• Code: 13.A7.D5
• Display: 13.A7.D5 Jam in lower right door
• Description: This jam occurs when the leading edge passes the tray 5 feed sensor (PS3302), but does not reach the HCI exit sensor (PS3301) in the designated amount of time.
• Remedy: 1x500 paper feeder and HCI. 1. Open the lower right door, remove any jammed paper, and then close the lower right door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace them if necessary. 3. Inspect the connectors at the feed sensor and controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever are not properly functioning, replace the HCI crossing assembly. 5. Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Components tests to activate the Tray 5 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 5 pickup motor.

• Code: 13.A7.D5
• Display: 13.A7.D5 Jam tray 4 (inner flap)
• Description: This jam occurs when the leading edge passes the tray 5 feed sensor (PS3305), but does not reach the HCI exit sensor (PS3301) in the designated amount of time.
• Remedy: 3x500 paper deck installed. 1. Open Tray 4 and the inner flap, remove any jammed paper, and then close Tray 4 and the inner flap. 2. Inspect the HCI Tray 5 pick, feed and separation rollers. Clean or replace them if necessary. 3. Inspect the connectors at the controller PCA and paper feed crossing for the HCI. 4. Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever are not properly functioning, replace the HCI crossing assembly.

• Code: 13.A7.D6
• Display: 13.A7.D6 Jam tray 5 (inner flap)
• Description: This jam occurs when the leading edge passes the tray 6 feed sensor (PS3305), but does not reach the HCI exit sensor (PS3301) in the designated amount of time.
• Remedy: 1x500 paper feeder and HCI installed. 1. Open Tray 5 and the inner flap, remove any jammed paper, and then close Tray 5 and the inner flap. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3. Inspect the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever are not properly functioning, replace the HCI crossing assembly. 5. Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor.

• Code: 13.A7.FF
• Display: 13.A7.FF Jam in tray 4
• Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.
• Remedy: 1. Open the lower right door, remove any jammed paper, and then close the lower right door. Open the HCI right tray and the inner flap, remove any jammed paper, and then close the inner flap and tray. 2. Inspect the connectors at the feed sensor and controller PCA. 3. Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever are not properly functioning, replace the HCI crossing assembly.

• Code: 13.A7.FF
• Display: 13.A7.FF Jam in tray 5
• Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.
• Remedy: 1. Open the lower right door, remove any jammed paper, and then close the lower right door. Open the HCI right tray and the inner flap, remove any jammed paper, and then close the inner flap and tray. 2. Inspect the connectors at the feed sensor and controller PCA. 3. Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever are not properly functioning, replace the HCI crossing assembly.

• Code: 13.A7.FF
• Display: 13.A7.FF Jam in lower right door
• Description: Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.
• Remedy: 1. Open the lower right door, remove any jammed paper, and then close the lower right door. Open the HCI right tray and the inner flap, remove any jammed paper, and then close the inner flap and tray. 2. Inspect the connectors at the feed sensor and controller PCA. 3. Use the Tray/bin manual sensor tests to toggle the HCI exit sensor (PS3301). If the sensor or lever are not properly functioning, replace the HCI crossing assembly.

• Code: 13.AA.EE
• Display: 13.AA.EE Door open jam
• Description: Door open jam. - Upper right cover open; AA - FD (left) output door open; EA - Lower right cover 1 open; AB - Lower right cover 2 open; AC - Lower right cover 3 open; AD
• Remedy: 1. Close the upper right door. 2. Check the tab of the upper right door that engages the right door sensor. If it is damaged, replace the right door assembly. 3. Use the Manual sensor tests menu to toggle the upper right door sensor (SR88). If the sensor is not properly functioning, replace the sensor. 4. Check the connectors (J44) on the DC controller PCA and the connector (J21) on the right door sensor.

• Code: 13.AB.EE
• Display: 13.AB.EE Door open jam
• Description: Door open jam. Lower right cover 1 open; middle or lower door depending on the input accessory configuration.
• Remedy: 1. Close the middle or lower right door. 2. Depending on input tray configuration, check the appropriate tab of the middle or lower right door that engages the door sensor. If it is damaged, replace the appropriate door assembly. 3. Use the Manual sensor tests menu to toggle the middle and lower right door (Tray 4-6) sensors. If a sensor is not properly functioning, replace the sensor. 4. Do one of the following: - 500-sheet paper feeder: check the connectors (J2005) on the PF controller PCA and the connector (J705) on the PF right door open detection switch SW1. - 3x500-sheet paper deck: check the connectors (J2005) on the PD controller PCA and the connector (J705) on the PD right door open detection switch. - High capacity input feeder: check the connectors (J3006) on the HCI controller PCA and the connector (J905) on the HCI right door open detection switch.