• Code: 59.0X.60
• Display: 59.0X.60 Error
• Description: The product experienced a drum motor rotation error. • X= 5: Black • X = 6: Cyan • X = 7: Magenta • X = 8: Yellow
• Remedy: Each cartridge slot has a drum motor. Use the disable cartridge check and run the drum motor component test with the print cartridge removed. If the test passes, replace the print cartridge. If the test fails, replace the drum motor. If the product has been serviced, check the connector at the drum motor assembly and the DC controller. See the circuit diagram for details.

• Code: 60.00.0Y
• Display: 60.00.0Y Tray <Y> lifting error
• Description: The indicated tray has not lifted into the paper feed position.
• Remedy: • Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. • With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. • Use the manual sensor test to make sure that the paper surface sensor for the tray is working• If not, replace the paper pickup assembly. • If the product has been serviced, check the connections for the motor and the sensor• See the circuit diagram for details.

• Code: 62.00.00
• Display: 62.00.00 No system
• Description: The product experienced an internal system failure.
• Remedy: Turn the product off, then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.

• Code: 65.80.A1
• Display: 65.80.A1 Output accessory disconnected
• Description: The product displays this message when the stapler/stacker connection has been interrupted with no media in the accessory.
• Remedy: 1. Turn the product off. 2. Make sure that the stapler/stacker is clear of all packing material and other obstructions. 3. Check the stapler/stacker connection and make sure that it is properly connected. 4. Turn the product on.

• Code: 66.80.YY
• Display: 66.80.YY <Output device> failure
• Description: The stapler/stacker controller on the product has detected a failure. • YY = 01: Y-align failure • YY = 02: Jogger failure • YY = 03: Stapler failure • YY = 21: Lift up failure • YY = 22: Lift down failure • YY = 23: Left sensor failure • YY = 33: Output roller failure
• Remedy: 1. Turn the product off. 2. Disconnect and then reconnect the stapler/stacker. 3. Turn the product on. 4. If the error persists, replace the stapler/stacker.

• Code: 69.11.YY
• Display: 69.11.YY Error
• Description: This message displays to indicate an error during a duplex (2-sided printing) operation.
• Remedy: Turn the product off and then on.

• Code: 70.00.00
• Display: 70.00.00 Error
• Description: The product experienced a DC controller failure.
• Remedy: Turn the product off, then on. If the error persists, replace the DC controller.

• Code: 79.XX.YY
• Display: 79.XX.YY Error
• Description: This error can be caused by corrupted print jobs, software application issues, non-product-specific printer drivers, poor-quality USB or network cables, bad network connections, incorrect configurations, invalid firmware operations, or unsupported accessories.
• Remedy: 1. Turn the product off, then on 2. If the error persists, check the following items: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file that you are printing. • A firmware upgrade might help resolve the error.