Description: Fine gray lines on blank labels at angles.
Causes: Wrinkled ribbon.
Code: 18
Display:
Description: Wrinkled ribbon
Causes: Ribbon fed through machine incorrectly. Ribbon supply spindle tension needs adjusting. Incorrect burn temperature. Incorrect printhead pressure or balance. Media not feeding properly; walking from side to side. Strip plate needs adjusting. Printhead needs realigning with platen roller. Ribbon take-up spindle tension needs adjusting. Three-point mount for ribbon supply spindle needs adjusting. Ribbon supply core slipping; spindle blades need adjusting.
Code: 19
Display:
Description: Light printing or no printing on left or right side of label.
Causes: Printhead needs balancing.
Code: 20
Display:
Description: Misregistration or skipped labels.
Causes: Improper sensor type selected. Misadjusted media sensors. Improper spindle tensions. Improper ZPL format.
Code: 21
Display:
Description: Misregistration and misprint of one to three labels. Vertical drift in top-of-form registration.
Causes: Media was pulled when motor was not moving. Printer in Rewind or Peel-Off Mode turned on without media or liner around rewind spindle. Misadjusted media sensor. Tolerances of the mechanical parts and printer modes create ±1 mm vertical drift
Code: 22
Display:
Description: Label jam in rear area of printhead.
Causes: Upper media plate (snap plate) needs cleaning.
Code: 23
Display:
Description: Printed label feeds out and then backfeeds, immediately resting under the printhead.
Causes: Printer set for Cutter Mode with no cutter installed.
Code: 24
Display:
Description: Changes in parameter settings did not take effect.
Causes: Parameters set incorrectly. If problem persists, there may be a problem on the main logic board.