• Code: 99.00.14
• Display: 99.00.14 Upgrade not performed the file is invalid
• Description: A remote firmware upgrade (RFU) failed. The file is invalid.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model. Attempt the upgrade again.

• Code: 99.09.60
• Display: 99.09.60 Unsupported disk
• Description: This message is a preboot menu error. The hard disk currently installed is not recognized or supported by the product.
• Remedy: Install the correct hard disk for this product.

• Code: 99.09.61
• Display: 99.09.61 Unsupported disk
• Description: This message is a preboot menu error. The hard disk is installed in a product configured for an encrypted hard disk.
• Remedy: Open the preboot menu, and then select the Lock Disk item to lock the disk.

• Code: 99.09.62
• Display: 99.09.62 Unknown disk
• Description: This message is a preboot menu error. The installed disk was previously locked in another product.
• Remedy: Install a new disk or use the preboot menu to unlock this disk. If the disk is to be reused in a different product, execute the Clean Disk procedure from the preboot menu, and then reload the firmware and lock the disk.

• Code: 99.09.63
• Display: 99.09.63 Incorrect disk
• Description: A new or blank disk has been installed in a product which previously had an encrypted disk.
• Remedy: Follow the procedure to load firmware on a new hard disk, and then lock it to this product.

• Code: 99.09.64
• Display: 99.09.64 Disk malfunction
• Description: The product experienced a fatal hard disk failure.
• Remedy: Replace the hard disk drive.

• Code: 99.09.65
• Display: 99.09.65 Disk data error
• Description: The product experienced disk data corruption.
• Remedy: Execute the Clean Disk procedure from the preboot menu, and then attempt the firmware upgrade again.

• Code: 99.09.66
• Display: 99.09.66 No disk installed
• Description: A disk drive is not installed in the product.
• Remedy: Install a compatible hard disk drive.