• Code: 11.00.YY
• Display: 11.00.YY Internal clock error
• Description: The product real-time clock has experienced an error. • XX = 01: Clock battery failed • XX = 02: Real-time clock failed
• Remedy: Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, replace the formatter.

• Code: 13.A3.A3
• Display: 13.A3.A3 Jam in lower right door
• Description: Print input stay jam 3. This paper stayed at the uppermost feed sensor of the optional paper feeder for the designated amount of time after it has reached the sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
• Remedy: Clear the jam: 1. Open the lower right door and remove all paper. 2. Close the lower right door. 3. Open the right door and remove all paper. 4. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Open the lower right door and check for torn pieces of paper. 3. Open the right door and check for torn pieces of paper. 4. Make sure the rollers are installed correctly. 5. Replace the rollers. 6. Replace the optional paper feeder.

• Code: 13.AD.D3
• Display: 13.AD.D3 Jam in tray
• Description: Print input delay jam 1. This paper did not reach the delivery sensor of the optional paper feeder in time.
• Remedy: Clear the jam: 1. Open Tray 3. 2. Clear any jammed paper. 3. Verify that the Tray 3 paper guides are in the correct position. 4. Reload the paper and close the tray. NOTE: To avoid jams, use Tray 1 to print with heavier paper. If the jam persists: 1. Remove the tray and check for pieces of paper. Check the lower right door for pieces of paper. 2. Replace the pickup roller. 3. Make sure the paper type is supported. 4. Replace the optional paper feeder.

• Code: 13.B2.AD
• Display: 13.B2.AD Jams in right door
• Description: Print input stay jam 1. The paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
• Remedy: Clear the jam: 1. Open the right door. 2. Remove any paper. 3. Remove any paper from the fuser area. 4. Lift the green guides to remove paper from the duplex area. 5. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Print using manual duplex. 3. If the jams occur only when duplexing, replace the right door.

• Code: 13.B2.Az
• Display: 13.B2.Az Jam in right door
• Description: Print input stay jam 1. This paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
• Remedy: Clear the jam: 1. Open the right door. 2. Remove any paper. 3. Remove all paper from the registration area. 4. Lift the green guides to locate the paper. 5. If you cannot access the paper, locate the rollers (covered by paper) and roll them back or forward to move the paper. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Open Tray 2 and check for paper jams. 3. Check for torn pieces of paper in the paper path. 4. Remove any paper in the fuser area. 5. Make sure the rollers are installed correctly in the trays. 6. Lift the green guides to check the paper path. 7. Locate the rollers under the paper and roll them back to attempt to gain access to the top of the page to prevent tearing of the paper.

• Code: 13.B2.D1
• Display: 13.B2.D1 Jam in tray 1
• Description: Print input delay jam 2. The paper did not reach the registration sensor in time.
• Remedy: Clear the jam: 1. Remove all paper from Tray 1. 2. Clear any jammed paper. 3. Reload paper in Tray 1. 4. Make sure the stack fits under the tabs on the guides and does not exceed the tray-full indicators. Make sure the paper guides are in the correct position. If the jam persists: 1. Make sure the paper was picked from Tray 1. 2. Check the page count by printing a usage page. 3. If the rollers are not engaging, replace the right door.

• Code: 13.B2.D2
• Display: 13.B2.D2 Jam in tray 2
• Description: Print input delay jam 2. The paper did not reach the registration sensor in time.
• Remedy: Clear the jam: 1. Open Tray 2. 2. Clear any jammed paper. 3. Verify that the paper guides are in the correct position. 4. Reload the paper and close the tray. NOTE: To avoid jams, use Tray 1 to print with heavier paper. If the jam persists: 1. Make sure the paper type is supported. 2. Open Tray 2 and check for paper jams. 3. Check for torn pieces of paper in the paper path. 4. Make sure the rollers are installed properly in Tray 2.

• Code: 13.B2.D3
• Display: 13.B2.D3 Jam in lower right door
• Description: Print input delay jam 2. The paper did not reach the registration sensor in time.
• Remedy: Clear the jam: 1. Open the lower right door and check for paper. 2. Close the lower right door. 3. Open the right door and remove all the paper. 4. Remove any paper found in the fuser area. 5. Close the right door. If the jam persists: 1. Check the lower right door for jammed paper. 2. Check for torn pieces of paper in the paper path. 3. Clear any obstructions or jams from the paper path. 4. Replace the rollers. 5. Replace the optional paper feeder.