• Code: 09
• Display: ADF door is open
• Description: The document feeder door is open.
• Remedy: 1. Close the document feeder door. 2. If the error persists, reconnect the FFC between the document feeder core assembly and the formatter PCA. 3. If the error persists, replace the document feeder core assembly. 4. If the error persists, replace the formatter PCA.

• Code: 10
• Display: Comm. Error
• Description: A fax communication error occurred between the product and the sender or receiver.
• Remedy: Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. Try a different phone cord. Set the Fax Speed option to the Slow(V.29) setting or disable the Fast(V.34) setting. Turn off the Error Correction feature to prevent automatic error correction. NOTE: Turning off the Error Correction feature can reduce image quality. Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number. If the error persists, replace the fax PCA.

• Code: 11
• Display: Doc. feeder jam
• Description: The product has experienced a document feeder jam.
• Remedy: 1. Clear the document feeder jam. 2. If the error persists, and no paper is jammed in the document feeder, check the paper sensor lever on the document feeder core assembly. 3. If the paper sensor lever is broken or missing, replace the document feeder core assembly. 4. If the error persists, reconnect the FFC between the document feeder and the formatter PCA. 5. If the error persists, replace the formatter PCA.

• Code: 12
• Display: Document feeder door is open.
  Canceled fax.
• Description: The cover at the top of the document feeder is open, and the product cannot send the fax.
• Remedy: Close the cover, and send the fax again.

• Code: 13
• Display: Door open
• Description: The print cartridge door is open.
• Remedy: 1. Close the print cartridge door. 2. If the error persists, check the tab that engages with the cartridge door open sensor on the cartridge door. 3. If the tab is broken or missing, replace the cartridge door. 4. If the tab is present, replace the engine controller PCA.

• Code: 14
• Display: Engine comm. Error
• Description: The product has experienced an internal hardware error.
• Remedy: 1. Press the power button to turn the product off. 2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet. 3. Wait at least 30 seconds, turn the product on, and then wait for the product to initialize. 4. If the error persists, reconnect the FFCs and the connectors on the formatter PCA. 5. If the error persists, reconnect the connectors and the FFCs on the engine controller PCA. 6. If the error persists, replace the formatter PCA. 7. If the error persists, replace the engine controller PCA.

• Code: 15
• Display: Fax is busy Canceled send
• Description: The fax line to which you were sending a fax was busy. The product has canceled sending the fax.
• Remedy: Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the Redial if Busy option is enabled. Check for a dial tone on the phone line by touching the Start Fax button. Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Plug the product phone cord into a jack for another phone line, and then try sending the fax again. Try a different phone cord. If the error persists, replace the fax PCA.

• Code: 16
• Display: Fax is busy Redial Pending
• Description: The fax line to which you were sending a fax was busy. The product automatically redials the busy number.
• Remedy: Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check for a dial tone on the phone line by touching the Start Fax button. Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Plug the product phone cord into a jack for another phone line, and try sending the fax again. Try a different phone cord. If the error persists, replace the fax PCA.