Description: The transfer unit is missing or a motor error has occurred.
Remedy: 1. Verify that the ITB is installed correctly. Remove the ITB and manually test the alienation mechanism. 2. The position of the alienation mechanism in the ITB is monitored by the primary transfer roller disengagement sensor (SR17), which is located in the rear of the black cartridge slot. Perform the manual sensor test while the ITB is removed, and observe the state of sensor “I”. The normal state is “0”. When you insert a piece of paper into the sensor, the state should change to “1.” 3. Open the right door and defeat the interlock. Perform the ITB Contact/ Alienation test in the Component Test menu. Observe the alienationdrive hub, which is above the cyan cartridge. 4. If the sensor (SR17) fails, order the rear pre-exposure assembly and replace the faulty sensor with the new sensor from the assembly. 5. If the alienation drive hub does not rotate, the problem could be the fuser motor or the fuser-drive assembly.
Code: 59.XY
Display: 59.XY ERROR
Description: A temporary printing error occurred.
Remedy: Turn the product off and then on.
Code: 60.02
Display: 60.02 Tray 2 lifting error
Description: The Tray 2 lifter motor experienced an error.
Remedy: 1. Check the Tray-2 paper-surface sensor in the Manual Sensor Test 2 menu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.
Code: 60.03
Display: 60.03 Tray 3 lifting error
Description: The Tray 3 lifter motor experienced an error
Remedy: 1. Check the Tray-3 paper-surface sensor in the Manual Sensor Test 2 menu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.
Code: 68.X
Display: 68.X Storage error settings changed To continue, touch OK.
Description: At least one of the settings saved in the nonvolatile storage device is invalid and was reset to its factory default. Printing can continue, but there may be some unexpected behavior because an error occurred in permanent storage.
• 68.0: The onboard NVRAM failed.
• 68.1: The removable disk (flash or hard) failed.?
Remedy: Touch OK to clear the message.
Code: 69.X
Display: 69.X Error
Description: A duplex error occurred.
Remedy: Turn the product off and then on. This problem affects printing, but some scan functions might still be available. Touch Hide to remove this message and use other features.
Code: 79.XXXX
Display: 79.XXXX - ERROR
Description: A critical hardware error occurred.
Remedy: Turn the product off and then on.
Code: 8X.YYYY
Display: 8X.YYYY EIO ERROR
Description: The EIO accessory card encountered a critical error, as specified by YYYY.
Remedy: Try the following actions to clear the message: 1. Turn the product off and then on. 2. Turn the product off, reseat the EIO accessory, and then turn the product on. 3. Replace the EIO accessory.