• Code: -
• Display: User Name, Job Name, or PIN is missing.
• Description: One or more of the required items has not been selected or typed.
• Remedy: Select the correct user name and job name, and type the correct PIN.

• Code: -
• Display: Warming up scanner
• Description: The scanner is warming up and cannot be used.
• Remedy: The message will cease when the scanner is ready to be used.

• Code: 10.00.YY
• Display: 10.XX.YY SUPPLY MEMORY ERROR
• Description: The MFP cannot read or write to at least one print cartridge e-label or an e-label is missing from a print cartridge.
  E-label is damaged.
• Remedy: 1. Reinstall the print cartridge, or install a new HP print cartridge. 2. Verify that connector J97 on the DC controller PCA is firmly seated.

• Code: 10.10.YY
• Display: 10.XX.YY SUPPLY MEMORY ERROR
• Description: The MFP cannot read or write to at least one print cartridge e-label or an e-label is missing from a print cartridge.
  MFP cannot communicate with the e-label.
• Remedy: 1. Reinstall the print cartridge, or install a new HP print cartridge. 2. Verify that connector J97 on the DC controller PCA is firmly seated.

• Code: 10.32.00
• Display: 10.32.00 Unauthorized supply installed
• Description: A print cartridge or other supply posing as genuine HP supply does not pass an authentication test.
• Remedy: Replace the supply with genuine HP supply.

• Code: 11.XX
• Display: 11.XX Internal clock error - To Continue Touch OK
• Description: The MFP real time clock has experienced an error.
• Remedy: Whenever the MFP is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.

• Code: 13.01.00
• Display: 13.JJ.NT JAM IN TRAY X - Clear jam, then touch OK
• Description: Media is jammed in the specified tray.
  Media did not arrive at the prefeed sensor (PS102) within the specified time.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.02.00
• Display: 13.JJ.NT JAM IN TRAY X - Clear jam, then touch OK
• Description: Media is jammed in the specified tray.
  Media did not arrive at the topof- page sensor (PS103) within the specified time.
• Remedy: Follow the instructions in the onscreen dialog box.