• Code: 13.06.00
• Display: 13.06.00 Jam inside lower left door
• Description: The page is jammed in the fuser. NOTE The leading edge is between the fuser and the output area.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path between the fuser and the SR7 (delivery sensor). 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 4. Check SR7 (delivery sensor) for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.

• Code: 13.09.00
• Display: 13.09.00
• Description: The page did not reach the face-downoutput- bin rollers.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path between SR7 (delivery sensor) and SR1 (bin-full sensor). 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 4. Check SR7 (delivery sensor) for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.

• Code: 13.09.00
• Display: 13.09.00 Jam inside left door
  13.09.00 Jam inside lower left door
• Description: Unexpected size in duplexer.
• Remedy: Clear the jam. 1. Make sure that the duplexer supports the size of media in use. 2. Remove the duplexer and check SR1 (duplexer-jam sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and Also check the turnaround path between the fuser and the standard face-down output bin. 4. Check the interface between the duplexer and the print engine. 5. Check connector J311 on the dc controller. 6. Replace the duplexer. 7. Replace the dc controller.

• Code: 13.0A.00
• Display: 13.0A.00
• Description: The page is jammed in the face-down-outputbin rollers.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path between SR7 (delivery sensor) and SR1 (bin-full sensor). 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR1 (bin-full sensor) for correct mechanical functionality. Replace if necessary. 4. Check connector J310 on the dc controller. 5. Replace the dc controller.

• Code: 13.10.00
• Display: 13.10.00 Jam inside left door
  13.10.00 Jam inside lower left door
• Description: The page from the turnaround path did not reach SR1 (duplexer-jam sensor).
• Remedy: Clear the jam. 1. Remove the duplexer and check SR1 (duplexer-jam sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. Also check the turnaround path between the fuser and the standard face-down output bin. 3. Check the interface between the duplexer and the print engine. 4. Check connector J311 on the dc controller. 5. Replace the duplexer. 6. Replace the dc controller.

• Code: 13.12.00
• Display: 13.12.00 Jam inside duplexer
• Description: Duplexer refeed jam. The page did not reach SR2 (duplexer-refeed sensor).
• Remedy: Clear the jam. 1. Remove the duplexer and check sensors SR1 (duplexer-jam sensor) and SR2 (duplexer-refeed sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. 3. Check the interface between the duplexer and the print engine. 4. Check connector J311 on the dc controller. 5. Replace the duplexer. 6. Replace the dc controller.

• Code: 13.12.07
• Display: 13.12.07 Stapler jam inside front stapler door
• Description: Stapler jam. The stapler could not complete its cycle but was able to return to the home position.
• Remedy: 1. Open the front door, remove the staple cartridge, and perform the following tasks: - Lift the small tab at the green dot to release the staples. - Remove any damaged staples. - Lock the staple cartridge by pressing the small tab until it clicks into place. - Reinstall the staple cartridge. 2. If the problem persists, install a new staple cartridge. 3. If, after installing a new staple cartridge, the problem perisists, remove the staple cartridge and perform the following tasks: - Remove the front cover. - Remove the stapler. - Clear any loose or jammed staples from the stapler. - Reinstall the stapler. 4. If the problem persists, replace the stapler.

• Code: 13.12.08
• Display: 13.12.08 Jam in stacker bin area
• Description: Stapler jam. Stay jam in accumulator. SR2103 (delivery sensor) stayed activated too long. SR2103 is located in the paper path of the stapler/stacker at the exit rollers to the stacker-output bin. SR2103 is the exit sensor for the stapler/ stacker and senses media-presence as media exits the stapler/stacker into the stacker-output bin.
• Remedy: 1. Remove any media at the exit rollers of the stapler/stacker. 2. Open the upper left door and perform the following tasks: ?? Remove any media from the paper path. - Press down on the upper portion of the green guide and remove any media from between the green guide and the stapler/stacker exit rollers. - Check the operation of SR2103 (delivery sensor) and the sensor flag. If the sensor or the sensor flag is not working, replace the stapler/ stacker alignment assembly. 3. If, after performing the previous steps, the problem persists, replace the stapler/stacker control board.