• Code: 13.02.00
• Display: 13.02.00 JAM IN RIGHT DOOR
• Description: The product fed a sheet of paper from one of the trays and it reached the TOP sensor, but stayed there too long.
• Remedy: This jam is commonly caused by multiple sheets being fed into the paper path at one time. Printing glossy media in a humid environment can cause this jam.

• Code: 13.04.00
• Display: 13.04.00 JAM IN RIGHT DOOR
• Description: The product fed a sheet of paper from one of the trays, and it made it to the PF media feed sensor, but the paper stayed there too long.
• Remedy: This jam is commonly caused by multiple sheets being fed into the paper path at one time. Printing glossy media in a humid environment can cause this jam.

• Code: 13.05.00
• Display: 13.05.00 FUSER AREA JAM
• Description: The product fed a sheet of paper from one of the trays, and it made it to the TOP Sensor, but did not reach the fuser delivery sensor in time.
• Remedy: 1. Check the paper path for damage. This is a delay jam. Although the paper stopped at or in the fuser, the root cause is more likely a paper feed/pick-up issue. 2. Check the fuser for damage to the pressure-roll cover.

• Code: 13.06.00
• Display: 13.06.00 FUSER AREA JAM
• Description: The product fed a sheet of paper from one of the trays and it made it past the TOP sensor and to the fuser delivery sensor in time, but it stayed in the fuser too long.
• Remedy: 1. Check for the presence of paper in the fuser. 2. Curled sheets in the output bin might cause jams to occur, which is especially true if using light media (less than 75 g/ m2). 3. Check the fuser for damage to the pressure roll cover.

• Code: 13.12.00
• Display: 13.12.00 JAM IN RIGHT DOOR
• Description: The product fed a sheet of paper from one of the trays, and it made it to the fuser delivery sensor in time, but did not make it to the duplex re-pickup sensor in time (HP Color LaserJet CP3525dn printer and HP Color LaserJet CP3525x printer only).
• Remedy: 1. Make sure the loaded paper is not skewed. 2. Check the media weight to make sure it is within specification. If it is not, the customer must manually duplex.

• Code: 13.13.00
• Display: 13.13.00 JAM IN RIGHT DOOR
• Description: The product fed a sheet of paper from one of the trays, and it made it to the duplex repickup sensor in time, but it did not make it to the TOP sensor in time when printing the second side of a duplex print job (HP Color LaserJet CP3525dn printer and HP Color LaserJet CP3525x printer only).
• Remedy: Check the media weight to make sure it is within specification. If it is not, the customer must manually duplex.

• Code: 13.1C.00
• Display: 13.1C.00 FUSER WRAP JAM
• Description: During printing, the fuser delivery sensor detected paper wrapping around the fuser film.
• Remedy: Inspect the fuser for damage.

• Code: 13.20.00
• Display: 13.20.00 JAM IN RIGHT DOOR
• Description: During a checking-printer cycle, the product detected the presence of paper at the PF media-feed sensor, TOP sensor, loop sensor 1, fuser delivery sensor, and duplex re-pickup sensor.
• Remedy: 1. Open the right door and check for the presence of paper. Remove any that is present. 2. Check the TOP sensor, loop sensor 1, fuser delivery sensor, and duplex repickup sensor for proper operation. 3. If the paper feeder (Tray 3) is connected, open the lower-right door and check for the presence of paper. Remove any that is present . 4. Check the PF media feed sensor for proper operation.