• Code: 13.AC.EE
• Display: 13.AC.EE Door open jam
• Description: Door open jam. Lower right cover 2 open; lower right door or HCI inner flap depending on the input accessory configuration.
• Remedy: 1. Close the lower right door or HCI inner flap. 2. Depending on input tray configuration, check the tab of the HCI lower right door that engages the door sensor (SW3301). If it is damaged, replace the door assembly. Check the HCI inner flap door (above right HCI tray) to verify that it properly opens and closes. 3. Use the Manual sensor tests menu to toggle the lower right door (Tray 4/5) sensors. If a sensor is not properly functioning, replace the sensor. 4. The HCI (long edge feed guide open) inner flap sensor (PS3306) can not be tested using the Manual sensor tests menu. To test the sensor, open the flap (with product in the ready state) and look for a control panel message to close it. The sensor is part of HCI left paper pickup assembly. 5. Do one of the following: - 500-sheet paper deck: check the connectors (J2005) on the PD controller PCA and the connector (J705) on the PD right door open detection switch. - High capacity input feeder: check the connectors (J3006) on the HCI controller PCA and the connector (J905) on the HCI right door open detection switch.

• Code: 13.AD.EE
• Display: 13.AD.EE Door open jam
• Description: Door open jam. Lower right cover 3 open (input tray configuration is 1x500 and HCI).
• Remedy: The HCI (long edge feed guide open) inner flap sensor (PS3306) can not be tested using the Manual sensor tests menu. To test the sensor, open the flap (with product in the ready state) and look for a control panel message instructing you to close it. The sensor is a component of the HCI left paper pickup assembly.

• Code: 13.B2.AD
• Display: 13.B2.AD Jam in top cover area
• Description: Paper stay jam at top/registration sensor from the duplex path. This jam occurs when picking from duplex path and paper stays at TOP (registration) sensor (SR9).
• Remedy: 1. Open the top cover, and then remove the toner cartridge. Remove any jammed paper, and then reinstall the toner cartridge. Close the top cover. 2. Make sure that the duplexer is seated properly and check for obstructions in the paper path. 3. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not properly functioning, replace the duplexer. 4. Make sure that the transfer roller is seated properly and not worn or deformed. Replace the transfer roller if necessary. 5. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 6. Check the toner cartridge for damage. Replace the cartridge if necessary. 7. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 8. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 9. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

• Code: 13.B2.AX
• Display: 13.B2.AX Jam in top cover area
• Description: Paper stay jam at top/registration sensor from the duplex path- This jam occurs when picking from a tray and paper stays at top/registration sensor (SR9). X indicates the source tray - 1 = Tray 1 - 2 = Tray 2 - 3 = Tray 3 - 4 = Tray 4 - 5 = Tray 5 - 6 = Tray 6
• Remedy: 1. Open the top cover, and then remove the toner cartridge. Remove any jammed paper, and then reinstall the toner cartridge. Close the top cover. 2. Check for obstructions in the paper path from the source tray. 3. Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are worn or defective. 4. Make sure that the transfer roller is seated properly and not worn or deformed. Replace the transfer roller if necessary. 5. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 6. Check the toner cartridge for damage. Replace the cartridge if necessary. 7. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 8. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 9. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly. 10. Use the Components tests to activate the pickup motor and the pickup solenoid/clutch (listen for the motor/solenoid to rotate/move) for the source tray. If the motor or solenoid are not properly functioning, replace the motor or solenoid.

• Code: 13.B2.D1
• Display: 13.B2.D1 Jam in tray 1
• Description: Paper stay jam at top/registration sensor from Tray 1. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated amount of time from Tray 1.
• Remedy: 1. Remove any jammed paper from Tray 1, and then touch the OK button. 2. Check for obstructions in the paper path from Tray 1. 3. Check the pickup, feed, and separation rollers for Tray 1. Replace the rollers if they are worn or defective. 4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Manual sensor tests to activate the pickup solenoid (listen for the solenoid to move) for Tray 1. If the solenoid is not properly functioning, replace the toner cartridge door. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

• Code: 13.B2.D2
• Display: 13.B2.D2 Jam in top cover area (tray 2)
• Description: Paper stay jam at top/registration sensor from Tray 2. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated amount of time from Tray 2.
• Remedy: 1. Open the top cover, remove any jammed paper, and then close the top cover. IMPORTANT: Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid tearing partially picked paper. Open Tray 2, remove any jammed paper, and then close Tray 2 and the top cover. 2. Check for obstructions in the paper path from Tray 2. 3. Check the pickup, feed, and separation rollers for Tray 2. Replace the rollers if they are worn or defective. 4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Manual sensor tests to activate the pickup solenoid/clutch (listen for the solenoid to move) for Tray 2. If the solenoid/clutch is not properly functioning, replace the solenoid/clutch. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J48) on the DC controller PCA, and connector (J61) on the Tray 2 upper clutch. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

• Code: 13.B2.D3
• Display: 13.B2.D3 Jam in top cover area (tray 3) (no optional input devices installed)
• Description: Paper stay jam at top/registration sensor from Tray 3. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated amount of time from Tray 3.
• Remedy: 1. Open the top cover, and then remove any jammed paper. IMPORTANT: Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid tearing partially picked paper. Open Tray 3, remove any jammed paper, and then close Tray 3 and the top cover. 2. Check for obstructions in the paper path from Tray 3. 3. Check the pickup, feed, and separation rollers for Tray 3. Replace the rollers if they are worn or defective. 4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Manual sensor tests to activate the pickup solenoid (listen for the solenoid to move) for Tray 3. If the solenoid is not properly functioning, replace the solenoid. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J48) on the DC controller PCA, and connector (J63) on the Tray 3 lower clutch. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

• Code: 13.B2.D3
• Display: 13.B2.D3 Jam in top cover area (tray 3) (optional input devices installed)
• Description: Paper stay jam at top/registration sensor from Tray 3. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated amount of time from Tray 3.
• Remedy: 1. Open the top cover, and then remove any jammed paper. IMPORTANT: Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid tearing partially picked paper. Open the upper right door, and then remove any jammed paper. Open Tray 3, remove any jammed paper, and then close Tray 3, the upper right door, and the top cover. 2. Check for obstructions in the paper path from Tray 3. 3. Check the pickup, feed, and separation rollers for Tray 3. Replace the rollers if they are worn or defective. 4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Manual sensor tests to activate the pickup solenoid (listen for the solenoid to move) for Tray 3. If the solenoid is not properly functioning, replace the solenoid. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J48) on the DC controller PCA, and connector (J63) on the Tray 3 lower clutch. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.