• Code: 63:01
• Description: Cannot retrieve IP addess
• Remedy: 1. Connect to another network. 2. Modify the IPv4 configuration.

• Code: 63:YZ
• Description: Input/Output problem through the network interface of the Formatter
• Remedy: 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the Network cable is correctly connected to the Formatter. 3. Check that the product has the latest firmware version. If not, update the firmware to the latest version. 4. Replace the Formatter. See Formatter.

• Code: 64.1:YZ
• Description: The External Hard Disk accessory does not seem to be connected
• Remedy: 1. Switch the power off from the back of the product. Connect the External Hard Disk accessory, check that the USB cable is properly connected and power on the product. If the External Hard Disk accessory is not available (has been lost or broken), proceed with step 2. 2. If the problem persists, power off from the back of the product. Power on the product again while pressing the keys Menu, OK and Cancel keys simultaneously until the Touch Control Panel asks gproduct configured to use External Hard Disk. Do you want to revert the product to Internal Hard Disk?h. Confirm by pressing OK (twice). Remove the External Hard Disk accessory (if connected). The product will restart. 3. After the product reaches the Ready state, try connecting any other USB device (known to work properly) to the product port where the External Hard Disk accessory should be connected. • If a message appears on the Touch Control Panel reacting to the USB device just connected (such as gPlease remove USB deviceh or gPress on this menu option...h), press Cancel and remove the USB Device. This means that the External Hard Disk accessory is faulty and should be replaced. See Formatter. • If nothing appears on the Touch Control Panel reacting to the USB device just connected, the Formatter is faulty and should be replaced. See Formatter.

• Code: 64:YZ
• Description: Input/Output problem through the USB Port
• Remedy: 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the USB cable is correctly connected to the product. 3. Check that the product has the latest firmware version. If not, update the firmware to the latest version. 4. Replace the Formatter. See Formatter.

• Code: 65:YZ
• Description: Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error
• Remedy: 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the unknown port cable is correctly connected to the product. 3. Check that the product has the latest firmware version. If not, update the firmware to the latest version. 4. Replace the Formatter. See Formatter. 5. Replace the Engine PCA. See EE Box.

• Code: 68:YZ
• Description: Loss of engine counters tracking
• Remedy: The product will continue to function correctly, but the life counters will not continue counting until you restart the product.

• Code: 71:03
• Description: Out of memory
• Remedy: Restart the product.

• Code: 71:04
• Description: Out of memory. The total memory available in the product depends on its configuration. It is reported as HPGL/ 2 memory or PS/PDF memory. If the amount of memory that the product needs to process the file is more than the amount available, the product will display this system warning. The amount of memory required for processing the file is known as the edisplay list memoryf: • The display list memory should not be confused with the file size of the print job. The size of the display list memory depends on several variables such as the resolution, file size and file content. • The display list memory is not visible to the user, but can be consulted by engineers to troubleshoot out-of-memory issues. See Appendix D: How to check the display list memory for an HP-GL/2 job • There have been a few cases in which a print job with a relatively small file size has triggered an out-of-memory message. Such print jobs typically have a large number of objects in them or have complex objects such as raster images with gradients or objects with multiple layers.
• Remedy: 1. Upgrade the firmware to the latest version available. 2. Decrease the print resolution to 300 dpi. NOTE: If the customer does not accept the print quality after reducing the resolution or using Econofast print mode, proceed to the workaround in step 3. • The resolution required by the product to process the file is set by the print mode selected (Best, Normal, Fast). There is a setting available that enables you to decrease the resolution for each print mode to 300 dpi. If this setting is used, the rendering resolution will be reduced, but the output (printing) resolution will remain the default of the selected print mode. There could be an impact on Image Quality because of the reduction in the rendering resolution; this will be especially noticeable in circles and lines with very low inclination. 3. Use the ‘Econofast’ print mode. The rendering resolution will be set by default to 300 dpi. In the Paper/Quality tab of the product properties window, select Custom options and press the Settings button. In the Custom Print Quality Options window, check the Economode box. NOTE: If the Out of Memory message still persists, proceed to the next workaround. 4. Out of Memory issues can always be solved if the processing of the job can be performed before reaching the product. This can be done by selecting ‘Send Job as Bitmap’. The main processing of the print job will then be performed by the computer. This form of printing is recommended when the print job contains raster images, and mixed plots with raster images and lines, because the process of turning a print job made of raster images to vector images leads to a significant increase in the display list memory.