• Code: 11-350-170
• Description: Hole Punch Not Home RAP 11-350-130 The hole punch is not at the home position. NOTE: The home position of the punch unit is when the cutout in the actuator is between the punch head home sensor jaws.
• Remedy: Enter dC330, codes 11-043 punch head run and 11-042 punch head move home.. The punch cycles, then goes to the home position Y↓N→Go to Flag 2. Check the hole punch motor, MOT11-042. Refer to: • GP 10, How to Check a Motor. • P/J421, HCSS PWB. • 11C-170 HCSS BM Power Distribution RAP. Install new components as necessary: • Hole punch motor, PL 11.70 Item 7. • HCSS PWB, PL 11.92 Item 5. Enter dC330, code 11-350 actuate the hole punch home sensor, Q11-350. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-350. Refer to: • GP 11, How to Check a Sensor. • P/J420, HCSS PWB. • 11C-170 HCSS BM Power Distribution RAP. Install new components as necessary: • Hole punch home sensor, PL 11.70 Item 8. • HCSS PWB, PL 11.92 Item 5. Perform SCP 6 Final Actions.

• Code: 11-364-110
• Description: Stapling Failure RAP 11-364-110 Staples in the stapling head are not primed.
• Remedy: NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested.. Enter dC330, code 11-361, actuate the SH 1 paper sensor, Q11-361. The display changes. Y↓N→Go to Flag 1 and check Q11-361. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J308, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • SH 1 paper sensor, PL 11.20 Item 4. • 2K LCSS PWB, PL 11.26 Item 1. NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head cycles a number of times to prime the staple head. This occurs when the 2K LCSS interlocks are made. Follow the customer instruction label inside the 2K LCSS front door to remove the staple cartridge, slide out the top sheet of staples from the cartridge, to expose a fresh sheet of staples on the top of the stack. Ensure the forming plate is fully closed. Install the staple cartridge and close the door. The stapler will now cycle a few times to feed and prime the new sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples that have been fed to the staple forming part of the stapler, by opening the forming plate. The first two staples have been partially formed. Y↓N→Install a new staple cartridge, PL 26.10 Item 11and repeat the check. If the first two staples are not partially formed, install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions Install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions.

• Code: 11-364-120
• Description: Stapling Failure RAP 11-364-120 Staples in the stapling head are not primed
• Remedy: . Enter dC330, code 11-361, SH 1 paper sensor, Q11-361. Actuate Q11-361. The display changes. Y↓N→Go to Flag 1. Check Q11-361. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Sensor. • P/J7, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • SH 1 paper sensor, PL 11.116 Item 4. • 1K LCSS PWB, PL 11.124 Item 1. NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head cycles a number of times to prime the staple head. This occurs when the 1K LCSS interlocks are made. Follow the customer instruction label inside the 1K LCSS front door to remove the staple cartridge, slide out the top sheet of staples from the cartridge, to expose a fresh sheet of staples on the top of the stack. Ensure the forming plate is fully closed. Install the staple cartridge and close the door. The stapler will now cycle a few times to feed and prime the new sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples that have been fed to the staple forming part of the stapler, by opening the forming plate. The first two staples have been partially formed. Y↓N→Install a new staple cartridge, PL 26.10 Item 11 and repeat the check. If the first two staples are not partially formed, install a new stapler assembly, PL 11.116 Item 1. Perform SCP 6 Final Actions Install a new staple head unit, PL 11.116 Item 5. Perform SCP 6 Final Actions.

• Code: 11-364-130, 11-370-130
• Description: Stapling Failure RAP 11-364-130 Staples in the staple head are not primed. 11-370-130 The stapling unit is not at the home position. NOTE: The stapling head automatically pre-forms the first few staples at the front of the cartridge. It is then primed, ready for stapling.
• Remedy: . Check that staple head unit 1 is correctly installed. NOTE: The sensors Q11-360, Q11-362, Q11-363 and Q11-364 are integral to the staple head unit and although they can be checked they are not separately spared. Go to Flag 1. +5V is available at PJ459 between pins 5 and 6, also between pins 10 and 6 on staple head unit 1. Y↓N→Check the wiring between PJ459 and P/J414. The wiring is good. Y↓N→Repair the wiring. Install a new carriage PWB, PL 11.46 Item 5. Enter dC330, code 11-360 to monitor Q11-360. Stack the code 11-050 to cycle the staple head. The display changes. Y↓N→Go to Flag 4. While code 11-050 is running, check for a change in signal level at P/J423 pin 4. The signal level changes. Y↓N→Check the wiring between P/J423 pin 4 and the staple head unit. Check also for continuity on the carriage PWB between P/J411 pin 4 and P/J414 pin 9. The wiring is good. Y↓N→Repair the wiring or install a new carriage PWB, PL 11.46 Item 5. Install a new staple head 1 unit, PL 11.46 Item 4. Install a new HCSS PWB, PL 11.56 Item 5. Enter dC330, code 11-361. Actuate the SH1 paper sensor, Q11-361. The display changes. Y↓N→Go to Flag 2. Check Q11-361. Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS PWB. The wiring is good. Y↓N→Repair the wiring. Install new components as necessary: • Carriage PWB, PL 11.46 Item 5. • HCSS PWB, PL 11.56 Item 5. • Staple head 1 unit, PL 11.46 Item 4. Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS PWB. The wiring is good. Y↓N→Repair the wiring. Install new components as necessary: • Carriage PWB, PL 11.46 Item 5. • HCSS PWB, PL 11.56 Item 5. Enter dC330, code 11-364. Remove then reinstall the staple cartridge to actuate the SH1 priming sensor, Q11-364. The display changes. Y↓N→Check for a change in signal level at P/J414 pin 11 when Q11-364 is actuated. The signal level changes. Y↓N→Check the wiring between P/J414 pin 11 and the staple head unit. The wiring is good. Y↓N→Repair the wiring. Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS PWB. The wiring is good. Y↓N→Repair the wiring. Install new components as necessary: • Carriage PWB, PL 11.46 Item 5. • HCSS PWB, PL 11.56 Item 5. • Staple head 1unit, PL 11.46 Item 4. Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS PWB. The wiring is good. Y↓N→Repair the wiring. Install new components as necessary: • Carriage PWB, PL 11.46 Item 5. • HCSS PWB, PL 11.56 Item 5. Enter dC330, code 11-367. Actuate the SU1 edge registration sensor, Q11-367. The display changes. Y↓N→Go to Flag 3. Check the sensor. Refer to: • GP 11, How to Check a Sensor. • P/J405, Carriage PWB. • 11C-130 HCSS Power Distribution RAP. Install new components as necessary: • Carriage PWB, PL 11.46 Item 5. • SU1 edge registration sensor, PL 11.49 Item 6. NOTE: If Q11-364 does not detect staples in the primed position, the staple head cycles to prime the staple head. This occurs when the HCSS interlocks are made. Follow the customer instruction label inside the HCSS front door to remove the staple cartridge. Slide out the top sheet of staples from the cartridge to expose a fresh sheet of staples. Ensure the forming plate is fully closed. Install the staple cartridge and close the door. The stapler will now cycle to feed and prime the new sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples that have been fed to the staple forming part of the stapler, by opening the forming plate. The first two staples have been partially formed. Y↓N→Install a new staple cartridge, PL 26.10 Item 11 and repeat the check. If the first two staples are not partially formed, install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions Install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions.

• Code: 11-364-170, 11-370-170
• Description: Compiler Carriage Stapling Failure RAP 11-364-170 Staples in the compiler carriage staple head are not primed. 11-370-170 The compiler carriage stapling unit is not at the home position. NOTE: The stapling head automatically pre-forms a small number of staples at the front of the cartridge and is then primed, ready for stapling.
• Remedy: . Check that the staple head unit 1 is correctly installed. NOTE: The sensors Q11-360, Q11-362, Q11-363 and Q11-364 are integral to the staple head unit and although they can be checked they are not separately spared. Go to Flag 1. +5V is available at PJ459 between pins 5 and 6, also between Pins 10 and 6 on staple head unit 1. Y↓N→Check the wiring between PJ459 and P/J414. The wiring is good. Y↓N→Repair the wiring. Install a new carriage PWB, PL 11.72 Item 5. Enter dC330, code 11-360 to monitor the SH1 home sensor Q11-360, stack the code 11-050 to cycle the staple head. The display changes. Y↓N→Go to Flag 4, check for a change in signal level at P/J423 pin 4, while code 11-050 is running. The signal level changes. Y↓N→Check the wiring between P/J423 pin 4 and the staple head unit. Check also for continuity on the carriage PWB between P/J411 pin 4 and P/J414 pin 9. The wiring is good. Y↓N→Repair the wiring or install a new carriage PWB, PL 11.72 Item 5. Install a new staple head 1 unit, PL 11.72 Item 4. Install a new HCSS PWB, PL 11.92 Item 5. Enter dC330, code 11-361, actuate the SU1 paper sensor, Q11-361. The display changes. N Go to Flag 2. Check the sensor. Refer to: • GP 11, How to Check a Sensor. • P/J405, Carriage PWB. • Power Distribution RAP 11C-170. Install new components as necessary: • Carriage PWB, PL 11.72 Item 5. • SU1 paper sensor, PL 11.72 Item 8. Enter dC330, code 11-362, actuate the SH1 low staples sensor, Q11-362, by removing and installing the staple cartridge. The display changes. Y↓N→Go to Flag 1, check for a change in signal level at P/J414 pin 7 when Q11-362 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J414 pin 7 and the staple head unit. The wiring is good. Y↓N→Repair the wiring. Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS PWB. The wiring is good. Y↓N→Repair the wiring. Install new components as necessary: • Carriage PWB, PL 11.72 Item 5. • HCSS PWB, PL 11.92 Item 5. • Staple head 1 unit, PL 11.72 Item 4. Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS PWB. The wiring is good. Y↓N→Repair the wiring. Install new components as necessary: • Carriage PWB, PL 11.72 Item 5. • HCSS PWB, PL 11.92 Item 5. Enter dC330, code 11-363 actuate the SH1 cartridge sensor, Q11-363, by removing and installing the staple cartridge. The display changes. Y↓N→Check for a change in signal level at P/J414 pin 8 when Q11-363 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J414 pin 8 and the staple head unit. The wiring is good.

• Code: 11-371-171 ... 11-377-171
• Description: HVF Stapler Position and Priming RAP 11-371-171 The stapler did not move from the home position. 11-372-171 The stapler did not return to the home position. 11-373-171 The stapler did not enter the mid home position. 11-374-171 The stapler did not leave the mid home position. 11-375-171 The stapler jaw did not enter the home position. 11-376-171 The stapler jaw did not leave the home position. 11-377-171 A stapler priming failure was detected.
• Remedy: NOTE: The sensors Q11-364, Q11-363, Q11-360 and Q11-362 are integral to the staple head unit and although they can be checked they are not separately spared. and show the locations of the components. Enter dC330, code 11-053 to run the stapler unit motor, MOT 11-053 and send it to the inboard end of its travel. The motor runs. Y↓N→Go to Flag 5. Check the motor, MOT 11-053. Refer to: • GP 10 How to Check a Motor. • P/J801, HVF control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler unit motor, PL 11.140. • HVF control PWB, PL 11.157 Item 2. With the stapler unit still at the inboard end, enter dC330, code 11-360, stapler home sensor. Manually activate the stapler home sensor, Q11-360. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-360. Refer to: • GP 11 How to Check a Sensor. • P/J301, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler home sensor, PL 11.140. • HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-054 to send the stapler unit to the outboard end of the machine. Enter code 11-373, stapler unit mid home sensor. Manually activate the stapler unit mid home sensor, Q11-373. The display changes. Y↓N→Go to Flag 4. Check the sensor, Q11-373. Refer to: • GP 11 How to Check a Sensor. • P/J301, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Stapler unit mid home sensor, PL 11.140. • HVF Control PWB, PL 11.157 Item 2. Place two sheet of paper in the stapler jaws. Raise the finisher top cover., lower the paper pusher fully down and lower the top cover. Enter dC330, code 11-050 to run the staple head motor, MOT 11-050. The motor runs. Y↓N→Go to Flag 6. Check the wiring and repair as necessary. Check the stapler gate safety switch. Refer to: • GP 13 How to Check a Switch. • P/J304, HVF control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler gate safety switch, PL 11.140. • HVF control PWB, PL 11.157 Item 2. With the paper still in place, re-enter the code 11-050 to run the staple head motor, MOT 11-050. The motor runs. Y↓N→Go to Flag 2. Check the motor, MOT 11-050. Refer to: • GP 10 How to Check a Motor. • P/J801, HVF control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler head unit, PL 11.140. • HVF control PWB, PL 11.157 Item 2. If the stapler is now working satisfactorily, perform SCP 6 Final Actions. If necessary, continue with this RAP. Remove the stapled paper and raise the paper pusher fully upwards. Go to Flag 3. +5V is available at T502 between pins 1 and 4, also between pin 1 and 7 on the staple head. Y↓N→Check the wiring between P/J T502 and P/J301. The wiring is good. Y↓N→Repair the wiring. Install a new HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-364 actuate the stapler priming sensor, Q11-364, by removing and installing the staple cartridge. The display changes. Y↓N→Check for a change in signal level at P/J301 pin 9 when Q11-364 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J301 pin 9 and the staple head unit. The wiring is good. Y↓N→Repair the wiring. Install a new staple head, PL 11.140. Install a new HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-363 actuate the stapler cartridge sensor, Q11-363, by removing and installing the staple cartridge. The display changes. Y↓N→Check for a change in signal level at P/J301 pin 10 when Q11-363 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J301 pin 10 and the staple head unit. The wiring is good. Y↓N→Repair the wiring. Install a new staple head, PL 11.140. Install a new HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-360 to monitor the staple home sensor Q11-360, stack the code 11-050 to cycle the staple head. The display changes. Y↓N→Go to Flag 3, check for a change in signal level at P/J301 pin 12, while code 11-050 is running. The signal level changes. Y↓N→Check the wiring between P/J301 pin 12 and the staple head unit. The wiring is good. Y↓N→Repair the wiring. Install a new staple head, PL 11.140. Install a new HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-362, actuate the low staples sensor, Q11-362, by removing and installing the staple cartridge. The display changes. Y↓N→Go to Flag 3, check for a change in signal level at P/J301 pin 13 when Q11-362 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J301 pin 13 and the staple head unit. The wiring is good. Y↓N→Repair the wiring. Install a new staple head, PL 11.140. Install a new HVF Control PWB, PL 11.157 Item 2. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components.

• Code: 11-380-171
• Description: HVF Punch Unit Paper Edge Detect RAP 11-380-171 The punch unit failed to detect the edge of the paper.
• Remedy: Go to Flag 1. Check the wiring and repair as necessary. Check the punch paper sensor. Refer to: • GP 11 How to Check a Sensor. • P/J501 HVF control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Punch paper sensor, PL 11.153. • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-000, entry feed motor 1, to check that the motor runs. The motor runs. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check entry feed motor 1, MOT11-000. Refer to: • GP 10 How to Check a Motor. • P/J102 HVF control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Entry Feed motor, MOT11-000, PL 11.150. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-391-170
• Description: HCSS BM Flapper Failure RAP 11-391-170 The HCSS BM flapper is not at the home position.
• Remedy: NOTE: All HCSS BM interlocks must be made to supply +24V to the motors. Remove 4 screws from the BM flapper assembly, PL 11.80 Item 30. Rest the BM flapper assembly on the crease blade. Do not disconnect PJ565 or PJ587. Enter dC330, code 11-390 to check the BM flapper motor, MOT11-390. The BM flapper rotates. Y↓N→Go to Flag 2. Check MOT11-390. Refer to: • GP 10, How to Check a Motor. • P/J555, BM PWB. • 11C-170, HCSS BM Power Distribution RAP. Install new components as necessary: • BM flapper motor, PL 11.80 Item 28. • HCSS BM PWB, PL 11.92 Item 5. • BM flapper, PL 11.80 Item 23. Enter dC330, code 11-391. Actuate the flapper home sensor, Q11-391. The display changes. Y↓N→Go to Flag 1. Check Q11-391. Refer to: • GP 11 How to Check a Sensor. • P/J551, BM PWB. • 11C-170, HCSS BM Power Distribution RAP. Install new components as necessary: • Flapper home sensor, PL 11.80 Item 12. • HCSS BM PWB, PL 11.92 Item 5. Perform SCP 6 Final Actions.