• Code: 11-392-171 ... 11-395-171
• Description: HVF Front Tamper Tray RAP 11-392-171 The front tamper tray did not move from the home position. 11-393-171 The front tamper tray did not return to the home position. 11-394-171 The front tamper tray did not enter the away position. 11-395-171 The front tamper tray did not move from the away position.
• Remedy: shows the location of the components. Enter dC330, code 11-003 to move the tamper inboard, and enter 11-005 to move the tamper outboard. The tamper moves. Y↓N→Go to Flag 1. Check the wiring and repair as necessary. Check the front tamper motor, MOT11-003. Refer to: • GP 10 How to Check a Motor. • P/J902 HVF PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Front tamper motor, MOT11-003, PL 11.153 Item 6. • HVF control PWB, PL 11.157 Item 2. Stack the dC330 code 11-310, front tamper home sensor. Move the motor using its control code 11-003 or 11-005. The display changes. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the front tamper home sensor, Q11-310. Refer to: • GP 11 How to Check a Sensor. • P/J901 HVF control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Front tamper home sensor, Q11-310, PL 11.153. • HVF control PWB, PL 11.157 Item 2. Stack the dC330 code 11-174, front tamper away sensor. Move the motor using its control code 11-003 or 11-005. The display changes. Y↓N→Go to Flag 3. Check the wiring and repair as necessary. Check the front tamper away sensor, Q11-174. Refer to: • GP 11 How to Check a Sensor. • P/J901 HVF control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Front tamper away sensor, Q11-174, PL 11.153. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-396-171 ... 11-399-171
• Description: HVF Rear Tamper Tray RAP 11-396-171 The rear tamper tray did not move from the home position. 11-397-171 The rear tamper tray did not return to the home position. 11-398-171 The rear tamper tray did not move from the away position. 11-399-171 The rear tamper tray did not return to the away position.
• Remedy: Enter the dC330 code, 11-006, move rear tamper inboard. The tamper moves. Y↓N→Go to Flag 1. Check the wiring and repair as necessary. Check the rear tamper motor, MOT11-004. Refer to: • GP 10 How to Check a Motor. • P/J801 HVF control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper motor, MOT11-004, PL 11.140. • HVF control PWB, PL 11.157 Item 2. Stack the dC330 code, 11-311, rear tamper home sensor. Move the tamper motor using the code 11-006, move motor inboard. The display changes. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the rear tamper home sensor, Q11-311. Refer to: • GP 11 How to Check a Sensor. • P/J401 HVF control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper home sensor, Q11-311, PL 11.140. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code, 11-319, rear tamper away sensor. Actuate the rear tamper away sensor, using a piece of paper inserted from the rear of the machine. The display changes. Y↓N→Go to Flag 3. Check the wiring and repair as necessary. Check the rear tamper away sensor, Q11-319. Refer to: • GP 11 How to check a sensor. • P/J401 HVF control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper away sensor, Q11319, PL 11.140. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-403-170, 11-413-170
• Description: HCSS BM Staple Unit 2 Failure RAP 11-403-170 The HCSS BM staple unit 2 fails to move. 11-413-170 The HCSS BM staple unit 2 is not at the home position
• Remedy: Enter dC330, code 11-421 to check the BM staple head carrier closed sensor, Q11-421. Open and close the staple head carrier. The display changes. Y↓N→Go to Flag 1, check the staple head carrier closed sensor, Q11-421. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11C-170 HCSS BM Power Distribution RAP. Install new components as necessary: • BM staple head carrier closed sensor, PL 11.88 Item 18. • BM PWB, PL 11.86 Item 10. Enter dC330, code 11-403 to run the BM SH2 motor, stack the code 11-413 to check the BM SH2 home switch. The display changes. Y↓N→The staple head cycled when the first code was entered. Y↓N→Go to Flag 3 and check the wiring and connectors between P/J560 and PJ586. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. Install a new BM staple head 2, PL 11.88 Item 7. Go to Flag 2, check the BM SH2 home switch, S11-413. Refer to: • GP 13, How to Check a Switch. • P/J551, BM PWB. • 11C-170 HCSS BM Power Distribution RAP. Install new components as necessary: • BM staple head 2, PL 11.88 Item 7. • BM PWB, PL 11.86 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM staple head carrier closed sensor, PL 11.88 Item 18. • BM staple head 2, PL 11.88 Item 7. • BM PWB, PL 11.86 Item 10.

• Code: 11-403-171, 11-413-171, 11-414-171
• Description: HVF BM Staple Head 2 and Stapler Module RAP 11-403-171 The booklet maker staple head 2 motor has failed to move. 11-413-171 The booklet maker staple head 2 is not detected in the home position. 11-414-171 The booklet maker stapler module is not detected in the home (staple head closed) position during hard / soft initialize, or at set boundary.
• Remedy: Enter dC330, code 11-421 to check the BM staple head carrier closed sensor, Q11-421. Open and close the staple head carrier. The display changes. Y↓N→Go to Flag 1, check the staple head carrier closed sensor, Q11-421. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11A-171 HVF BM Power Distribution RAP. Install new components as necessary: • BM staple head carrier closed sensor, PL 11.168. • BM PWB, PL 11.166 Item 10. Enter dC330, code 11-403 to run the BM SH2 motor, stack the code 11-413 to check the BM SH2 home switch. The display changes. Y↓N→The staple head cycled when the first code was entered. Y↓N→Go to Flag 3 and check the wiring and connectors between P/J560 and PJ586. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. Install a new BM staple head 2, PL 11.168 Item 11. Go to Flag 2, check the BM SH2 home switch, S11-413. Refer to: • GP 13, How to Check a Switch. • P/J551, BM PWB. • 11A-171 HVF BM Power Distribution RAP. Install new components as necessary: • BM staple head 2, PL 11.168 Item 11. • BM PWB, PL 11.166 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM staple head carrier closed sensor, PL 11.168 Item 18. • BM staple head 2, PL 11.168 Item 11. • BM PWB, PL 11.166 Item 10.

• Code: 11-415-170
• Description: HCSS BM Crease Roll Gate Failure RAP 11-415-170 The HCSS crease roll gate is not at the home position.
• Remedy: Enter dC330 code 11-415. Actuate the BM crease roll gate home sensor, Q11-415. The display changes. Y↓N→Go to Flag 1, check the BM crease roll gate home sensor, Q11-415. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11C-170 HCSS BM Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.86 Item 10. • BM crease roll gate home sensor PL 11.86 Item 9. Enter dC330, code 11-401 to run the BM crease roll gate motor, MOT 11-401. The motor runs. Y↓N→Go to Flag 2 and Flag 3, check the BM crease roll gate motor, MOT 11-401. Refer to: • GP 10 How to Check a Motor. • P/J555, BM PWB. • 11C-170 HCSS BM Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.86 Item 10. • BM crease roll gate motor, PL 11.86 Item 8. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install a new BM PWB, PL 11.86 Item 10.

• Code: 11-415-171
• Description: HVF BM Crease Roll Gate Home RAP 11-415-171 The crease roll gate is not at the home position.
• Remedy: Enter dC330 code 11-415. Actuate the BM crease roll gate home sensor, Q11-415. The display changes. Y↓N→Go to Flag 1, check the BM crease roll gate home sensor, Q11-415. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11A-171 HVF BM Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease roll gate home sensor PL 11.166 Item 9. Enter dC330, code 11-401 to run the BM crease roll gate motor, MOT 11-401. The motor runs. Y↓N→Go to Flag 2 and Flag 3, check the BM crease roll gate motor, MOT 11-401. Refer to: • GP 10 How to Check a Motor. • P/J555, BM PWB. • 11A-171 HVF BM Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease roll gate motor, PL 11.166 Item 8. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install a new BM PWB, PL 11.166 Item 10.

• Code: 11-417-171, 11-418-171
• Description: HVF BM Flapper RAP 11-417-171 The booklet maker flapper did not return to the home position. 11-418-171 The booklet maker flapper did not move from the home position.
• Remedy: NOTE: All HVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 11-390 to check the BM flapper motor, MOT11-390. The BM flapper rotates. Y↓N→Go to Flag 2. Check MOT11-390. Refer to: • GP 10, How to Check a Motor. • P/J560, BM PWB. • 11A-171, HVF BM Power Distribution RAP. Install new components as necessary: • BM flapper motor, PL 11.161 Item 28. • BM PWB, PL 11.166 Item 10. • BM flapper, PL 11.161 Item 23. Enter dC330, code 11-391. Actuate the flapper home sensor, Q11-391. The display changes. Y↓N→Go to Flag 1. Check Q11-391. Refer to: • GP 11 How to Check a Sensor. • P/J551, BM PWB. • 11A-171, HVF BM Power Distribution RAP. Install new components as necessary: • Flapper home sensor, PL 11.161 Item 12. • BM PWB, PL 11.166 Item 10. Perform SCP 6 Final Actions.

• Code: 11-430-130
• Description: Kicker Failed to Complete Cycle RAP 11-430-130 The kicker failed to complete a cycle, either to extend or retract.
• Remedy: Check the following: • If the kicker fingers are jammed against the left side of bin 1 or bin 2, perform the following: For Bin 1: 1. Enter dC330, code 11-031 bin 1 elevator motor up. Fully raise bin 1. 2. Remove the bin 1 thumbscrew, PL 11.52 Item 12. 3. Pull the bin 1 tray assembly, PL 11.52 Item 10 away from the machine until the kicker fingers are released. 4. Re-install the bin 1 tray assembly then the thumbscrew. 5. Enter code 11-032 bin 1 elevator motor down. Lower bin 1 approximately 100mm (4 inches). For Bin 2: 1. Enter dC330, code 11-037 bin 2 elevator motor up. Fully raise bin 2. 2. Remove the bin 2 thumbscrew, PL 11.54 Item 15. 3. Pull the bin 2 tray assembly, PL 11.54 Item 10 away from the machine until the kicker fingers are released. 4. Re-install the bin 2 tray assembly then the thumbscrew. 5. Enter code 11-038 bin 2 elevator motor down. Lower bin 2 approximately 100mm (4 inches). • The kicker fingers, PL 11.49 Item 19, for damage, paper debris or other obstructions that would prevent operation. • The kicker frame, PL 11.49 Item 14, for damage or other obstructions that would prevent operation. • If there is a high level of static on the sheets or the stack. Check that the following static eliminators are grounded and in good condition: – Static eliminator, PL 11.32 Item 5. – Static eliminator (part of eject housing), PL 11.47 Item 10. • If the output sheets are curled, go to IQ5 Print Damage RAP. • If the output stacking is poor, go to the 11G-130 HCSS Poor Stacking RAP. • Kicker failures can be caused by large sheets being stacked over small sheets, Advise the customer to clear the bins before following a small sheet job with a large sheet job.
  Enter dC330, code 11-313., pull down, then release the kicker fingers to actuate the compiler carriage 90% full sensor, Q11-313. The display changes. Y↓N→Go to Flag 1. Check the sensor. Refer to: • GP 11 How to Check a Sensor. • P/J407, Carriage PWB. • 11C-130 HCSS Power Distribution RAP. Install new components as necessary: • Carriage PWB, PL 11.46 Item 5. • Compiler carriage 90% full sensor, PL 11.49 Item 5. Enter dC330, code 11-314., pull down, then release the kicker fingers, to actuate the compiler carriage bin height sensor, Q11-314. The display changes. Y↓N→Go to Flag 2. Check the sensor. Refer to: • GP 11 How to Check a Sensor. • P/J407, Carriage PWB. • 11C-130 HCSS Power Distribution RAP. Install new components as necessary: • Carriage PWB, PL 11.46 Item 5. • Compiler carriage bin height sensor, PL 11.49 Item 5. Enter dC330, code 11-430, to energise the kicker solenoid SOL 11-430. The solenoid energises. Y↓N→Go to Flag 3. Check the solenoid. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J402, Carriage PWB. • 11C-130 HCSS Power Distribution RAP. Install new components as necessary: • Carriage PWB, PL 11.46 Item 5. • Kicker solenoid, PL 11.49 Item 4. Go to the 11-120-130, 11-122-130 Compiler Carriage Jam RAP, and check the compiler sensor Q11-120. If the fault still occurs or is intermittent, install a new kicker assembly, PL 11.49 Item 15.