• Code: 09-370
• Description: Developer Temperature Sensor Failure RAP 09-370 The average developer temperature reading is out of limits.
• Remedy: Enter dC330 code 09-370, developer temperature sensor Q09-370. Press start. Observe the displayed state of Q09-370. Remove the xerographic module. Disconnect P/J47. Cheat the front door interlock. Observe again the displayed state of Q09-370. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 5 on the IOT PWB. +5V is present. Y↓N→Go to the 01E +5V Distribution RAP. Go to Flag 1. Check for +5V at P/J47 pin 3. +5V is present. Y↓N→NOTE: To gain access to the wiring, remove the main drive module, (32-55 ppm) PL 4.15 Item 1, (65-87 ppm) PL 4.10 Item 1 and the left hand cover, PL 8.10 Item 3. Check the wiring between P/J7 on the IOT PWB and P/J47. Repair the wiring as necessary. Install a new temperature sensor, (32-38 ppm) PL 9.22 Item 5, (45-87 ppm) PL 9.20 Item 5. If the fault persists. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Q09-370 is working correctly. Reconnect P/J47. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair if necessary. • Make sure that the P/Js are correctly and securely connected.

• Code: 09-375
• Description: Ambient Temperature Sensor Failure RAP 09-375 The average ambient temperature is out of limits.
• Remedy: Enter dC330 code 09-375, ambient temperature sensor, Q09-375. Press start. Observe the displayed state of Q09-375.. Open the left hand door, gently blow on the temperature sensor PWB. Observe again the displayed state of Q09-375. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 3 on the IOT PWB. +5V is present. Y↓N→Go to the 01E +5V Distribution RAP. Go to Flag 1. Disconnect P/J46. Check for +5V at P/J46, pin 1. +5V is present. Y↓N→Check the wiring between P/J7 on the IOT PWB and P/J46, GP 7. Repair the wiring as necessary. Install a new relative humidity sensor / ambient temperature sensor, (32-38 ppm) PL 9.22 Item 4, (45-87 ppm) PL 9.20 Item 4. If the fault persists, perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The ambient temperature sensor is working correctly. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair if necessary. • Make sure that the P/Js are correctly and securely connected, GP 11.

• Code: 09-380
• Description: Waste Toner Door Switch Failure RAP 09-380 The waste toner door switch has detected that the waste toner bottle is missing or the door is open during run.
• Remedy: Enter dC330 code 09-380 waste toner door switch, S09-380. Press start. Open and close the waste toner door. The display changes. Y↓N→Go to Flag 1. Check S09-380. Refer to: • GP 13 How to Check a Switch. • P/J7, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Waste toner door switch, (32-55 ppm) PL 4.15 Item 8, (65-87 ppm) PL 4.10 Item 8. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. • Main drive module, (32-55 ppm) PL 4.15 Item 1, (65-87 ppm) PL 4.10 Item 1. Make sure that S09-380 is mounted correctly. Install new components as necessary.

• Code: 09-399
• Description: Incompatible Xerographic Module RAP 09-399 The xerographic module CRUM failed the authorization check. The authorization check is performed to ensure that the xerographic module installed in the system is compatible with the current machine configuration and the customer service plan.
• Remedy: To check the chosen service plan. Enter Tools Mode: 1. Press the Access A button, (XE has a KEY ICON) and enter the password i.e. (1111). 2. Select: Go To Tools. 3. Select: More. 4. Select: Consumable Management. 5. Select: Service Plan. 6. The greyed out icon will indicate the chosen service plan. Refer to Table 1. NOTE: All new machines are configured to metered. A customer with an unmetered plan should only have new sold xerographic module.
  A Sold - Xerox service agreement does not include the cost of the xerographic module B Meter - Xerox service agreement does include the cost of the xerographic module C Aftermarket -System will accept non-Xerox and OEM supplied xerographic module with no CRUM D Not used
  NOTE: There is no communication with the CRUM when the system is configured to aftermarket (3rd party). To Change the Service Plan Type • Obtain the machine serial number. • Enter the Service Plan window in Tools Mode.

• Code: 10-101, 10-102, 10-103
• Description: Lead Edge Late to Fuser Exit Switch Entry RAP 10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a simplex sheet. 10-102 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 1. 10-103 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 2.
• Remedy: • If the speed of the machine is 32-55 ppm, go to 10-101A, 10-102A, 10-103A Lead Edge Late to Fuser Exit Switch RAP. • If the speed of the machine is 65-87 ppm, go to 10-101B, 10-102B, 10-103B Lead Edge Late to Fuser Exit Switch RAP.

• Code: 10-101A, 10-102A, 10-103A
• Description: Lead Edge Late to Fuser Exit Switch RAP (32-55 ppm) 10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a simplex sheet. 10-102 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 1. 10-103 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 2.
• Remedy: • Make sure that the correct RAP is used. To identify the correct RAP to use, go to 10-101, 10-102, 10-103 Lead Edge Late to Fuser Exit Switch Entry RAP. • Check the condition of the paper in all trays. Refer to IQ1 and GP 20. • Check for obstructions in the registration transport. • Check for obstructions in the short paper path assembly. • Check that the short paper path assembly latches without excessive force, PL 10.25 Item 1. . In Replacement Step 5, check the latch mechanism. • Check the stripper fingers on the xerographic module. • Check for paper in the fuser module. • Check the fuser stripper fingers for contamination, (32-55 ppm) PL 10.8 Item 4. • If a 10-101 is caused by paper fed from the bypass tray, check for paper skew. • If a 10-103 is caused by a skewed sheet on side 2, check the inverter, PL 10.12 Item 1. Also check the duplex paper path (32-55 ppm) PL 8.22 Item 1. Install new components as necessary. • If 10-101 jams, check that all of the HT connectors are pushed fully home on the HVPS.
  NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch. •. • P/J35, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Fuser exit switch, (32-55 ppm) PL 10.8 Item 11. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-065 vacuum transport fan, MOT10-065.. Press Start, The fan runs. Y↓N→Go to Flag 2. Check MOT10-065. Refer to: • GP 10 How to Check a Motor. •. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Short paper path assembly, PL 10.25 Item 1. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 04-010 main drive motor. Press Start. Add code 08-070 registration clutch, CL08-070. Press Start. NOTE: The clutch will switch off after 5 seconds. The jam clearance knob 4c, PL 8.15 Item 10, rotates. Y↓N→Go to Flag 3. Check CL08-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration clutch, (32-55 ppm) PL 8.15 Item 7. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 4. Check Q08-150. Refer to: • GP 11 How to Check a Sensor. •. • P/J5, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration sensor, (32-55 ppm) PL 8.15 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Check the following components, refer to GP 7: • Registration roll, PL 8.15 Item 9. • Roll assembly on the short paper path assembly, PL 10.25 Item 1. • Check the detack corotron and the connection to the HVPS. Refer to 09-060 HVPS Fault RAP • The drive gear on the fuser module, (32-55 ppm) PL 10.8 Item 1. • The fuser drive gear on the main drives module, (32-55 ppm) PL 4.17 Item 10. • Fuser web motor and the fuser web, 10A Fuser Web Motor RAP. • If the fault still occurs, check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure.

• Code: 10-101B, 10-102B, 10-103B
• Description: Lead Edge Late to Fuser Exit Switch RAP (65- 87 ppm) 10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a simplex sheet. 10-102 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 1. 10-103 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 2.
• Remedy: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch. •. • P/J35, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Fuser exit switch, (65-87 ppm) PL 10.10 Item 11 • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-065 vacuum transport fan, MOT10-065.. Press Start, The fan runs. Y↓N→Go to Flag 2. Check MOT10-065. Refer to: • GP 10 How to Check a Motor. •. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Short paper path assembly, PL 10.25 Item 1. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 04-010 main drive motor. Press Start. Add code 08-070 registration clutch, CL08-070. Press Start. NOTE: The clutch will switch off after 5 seconds. The jam clearance knob 4c, PL 8.17 Item 10, rotates. Y↓N→Go to Flag 3. Check CL08-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration clutch, (65-87 ppm) PL 8.17 Item 7. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Manually actuate the sensor with a piece of paper. The display changes. Y↓N→Go to Flag 4. Check Q08-150. Refer to: • GP 11 How to Check a Sensor. •. • P/J16, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration sensor, PL 8.17 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Check the following components, refer to GP 7: • Registration roll, (65-87 ppm) PL 8.17 Item 9. • Roll assembly on the short paper path assembly, PL 10.25 Item 1. • Check the detack corotron and the connection to the HVPS. Refer to 09-060 HVPS Fault RAP • The drive gear on the fuser module, (65-87 ppm) PL 10.10 Item 1. • The fuser drive gear on the main drives module, (65-87 ppm) PL 4.12 Item 10. • Fuser web motor and the fuser web, 10A Fuser Web Motor RAP. • If the fault still occurs, check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure.

• Code: 10-107, 10-108, 10-109, 10-110
• Description: Trail Edge Late from Fuser Exit Switch RAP 10-107 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a simplex non inverted sheet. 10-108 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a simplex inverted sheet. 10-109 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a duplex sheet side 1. 10-110 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a duplex sheet side 2.
• Remedy: Take care during this procedure. Motors will become hot during normal operation. NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch. • (32-55 ppm). (65-87). • P/J35, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Fuser exit switch, (32-55 ppm) PL 10.8 Item 11 or (65-87 ppm) PL 10.10 Item 11 • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-045 inverter path solenoid, SOL10-045. Press Start. The solenoid energized. Y↓N→Go to Flag 2. Check SOL10-045. Refer to: • GP 12 How to Check a Solenoid or Clutch. • (32-55 ppm). (65-87 ppm). • P/J5, IOT PWB • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter path solenoid, PL 10.11 Item 14. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-030 inverter motor, MOT 10-030. Press start. The jam clearance knob, 2B, PL 10.15 Item 13, is stationary and the motor can be heard. Y↓N→The jam clearance knob, 2B, PL 10.15 Item 13, rotates counterclockwise. Y↓N→Go to Flag 3. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB. • P/J45, P/J55 inverter motor driver PWB • 01G +24V Distribution RAP. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter motor, PL 10.11 Item 11. • Inverter motor driver PWB, PL 10.11 Item 22. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Install a new inverter motor driver PWB, PL 10.11 Item 22. Check the following components, refer to GP 7: • The drive gear on the fuser module, PL 10.10 Item 1. • The fuser drive gear on the main drives module, (32-55 ppm) PL 4.17 Item 10, (65-87 ppm) PL 4.12 Item 10. • Fuser web motor and the fuser web, 10A Fuser Web Motor RAP. • Drives between inverter and the main drives module, PL 10.15. • Post fuser exit roller, PL 10.12 Item 9. NOTE: Excessive post fuser exit roll wear causes buckle between the fuser and the inverter assembly. This can cause severe ripple on the trail edge of A3 (11x17 inch) sheet and paper jams. • Upper baffle, (32-55 ppm) PL 10.12 Item 23, (65-87 ppm) PL 10.12 Item 22. • Baffle guide, PL 10.13 Item 3.