• Code: 01.1:10
• Description: Equal to 1 long beep during startup sequence. Communication with Main PCA (MPCA) failed. WiFi module, Trailing Cable, Bundle PCA FFC cable, cables kit
• Remedy: Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it’s only logged into the Error History and is equivalent to 1 long beep during printer startup. It happens when the MPCA communication fails. 2. To troubleshoot this error, see The Front Panel is blank (the printer does not start). 3. If a service engineer visit should be arranged to replace the Main PCA, take into account the model of the printer (the Main PCA is different for Pro and Basic models).
  Onsite troubleshooting and solution (service engineer) 1. Remove covers and check that all the cables in the MPCA are correctly connected, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check if the error message has disappeared. Important note: If any cable is damaged replace the cable: • Cables Sk • CQ890-67021 2. Replace Main PCA (MPCA), see Main PCA). • Main PCA Basic: CQ891-67003 • Main PCA Pro: CQ890-67023 NOTE: We recommend updating the printerfs firmware after this procedure. See Update the firmware. NOTE: If printer was connected to the Internet before repair, we recommend performing Web Services Setup. See the user's guide.

• Code: 01.1:19
• Description: Incorrect Main PCA installed
• Remedy: 1. This system error happens if a Main PCA Basic is assembled in a Pro printer. To solve the issue, install the correct Main PCA Pro in the printer. • Main PCA Basic: CQ891-67003 • Main PCA Pro: CQ890-67023 See Main PCA for the installation instructions.

• Code: 01.3:10
• Description: Bundle board communication failure. Bundle FFC, Main PCA
• Remedy: Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Bundle PCA and follow steps below on Onsite Troubleshooting: • Bundle Board • CQ890-67022 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.
  Onsite troubleshooting and solution (service engineer) 1. Remove covers and check that all the cables in the Bundle PCA and associated parts are correctly connected, and that none of them is damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If any cable is damaged then order a Cable Service Kit: • Cables Sk • CQ890-67021 2. Replace the Bundle PCA, see Bundle Board. • Bundle Board • CQ890-67022 3. Replace the Bundle FFC cable, see Bundle Board FFC cable. 4. Replace the Main PCA (MPCA See Main PCA) • Main PCA Basic: CQ891-67003 • Main PCA Pro: CQ890-67023

• Code: 02:10
• Description: Carriage PCA communication failure. Trailing Cables, Printhead, Encoder Strip
• Remedy: 1. Remove covers and check that the Trailing cables are connected from the Main PCA or from the Carriage PCA. If any cable is disconnected then reconnect it, and power on the printer again to check whether the error message has disappeared. 2. Go to Support Menu, see Entering the Extended Support Menu for service engineers and perform 2.1 Carriage Servo, see 2.1 Carriage servo to check that the error has disappeared. 3. Replace the Encoder Strip, see Encoder Strip and run the Carriage Servo diagnostics to see if the error has disappeared. 4. Replace the Carriage, see Carriage and Belt. • Carriage assembly w/belt (24) • CQ890-67002 • Carriage assembly w/belt (36) • CQ893-67011 5. No calibrations needed, but the PMK 1 should be reset, see 3.4 PMK1. 6. Replace the Main PCA, see Main PCA. • Main PCA Basic: CQ891-67003 • Main PCA Pro: CQ890-67023

• Code: 03.1:10
• Description: Real Time Clock (RTC) Battery ran down.
• Remedy: Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 2. Go to the Diagnostics Menu and select RTC Battery Status to check whether the RTC Battery has actually expired, see 2.11 RTC battery status. 3. If yes, the call agent should arrange a service engineer visit to replace the RTC battery by replacing the Main PCA, see Main PCA. • Main PCA Basic: CQ891-67003 • Main PCA Pro: CQ890-67023
  Onsite troubleshooting and solution (service engineer) 1. Replace the Main PCA, see Main PCA. 2. Switch on the printer and go to Extended Support Menu. Select RTC Battery Expired option from the Reset Menu in order to reset the RTC battery expired flag. 3. Go back and select Set Date and Time from the Service Menu. Set the correct date and time.

• Code: 08:10
• Description: Equals to 3 beeps during start up sequence. Front Panel does not respond
• Remedy: Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to the 3 beeps during printer startup. 2. It happens when there is no communication between the Front Panel and the Main PCA, see The Front Panel is blank (the printer does not start).

• Code: 21.1:10
• Description: Prime Pump does not work. Bundle PCA
• Remedy: Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should ask the customer to go to the Support Menu, by pressing the power key continuously for 15 seconds. 3. Go to Diagnostics menu and perform the 2.8 Pump diagnostic procedure, see 2.8 Pump. 4. The call agent should arrange a service engineer visit to change the Pump, and to follow the Onsite troubleshooting below. • Prime pump • CQ890-67030 5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.
  Onsite troubleshooting and solution (service engineer) 1. Go to the Support Menu (see Entering the support menus) and perform the diagnostic procedure 2.8 Pump, see 2.8 Pump. 2. Remove the covers and check that the cable of the Prime Pump is connected to the Pump and Bundle PCA and it is not damaged. Important note: If the cable is not connected then reconnect it, and power on the printer again to check whether the error has disappeared. Important note: If the cable is damaged then order a Cable Service Kit: • Cables Sk • CQ890-67021 3. Check also that the tubes are well connected and not damaged. You can run the Pump diagnostic again to check for damaged tubes. 4. Replace the Pump motor, see Prime Pump. • Prime pump • CQ890-67030 5. Replace Bundle PCA, see Bundle Board. • CQ890-67022

• Code: 21:10
• Description: Service Station does not work properly or communication lost. Bundle PCA
• Remedy: Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Service Station, and follow the Onsite troubleshooting below: • Service station assy • CQ890-67045 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.
  Onsite troubleshooting and solution (service engineer) 1. Remove covers and check that the cables from the Service Station to the Bundle PCA are correctly connected and not damaged. Important note: If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared. If any cable is damaged then order a Cable Service Kit. • Cables Sk • CQ890-67021 2. Make sure that the Service Station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the Service Station. 3. Go to Support Menu, see Entering the support menus and run 2.12 Service Station, see 2.12 Service Station to check whether the system error has disappeared. 4. Replace the Service Station, see Service Station. • Service station assy • CQ890-67045 5. Replace the Bundle Board, see Bundle Board. • Bundle board • CQ890-67022