• Code: 2E36
• Display: Roll printing is selected. Press Load/Eject and load a roll.
• Description: Paper mismatch (roll paper) (lower) No roll paper was fed when internal printing with the specified roll paper (lower) was started.
• Remedy: Load roll paper.

• Code: 2E37
• Display: Roll printing is selected. Roll 1 (Upper) is selected. Press Load/Eject and load a roll.
• Description: Paper mismatch (roll paper) (Upper) No roll paper has been fed when a job with roll paper specification is received. Paper mismatch (roll paper) No roll paper was fed when the job specified with upper roll paper was received.
• Remedy: Load roll paper. 1. Select "load a roll" and follow instruction on the panel. 2. Select "stop printing," or stop printing by pressing stop button. 3. Release the release lever and load the paper. (This step 3 is only for 800/ 8000/9000 series.)

• Code: 2E38
• Display: Roll 2 (Lower) is selected. Press Load/Eject and load a roll.
• Description: Paper mismatch (roll paper)(Lower) No roll paper has been fed when a job with lower roll paper specification is received.
• Remedy: Load roll paper.

• Code: 2E39
• Display: The Roll 2 (Lower) is empty. Lift the release lever and replace the roll.
• Description: No roll paper available (trailing edge of roll paper detected) -Detected that cut sheet sized paper has been fed at the roll paper feeding slot. -The trailing edge of paper was detected by the Paper detection sensor/ Media sensor sensor during operation in which roll paper was used. -The spool stopped rotating during paper loading or printing (XX: Upper roll paper/ Lower roll paper)
• Remedy: 1. Replace the roll paper -Check paper sensor R (I/O mode). 2. Is the paper fed successfully (under a negative load or any other influence)?

• Code: 2E3A
• Display: Roll1 jammed. Manually rewind the roll all the way and press OK.
• Description: During upper roll paper feeding operation, the paper was fed with the roll feed sensor detecting the paper, but the paper detection sensor/ media sensor sensor could not detect the paper and the operation timed out.
• Remedy: Manually rewind the paper and reload.

• Code: 2E3B
• Display: Roll 2 (Lwr) jammed. Manually rewind the roll all the way and press OK.
• Description: During lower roll paper feeding operation, the paper was fed with the roll feed sensor detecting the paper, but the paper detection sensor/ media sensor sensor could not detect the paper and the operation timed out.
• Remedy: Manually rewind the paper and reload.

• Code: 2E3C
• Display: Paper jam. Lift the release lever.
• Description: During operations with cut sheet, the state of the paper detection sensor/ media sensor sensor has become invalid.
• Remedy: Reload the paper.

• Code: 2E3D
• Display: Roll 1 (upper) jam Lift the release lever.
• Description: During operations with upper roll paper, the paper was fed with the roll paper detection sensor and the roll feeding sensor detecting the paper, but the state of the paper detection sensor/ media sensor sensor became invalid.
• Remedy: Reload the paper.