Các lỗi thường gặp

Code :
  • Code: 33
  • Display: Remove shipping material from duplex door
  • Description: Shipping material remains on the back of the product.
  • Remedy: Open the duplex door, and then remove all shipping material.
  • Code: 34
  • Display: Replace Black Cartridge
  • Description: The product is configured to stop when the print cartridge level is very low.
  • Remedy: Replace the print cartridge, or configure the settings to continue printing after the print cartridge reaches the very low level.
  • Code: 35
  • Display: Replace Supplies
  • Description: The product is configured to stop when the print cartridge level is very low.
  • Remedy: Replace the print cartridge, or configure the settings to continue printing after the print cartridge reaches the very low level.
  • Code: 36
  • Display: Resend Upgrade
  • Description: A firmware upgrade was interrupted.
  • Remedy: 1. Resend the upgrade file to the product. 2. If the error persists, replace the formatter PCA.
  • Code: 37
  • Display: Scanner Error X
  • Description: The product experienced a general scanner error.
  • Remedy: 1. Press the power button to turn the product off. 2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet. 3. Wait at least 30 seconds, turn the product on, and then wait for the product to initialize. 4. If the error persists, reconnect FFCs from the scanner assembly to the engine controller PCA. 5. If the error persists, replace the engine controller PCA.
  • Code: 38
  • Display: Sensor Error
  • Description: The product experienced a paper sensor error.
  • Remedy: 1. Press the power button to turn the product off. 2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet. 3. Wait at least 30 seconds, turn the product on, and then wait for the product to initialize. 4. If the error persists, check the connections between the paper sensors and the engine controller PCA. 5. If the error persists, check the sensor lever in the fuser inlet area. 6. If the sensor lever is stuck, clean it, and then make sure it moves smoothly. 7. If the sensor lever is broken or damaged, replace the fuser. 8. If the error persists, check the sensor lever in the upper part of the paper pickup assembly. 9. If the sensor lever is stuck, clean it an make sure that it moves smoothly. 10. If the sensor lever is broken or damaged, replace the paper pickup assembly. 11. If the error persists, reconnect J551 on the engine controller PCA. 12. If the error persists, replace the paper pickup assembly.
  • Code: 39
  • Display: Settings cleared
  • Description: The product has cleared job settings.
  • Remedy: Re configure the job settings.
  • Code: 40
  • Display: Unexpected size in tray 1
  • Description: The paper in the tray does not match the size needed for the current print job.
  • Remedy: 1. Load paper that is the correct size, and verify that the tray is set to the correct size. 2. If the issue persists, reconnect the J551 connector on the engine controller unit. 3. If the issue persists,
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