass, the rubber element of the motor bracket can fail. If necessary, install a new scan motor bracket, PL 14.25 Item 18. Scan Motor.
• Remedy: Go to Flag 3. Check for +24V on P/J135 between pins 1 to 3 and 2 to 4 on the power distribution PWB. The voltage is good. Y↓N→As necessary, perform the steps that follow: • Go to the 01G +24V Distribution RAP. • Go to the 01B 0V Distribution RAP, refer to the 24V return. Go to Flag 3. Check for +12V on P/J135 between pins 6 to 8 on the power distribution PWB. The voltage is good. Y↓N→As necessary, perform the steps that follow: • Go to 01F +12V Distribution RAP. • Go to 01B 0V Distribution RAP, refer to the 12V return. Check that +24V is available in the scanner by entering the dC330 output code 14-005. The exposure lamp illuminates. Y↓N→Go to Flag 3. Check for +24V on P/J455 between pins 1 to 2 and 3 to 4 on the scanner PWB. Also check for +12V on P/J450 between pins 1 and 2 on the CCD PWB. The voltages are good. Y↓N→Check the harnesses between the power distribution PWB, the scanner PWB and the CCD PWB. If necessary, install new harnesses PL 14.25 Item 13, PL 14.25 Item 23. Go to the 14D Exposure Lamp Failure RAP. Check that +5V is available in the scanner by entering the dC330 input code 14-310, actuate the input module angle sensor by opening and closing the DADH. The display changes. Y↓N→Go to Flag 4. Check for +5V on P/J451 pins 1 to 2 on the CCD PWB right side. The voltage is good. Y↓N→Perform the following: • Check all harness connectors on the scanner PWB and CCD PWB are securely connected. • Check the CCD PWB for damaged components. Install new components as necessary: – (32-38 ppm Only) CCD PWB, PL 14.25 Item 19. – (45-55 ppm Only) Scanner, PL 14.20 Item 1. Go to the 14A Scanning Document Size RAP and check the input module angle sensor, Q14-310. Go to Flag 4, check for +5V on P/J452 pins 17 to 18 on the scanner PWB. The voltage is good. Y↓N→Check the harness between P/J451 and P/J452. If necessary, install a new harness, PL 14.25 Item 23. Perform Scan Carriage Home Sensor, to access the sensor, but do not disconnect the harness from the sensor. Switch on the machine, GP 14. Enter the dC330 input code 14-100. Use a strip of paper to actuate the scan carriage home sensor, Q14-100. The display changes. Y↓N→Go to Flag 1. Check Q14-100. Refer to: • GP 11 How to Check a Sensor. • P/J454, scanner PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP, refer to the 3.3V and 5V return. Repair or install new components as necessary: • Sensor harness. • Scan carriage home sensor, PL 14.25 Item 16. • Scanner PWB, PL 14.25 Item 4. • Scanner, PL 14.20 Item 1. Perform ADJ 14.1A Optics Cleaning Procedure. Re-install Q14-100. Switch off the machine, GP 14. Open the DADH or document cover. Switch on the machine, GP 14. Observe the scan carriage as the machine initializes. The scan carriage moves away from and back to the scan carriage home sensor. Y↓N→Go to Flag 2. Check the wiring and P/J457. The wiring and connector are good. Y↓N→Repair the wiring and connector. If necessary, install a new scan motor, PL 14.25 Item 2. Perform the following: • Check the scan motor bracket, the rubber component can fail, allowing the motor to move out of position. If necessary, install a new scan motor bracket, PL 14.25 Item 18. • If necessary install a new scan motor, PL 14.25 Item 2. • If necessary install a new scanner, PL 14.25 Item 1. The sensor and scan motor are working correctly, the fault may be intermittent. Check the following: • The connectors are fully seated and the wiring is not damaged. • Q14-100 is mounted correctly. • Check that the scanner drive belt is not loose, causing the belt to slip, . If necessary, Scan Motor and re-position the scan motor so that the belt does not slip. • Check the scan motor bracket, the rubber component can fail, allowing the motor to move out of position. If necessary, install a new scan motor bracket, PL 14.25 Item 18.

• Code: 14-110B
• Description: Scan Carriage Home Sensor RAP (65-87 ppm)
• Remedy: shows the component location. Switch on the machine, GP 14. Observe the scan carriage assembly. The scan carriage assembly moves during the scan calibration process. Y↓N→Switch off the machine, GP 14. Remove the document glass, the CVT glass and the CVT ramp assembly. Check that the scan carriage is correctly attached to the scan cables, ADJ 14.2B Scan Carriage Assembly. NOTE: The scan motor cannot be driven is diagnostic mode. Go to Flag 3. Check the scan motor. Refer to: • GP 10 How to check a motor • 01G +24V Distribution RAP • 01E +5V Distribution RAP • 01B 0V Distribution RAP Repair or install new components as necessary: • Scanner drive belt, PL 14.16 Item 13. • Scan motor mount, PL 14.16 Item 2. • Scan motor, PL 14.16 Item 3. • Scanner PWB, PL 14.16 Item 8. • Scanner, PL 14.10 Item 1. Go to Flag 1. Check the voltages. As necessary, refer to: • 01D +3.3V Distribution RAP • 01F +12V Distribution RAP • 01G +24V Distribution RAP • 01B 0V Distribution RAP Check the wiring between P/J135 on the power distribution PWB in the image processing module and P/J455 and P/J450 on the scanner PWB. Repair as necessary or install a new power distribution PWB / scanner PWB harness, PL 14.16 Item 7. Perform the following: • Remove the DADH. • Remove the scanner top cover. • Reinstall the DADH. Switch on the machine. Enter dC330 code 14-100 carriage home sensor., pull out the scanner home sensor. Check that the sensor is clean. Actuate the sensor. The display changes. Y↓N→Go to Flag 2 and check Q14-100. Refer to: • GP 11 How to Check a Sensor. • P/J454, scanner PWB. • 01D +3.3V Distribution RAP. NOTE: The +5V supply for the sensor is generated on the scanner PWB from the +12V supply. If necessary, install a new scanner PWB, PL 14.16 Item 8. • 01B 0V Distribution RAP. • 01F +12V Distribution RAP Repair or install new components as necessary: • Scan carriage home sensor, PL 14.15 Item 7. • Sensor harness. • Scanner PWB, PL 14.16 Item 8. The sensor and scan motor are working correctly, the fault may be intermittent. Switch off the machine, GP 14. Remove the document glass, the CVT glass and the CVT ramp assembly. Check the following: • The connectors are correctly seated and the wiring is not damaged. • The scan carriage is mounted correctly, ADJ 14.2B Scan Carriage Assembly. • Check that the scanner drive belt is not loose, ADJ 14.3B Scan Motor.