• Code: 13.A5.D5
• Display: 13.A5.D5 Jam in tray 5
• Description: No pick jam. This jam occurs when the paper does not reach the Tray 5 feed sensor in the designated amount of time. Depending on the input device configuration this could be the second 500 sheet paper feeder, the 1x500 sheet paper deck or 3x500 paper deck, the right or left tray of the HCI, or the HCI exit media feed sensor. (SR81-PD3x500, PS3305-HCI, SR1 -1x500PD, PS3302-HCI, PS3301-HCI).
• Remedy: 1. Open Tray 5, remove any jammed paper, and then close Tray 5. 2. Inspect the connectors at the feed sensor and controller PCA for Tray 5. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor and HCI exit media feed sensor (PS3301). If the Tray 5 feed sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly. If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed assembly. 5. Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Components tests to activate the Tray 5 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 5 pickup motor.

• Code: 13.A5.D6
• Display: 13.A5.D6 Jam in lower right door
• Description: This jam occurs when the leading edge has passed the tray 6 feed sensor (SR91) but does not reach the tray 5 feed sensor (SR81) in the designated amount of time.
• Remedy: 3x500 paper deck installed. 1. Open the lower right door, remove any jammed paper, and then close the lower right door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor.

• Code: 13.A5.FF
• Display: 13.A5.FF Jam in tray 5
• Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Depending on the input device configuration this jam could be at the 1x500 sheet paper feeder, the top tray of the 1x500 sheet paper deck or 3x500 paper deck, the right tray of the HCI, or the HCI exit media feed sensor (SR1PF, SR1PD, PS3302-HCI, PS3301-HCI).
• Remedy: 1. Open the appropriate door, remove any jammed paper, and then close the door. 2. Check for jammed paper in Tray 5 and the HCI right tray inner flap. 3. Inspect the connectors at the feed sensor and controller PCA for Tray 5. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor and HCI exit media feed sensor (PS3301). If the Tray 5 feed sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly. If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed assembly.

• Code: 13.A5.FF
• Display: 13.A5.FF Jam in lower right door
• Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Depending on the input device configuration this jam could be at the 1x500 sheet paper feeder, the top tray of the 1x500 sheet paper deck or 3x500 paper deck, the right tray of the HCI, or the HCI exit media feed sensor (SR1PF, SR1PD, PS3302-HCI, PS3301-HCI).
• Remedy: 1. Open the appropriate door, remove any jammed paper, and then close the door. 2. Check for jammed paper in Tray 5 and the HCI right tray inner flap. 3. Inspect the connectors at the feed sensor and controller PCA for Tray 5. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor and HCI exit media feed sensor (PS3301). If the Tray 5 feed sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly. If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed assembly.

• Code: 13.A5.FF
• Display: 13.A5.FF Jam tray 4 (inner flap)
• Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Depending on the input device configuration this jam could be at the 1x500 sheet paper feeder, the top tray of the 1x500 sheet paper deck or 3x500 paper deck, the right tray of the HCI, or the HCI exit media feed sensor (SR1PF, SR1PD, PS3302-HCI, PS3301-HCI).
• Remedy: 1. Open the appropriate door, remove any jammed paper, and then close the door. 2. Check for jammed paper in Tray 5 and the HCI right tray inner flap. 3. Inspect the connectors at the feed sensor and controller PCA for Tray 5. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor and HCI exit media feed sensor (PS3301). If the Tray 5 feed sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly. If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed assembly.

• Code: 13.A6.D6
• Display: 13.A6.D6 Jam in tray 6
• Description: No pick jam. This jam occurs when the paper does not reach the Tray 6 feed sensor in the designated amount of time. Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or the left tray of the HCI (SR91-PD3x500, PS3305-HCI).
• Remedy: 1. Open Tray 6, remove any jammed paper, and then close Tray 6. 2. Inspect the connectors at the feed sensor and controller PCA for Tray 6. 3. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the Tray 6 feed sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 4. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor.

• Code: 13.A6.FF
• Display: 13.A6.FF Jam in tray 6
• Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or the left tray of the HCI (SR91-PD3x500, PS3305-HCI).
• Remedy: 1. Open Tray 5 and the inner flap, remove any jammed paper, and then close Tray 5 and the inner flap. 2. Inspect the connectors at the feed sensor and controller PCA for Tray 6. 3. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the Tray 6 feed sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly.

• Code: 13.A6.FF
• Display: 13.A6.FF Jam tray 5 (inner flap)
• Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Depending on the input device configuration this could be the third tray of the 3x500 paper deck, or the left tray of the HCI (SR91-PD3x500, PS3305-HCI).
• Remedy: 1. Open Tray 5 and the inner flap, remove any jammed paper, and then close Tray 5 and the inner flap. 2. Inspect the connectors at the feed sensor and controller PCA for Tray 6. 3. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the Tray 6 feed sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly.