• Code: 383-181-00
• Description: Unexpected Time Out in Simplex Inverted Mode RAP 383-181-00 The IOT detected an unexpected time out for a known simplex inverted sheet of paper.
• Remedy: • Enter the machine status mode and check for the active messages. Refer to OF4 Status Codes and Message RAP for the jam clearance procedure. • Check the condition of the paper in all trays. Refer to IQ1 and GP 20. • Check for obstructions in the simplex and inverted paper path. • Make sure that all covers and paper guides are closed, and latch correctly.
  If the initial actions did not correct the problem, perform the following: • Switch off the machine, then switch on the machine, GP 14. • If a fault code is then displayed, go to the appropriate RAP. • Enter dC330, code 010-045 inverter path solenoid, SOL10-045. Check the operation of the inverter gate, PL 10.12 Item 7. It should move freely without binding.

• Code: 390B
• Description: Waste Toner Full Sensor RAP Use this RAP if the message ‘waste toner bottle nearly full’ appears, when the waste toner bottle is empty. The waste toner bottle has the capacity to hold the waste toner from over 100K prints at 6% average area coverage. The waste toner sensor is an infrared transmission sensor. The sensor consists of an infrared emitter on one side of the bottle and an infrared detector on the other side of the bottle.
• Remedy: Use thick black card to manually actuate the sensor. Enter dC330 code 093-350 waste toner full sensor, Q93-350. Pass the black card between the sensor transmitter and receiver. The display changes. Y↓N→Go to Flag 1. Check Q93-350. Refer to: • GP 11 How to Check a Sensor. •. • P/J7, IOT PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new waste toner full sensor, PL 90.20 Item 2. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. The fault may be intermittent. Check that the sensor is located correctly on the support bracket and on the machine frame. Check for damaged components on the sensor, PL 90.10 Item 2.

• Code: 390C
• Description: Photoreceptor Fan RAP Use this RAP to check the photoreceptor fan. NOTE: A faulty photoreceptor fan can cause image quality problems and xerographic module failure.
• Remedy: Ensure that the machine is switched on, GP 14. Check the airflow by holding a piece of paper over the fan intake, PL 90.25 Item 7. The fan is working. Y↓N→Go to Flag 1. Check the photoreceptor fan motor. Refer to GP 10, How to Check a Motor. Check the following: • +11V to+15V is available at PJ42 pin 1 (red wire). • 0V is available at PJ42 pin 2 (black wire). • +11V to+15V is available at P/J17 (red wire). • Continuity between PJ42 and P/J17. If necessary repair the harness. Perform the following as necessary. • Install a new photoreceptor fan assembly, PL 90.25 Item 6. • 301L LVPS Checkout RAP. Ensure that the fan is installed correctly. If the fan is installed correctly air will be drawn into the air intake. Refer to the OF6 Ozone and Air Systems RAP. The fault may be intermittent. Go to Flag 1. Check the harness and the connectors, GP 7.

• Code: 391-060-00
• Description: HVPS Fault RAP 391-060-00 The HVPS fault sensor has detected a high voltage fault. The HVPS fault will occur when: • The (C) charge high voltage supply has a short or open circuit. • The (G) charge grid high voltage supply has a short or open circuit. • The (T) transfer high voltage supply has a short circuit. • The (DT) detack high voltage supply has a short circuit. • The (DB) developer bias high voltage supply has a short circuit. • The +24V supply to the HVPS has a short or open circuit. • The 24 volt supply is momentarily overloaded. The HVPS fault will deactivate within 100 milliseconds after the removal of the fault. NOTE: The following defects will NOT cause a 91-060 fault: • An open circuit or short circuit in the registration chute bias circuit (CB). • A poor contact of the registration/halo guide bias. • An open circuit in the developer bias circuit. • An open circuit in the transfer corotron circuit. • An open circuit in the detack corotron circuit.
• Remedy: If you were directed from the IQ8 Defect RAP, continue below. If the following checks do not resolve the image quality problem, return to the IQ3 Xerographic RAP. NOTE: The following are the only values that can be measured from the HVPS. • Charge scorotron grid, -425V +/- 21V (the two terminals identified as G are the same output). • Registration chute bias, -490V +/- 25V (the two terminals identified as CB are the same output). • Developer bias, -370V +20V / -50V. NOTE: The charge, transfer and detack corotron have 47k Ohms arc suppression resistors within their harnesses. NOTE: Excluding 91-060, all component control codes will time out after 3 seconds. Check that the surface mounted Fuse F1 on the IOT PWB is good. F1 is good. Y↓N→Perform the procedures that follow: • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. • 301H Short Circuit and Overload RAP. Run the xerographic module cleaning routine from the UI tools menu. Enter dC330. Select component code 091-060 HVPS fault and press save. Press start. A. The display for code 091-060 is Low. Y↓N→+24V is available at the bottom cap of Fuse F1. Y↓N→Perform the 301G +24V Distribution RAP. Install a new HVPS, PL 1.10 Item 5. Add component code 091-061 charge scorotron. Press start. The display for code 091-060 is Low. Y↓N→Go to Flag 1. Check the charge scorotron harness for open circuit or short circuit to ground, GP 7. The harness and connectors are good. Y↓N→Install a new main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Install new components as necessary: • Xerographic module, PL 90.20 Item 2. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-062 charge grid. Press start. The display for code 091-060 is Low. Y↓N→Go to Flag 1. Check the charge grid harness for open circuit or short circuit to ground, GP 7. The harness and connectors are good. Y↓N→Install a new main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Install new components as necessary: • Xerographic module, PL 90.20 Item 2. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-063 transfer corotron. Press start. The display for code 091-060 is Low. Y↓N→Go to Flag 2. Check the transfer corotron harness for short circuit to ground, GP 7. The transfer corotron harness and connectors are good. Y↓N→Install a new transfer/detack harness, PL 90.20 Item 9. Install new components as necessary: • Transfer/detack corotron, PL 90.20 Item 8. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-064 detack corotron. Press start. The display for code 091-060 is low. Y↓N→Go to Flag 2. Check the detack corotron harness for short circuit to ground, GP 7. The detack corotron harness and connectors are good. Y↓N→Install a new transfer/detack harness, PL 90.20 Item 9. Install new components as necessary: • Transfer/detack corotron, PL 90.20 Item 8. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-065 registration chute bias. Press start. The display for code 091- 060 is low. Y↓N→Install a new HVPS, PL 1.10 Item 5. Add component code 091-066 developer bias. Press start. The display for code 091-060 is low. Y↓N→The developer bias harness is shorted to ground. Confirm this diagnosis by disconnecting the developer bias harness from the HVPS and make no more than ten copies. If copies can be made without the 46-060 fault occurring, the developer bias harness is shorted to ground. Switch off the machine, GP 14. Remove the scanner module. Go to Flag 3. Check the developer bias harness for short circuit to ground, GP 7. The developer harness and connectors are good. Y↓N→Repair the harness or install a new developer bias harness, (45-55 ppm) PL 90.17 Item 6 or (65-90 ppm) PL 90.15 Item 6. Secure the harness in position with adhesive tape to prevent re-occurrence of the fault. Install a new HVPS, PL 1.10 Item 5. Make 10 copies. The 46-060 fault code occurs when making copies. Y↓N→Perform SCP 5 Final Actions. The problem may be caused by a +24V component pulling the +24V supply down below the lower limit of tolerance. Switch off, then switch on the machine, GP 14. Monitor the +24V interlocked supply at PJ27 pin 1 while copies are being made. The voltage drops below +23.28V. Y↓N→Perform SCP 5 Final Actions. Perform the 301H Short Circuit and Overload RAP, check the +24V circuits to find the component causing the voltage drop. Repair the fault or install a new component as necessary.

• Code: 391-365-00
• Description: Humidity Sensor Failure RAP 391-365-00 Average humidity reading is out of limits. Also use this RAP if the humidity sensor is suspected of working incorrectly. A faulty relative humidity sensor can cause image quality problems.
• Remedy: Enter dC140 code 091-601, humidity sensor, Q91-601. Press start. Observe the displayed state of Q91-601.. Open the bypass tray and left door assembly, PL 70.30 Item 1. Gently blow on the humidity sensor PWB. Observe again the displayed state of Q91-601. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 3 on the IOT PWB. +5V is present. Y↓N→Go to: • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 1. Check for +5V at P/J46 pin 1. +5V is present. Y↓N→Check the wiring between P/J7 on the IOT PWB and P/J46, GP 7. Repair the wiring as necessary. Install a new humidity sensor/ambient temperature sensor, PL 90.20 Item 4. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. If possible, check the humidity of the external environment using a hygrometer. Compare with a reading from sensor Q91-601. Refer to the NOTE above Table 1. If a hygrometer is not available refer to Table 1 for the approximate expected humidity value. Compare the expected values with Q91-601. If the value of Q91-601 is very different from the expected reading install a new humidity sensor/ambient temperature sensor, PL 90.20 Item 4. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair as necessary. • Make sure that the P/Js are correctly and securely connected.

• Code: 391-375-00
• Description: Ambient Temperature Sensor Failure RAP 391-375-00 The average ambient temperature is out of limits.
• Remedy: Enter dC330 code 042-602, ambient temperature sensor, Q42-602. Press start. Observe the displayed state of Q42-602.. Open the bypass tray and left door assembly, PL 70.30 Item 1, gently blow on the temperature sensor PWB. Observe again the displayed state of Q42-602. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 3 on the IOT PWB. +5V is present. Y↓N→Go to: • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 1. Disconnect P/J46. Check for +5V at P/J46, pin 1. +5V is present. Y↓N→Check the wiring between P/J7 on the IOT PWB and P/J46. Repair the wiring as necessary. Install a new humidity sensor/ambient temperature sensor, PL 90.20 Item 4. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. The ambient temperature sensor is working correctly. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair as necessary. • Make sure that the P/Js are correctly and securely connected, GP 11.

• Code: 392-399-00
• Description: Incompatible Xerographic Module RAP 392-399-00 The xerographic module CRUM failed the authorization check. The authorization check is performed to ensure that the xerographic module installed in the system is compatible with the current machine configuration and the customer service plan.
• Remedy: • Check that the xerographic module matches the customer service plan. • Install a new xerographic module, PL 90.20 Item 2 that matches the machine configuration and the customer service plan. How to Check the Service Plan To check the chosen service plan: 1. Enter Customer Administration Tools, GP 24. 2. Select Service Settings. 3. Scroll down then select Service Plan. 4. The current service plan is displayed. Refer to Table 1 for details. NOTE: All new machines are configured to metered. A customer with an unmetered plan should only have new sold xerographic module.
  Sold Xerox service agreement does not include the cost of the xerographic module. Meter Xerox service agreement does include the cost of the xerographic module. Aftermarket System will accept non-Xerox and OEM supplied xerographic module with no CRUM.
  NOTE: There is no communication with the CRUM when the system is configured to aftermarket (3rd party). To Change the Service Plan Type 1. Contact the market region technical specialist for a service plan authorisation number. 2. Select the Service Plan Authorisation Number entry field on the UI screen. Enter the authorization number. 3. Select Change Service Plan. 4. Select Close. 5. Exit Customer Administration Tools, GP 24. 6. Check that the service plan is correct. OpCo ID (Market Region) Validation Criteria The xerographic module will be sold in the following market regions. • USSG-N - North american solutions group. • USSG-S - North american solutions group. • ESG - European solutions group. • DMO-E - Developing markets east. • DMO-W - Developing markets west. For each market region the system will support the xerographic modules configured as indicated by ‘Yes’ in Table 2. e.g. a xerographic module configured as USSG-S will function in the following machine / market regions: USSG-N, USSG-S and DMO-W. Xerographic modules configured to ‘world wide’ are for all markets. The system will not accept a xerographic module that does not match the OpCo ID (market region) of the system. If there is a mismatch between the system configuration and the OpCo ID then an incompatible xerographic module message will be displayed on the GUI.

• Code: 393-310-00, 393-390-00
• Description: Low Toner Sensor Failure RAP 393-310-00 The toner cartridge motor continues to dispense toner for a period greater than 12 seconds after the low toner sensor detects that the toner dispense module is full. 393-390-00 The low toner sensor detects that the toner level is low for a period greater than 70 seconds after toner cartridge motor start.
• Remedy: NOTE: The door interlock switch must be cheated when checking +24V components. NOTE: The toner cartridge motor will time out after 5 seconds. Cheat the door interlock switch. Enter dC330 code 093-045 toner cartridge motor, MOT93-045. Press start. Observe the toner cartridge. The toner cartridge rotates. Y↓N→The motor runs. Y↓N→Go to Flag 1. Check MOT93-045. Refer to: • GP 10 How to Check a Motor. •. • P/J6, IOT PWB. • 301G +24V Distribution RAP • 301B 0V Distribution RAP. Install new components as necessary: • Toner dispense module, (45-55 ppm) PL 90.17 Item 1 or (65-90 ppm) PL 90.15 Item 1. • Developer module, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Check the toner dispense drive gears and. If necessary install a new toner dispense module, (45-55 ppm) PL 90.17 Item 1 or (65-90 ppm) PL 90.15 Item 1. Perform the following: 1. Remove the developer module. 2. Remove the toner cartridge motor MOT93-045 (2 screws). 3. Remove the lid of the toner hopper using a small flat bladed screwdriver. 4. Remove the toner from the hopper and clean all toner from the face of the low toner sensor Q93-310 using a toner vacuum and a brush. 5. Re-assemble and install the developer assembly. 6. Keep the front door open to prevent the toner cartridge motor from being energised. 7. Switch on the machine, GP 14. The voltage at PJ93 pin 7 is 0V. Y↓N→Go to Flag 2. Check Q93-310. Refer to: • GP 11 How to check a sensor •, P/J6, IOT PWB • 301B 0V Distribution RAP • 301E +5V Distribution RAP Install new components as necessary: • Low toner sensor, (45-55 ppm) PL 90.17 Item 5 or (65-90 ppm) PL 90.15 Item 5 • Developer module, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2 If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. The voltage at P/J6 pin 7 is 0V. Y↓N→Go to Flag 2, Check the wiring and connectors, Refer to. Cheat the front door interlock switch. The toner cartridge will now rotate as toner is dispensed into the toner hopper. The voltage at PJ93 pin 7 is changes to +3.3V and the toner cartridge stops rotating. Y↓N→Go to Flag 2. Check Q93-310. Refer to: • GP 11 How to check a sensor •, P/J6, IOT PWB • 301B 0V Distribution RAP • 301E +5V Distribution RAP Install new components as necessary: • Low toner sensor, (45-55 ppm) PL 90.17 Item 5 or (65-90 ppm) PL 90.15 Item 5 • Developer module, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2 If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. The fault may be intermittent, due to toner bridging inside the toner cartridge. Install a new toner cartridge, (45-55 ppm) PL 90.17 Item 4 or (65-90 ppm) PL 90.15 Item 4. Check the image quality then perform SCP 5 Final Actions.