• Code: 0027-0065
• Description: 27.00. Printhead
• Causes: "Out of cap with Filled PHA Change"
• Remedy:

• Code: 0027-0066
• Description: 27.00. Printhead
• Causes: "Out of cap with Empty PHA Change"
• Remedy:

• Code: 0027-0067
• Description: 27.00. Printhead
• Causes: "Fake PHA Change"
• Remedy:

• Code: 0041-0017
• Description: Unable to move Paper Servo or no feedback received.
• Causes: Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
• Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Paper Servo diagnostic, see 4.4 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: 0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor. Paper Motor. - 0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. - 0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201.5. The call agent should arrange a service engineer visit to replace the right part depending on the system error. Onsite troubleshooting and solution (service engineer)1. Remove covers and check that all the cables are well connected to the Main PCA, specially the paper motor cable, and none of them are damaged. If any of the cables is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check that there are no debris, media or foreign objects preventing drive shaft movement.IMPORTANT:If any cable is damaged then order a Cable Service Kit:Sk2. Run Paper Servo diagnostic, see 4.4 Paper servo. After running the diagnostic check for the following system errors: After running the diagnostic the printer will show one of these system errors: 0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor. 0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. 0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201.3. If the 0041-0017 error continues then the Paper/Feed motor should be replaced. See Paper Motor. Motor4. Replace the Main PCA, see Main PCA.

• Code: 0042-0117
• Description: Unable to move Carriage Servo or no feedback received.
• Causes: Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip
• Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. 4. The call agent should arrange a service engineer visit to change the carriage motor.Onsite troubleshooting and solution (service engineer)1. Check that the Carriage Motor belt is not broken or out of place, and the pulley on the SVS side turns freely and horizontal.2. If the belt and pulley are OK, then the Carriage Motor should be replaced, see Carriage Motor. Carriage Motor3. If the belt was damaged, it should be changed. Order the belt service kit, see Carriage Belt. Belt (36)

• Code: 0043-0017
• Description: Unable to move Pick Servo or no feedback received.
• Causes:
• Remedy: Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit), specially the pick motor cable, and none of them are damaged. If any cable is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check right hand gear train for blockage or damage.IMPORTANT:If any cable is damaged, then order a Cable Service Kit: Cables Sk2. Replace the Pick motor.

• Code: 0043-0059
• Description: 43.00. Pick motor
• Causes: 59. MOTOR_SERVO_SHUTDOWN
• Remedy:

• Code: 0045-0017
• Description: Unable to move Rewind Servo or no feedback received.
• Causes: Main PCA
• Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for damage. Finally, boot the unit without the spindle.3. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below: Left Roll Support4. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that the cables of the rewinder module are correctly connected to the Main PCA, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Left Roll Support. See Left Roll Support. Left Roll Support3. Replace the Main PCA, see Main PCA. Main PCA.