• Code: 17
• Display: Jam in <location>
• Description: The product has detected a jam in the location indicated in the message.
• Remedy: 1. Clear the jam from the area indicated in the message, and then follow the control-panel instructions. Clearing some jams requires you to open the print cartridge door and remove the print cartridge. 2. If the product displays a jam error message, but no paper is jammed in the area indicated, continue with the following steps until the error is resolved: 3. Clear the jam from the paper path, and then follow the control panel instructions. 4. If the error persists, check the sensor lever in the upper part of the paper pickup assembly. 5. If the sensor lever is stuck, clean it an make sure that it moves smoothly. 6. If the sensor lever is broken or damaged, replace the paper pickup assembly. 7. If the error persists, reconnect J551 on the engine controller PCA. 8. If the error persists, replace the paper pickup assembly. 9. If the error persists, check the sensor lever in the fuser inlet area. 10. If the sensor lever is stuck, clean it, and then make sure it moves smoothly. 11. If the sensor lever is broken or missing, replace the fuser. 12. If the error persists, reconnect J552 on the engine controller PCA. 13. If the error persists, replace the fuser.

• Code: 18
• Display: Jam in cartridge area
• Description: The product has detected a paper jam in the print cartridge area.
• Remedy: 1. Clear the jam from the area indicated in the message, and then follow the control panel instructions. 2. If the error persists, clean the fuser inlet guide. If the inlet guide is scratched, replace the fuser. 3. If the error persists, check the sensor lever in the fuser inlet area. 4. If the sensor lever is stuck, clean it, and then make sure it moves smoothly. 5. If the sensor lever is broken or missing, replace the fuser. 6. If the error persists, reconnect J552 on the engine controller PCA. 7. If the error persists, replace the fuser.

• Code: 19
• Display: Jam in output bin
• Description: The product has detected a paper jam in the output bin area.
• Remedy: 1. Clear the jam from the area indicated in the message, and then follow the control panel instructions. 2. If the error persists, check the duplex delivery rollers. 3. If the delivery rollers are worn or damaged, replace the duplex frame. 4. Reconnect J1102 on the duplex connector PCA. 5. If the error persists, replace the duplex reverse solenoid. 6. If the error persists, check the sensor lever in the fuser inlet area. 7. If the sensor lever is stuck, clean it, and then make sure it moves smoothly. 8. If the sensor lever is broken or missing, replace the fuser. 9. If the error persists, reconnect J552 on the engine controller PCA. 10. If the error persists, replace the fuser. 11. If the error persists, check the sensor lever in the upper part of the paper pickup assembly. 12. If the sensor lever is stuck, clean it an make sure that it moves smoothly. 13. If the sensor lever is broken or damaged, replace the paper pickup assembly. 14. If the error persists, reconnect J551 on the engine controller PCA. 15. If the error persists, replace the paper pickup assembly

• Code: 20
• Display: Jam in print paper path
• Description: The product has detected a paper path jam.
• Remedy: 1. Clear the jam from the paper path, and then follow the control panel instructions. 2. If the error persists, check the sensor lever in the upper part of the paper pickup assembly. 3. If the sensor lever is stuck, clean it an make sure that it moves smoothly. 4. If the sensor lever is broken or damaged, replace the paper pickup assembly. 5. If the error persists, reconnect J551 on the engine controller PCA. 6. If the error persists, replace the paper pickup assembly. 7. If the error persists, check the sensor lever in the fuser inlet area. 8. If the sensor lever is stuck, clean it, and then make sure it moves smoothly. 9. If the sensor lever is broken or missing, replace the fuser. 10. If the error persists, reconnect J552 on the engine controller PCA. 11. If the error persists, replace the fuser.

• Code: 21
• Display: Jam in tray 1
• Description: The product has detected a jam in the tray.
• Remedy: 1. Clear the jam from tray 1, and then follow the control panel instructions. 2. If the error persists, replace the pickup roller. 3. If the error persists, replace the transfer roller. 4. If the error persists, reconnect J571 on the engine controller. 5. If the error persists, replace the main motor.

• Code: 22
• Display: Load tray 1 <TYPE>, <SIZE>
• Description: The tray is empty.
• Remedy: 1. Load the tray with the correct type and size of paper. 2. If the issue persists, reconnect the connectors on the engine controller PCA. 3. If the issue persists, replace the paper pickup assembly. 4. If the issue persists, replace the engine controller PCA.

• Code: 23
• Display: Load tray 1 PLAIN <SIZE> alternates with Cleaning Page [OK] to start
• Description: The product is performing a cleaning cycle.
• Remedy: Load the tray with plain paper of the size indicated. Press OK to start the cleaning cycle.

• Code: 24
• Display: Manual duplex alternates with Load tray 1 Press [OK]
• Description: The product is processing a manual duplex job.
• Remedy: To print the second side, place the pages face down in the tray with the top edge first.