• Code: 13.12.09
• Display: 13.12.09 Jam inside upper left door
• Description: Stapler jam. Stay jam in entry. SR2100 (inlet media sensor) stayed activated too long. SR2100 is located in the stapler/stacker feed assembly, sensing media entering the stapler/stacker.
• Remedy: 1. Open the lower left door and remove any paper or obstructions in the paper path. 2. Remove the stapler/stacker feed assembly and perform the following tasks. - Remove any media from SR2100. - Check the operation of the sensor flag and sensor-flag spring and make sure that the flag does not block the sensor. If the flag or the spring is damaged, replace the stapler/stacker feed assembly. - Clean SR2100 by blowing air gently into the sensing area. Check the sensor for correct mounting, cable connection, and alignment with the sensor flag. If the sensor is damaged or nor working, replace the sensor. - Check operation of the drive gears and belts at the rear of the stapler/ stacker feed assembly. Turning any of the gears should turn all of the rollers in the assembly. If the gears or belts are not working, replace the stapler/stacker feed assembly.

• Code: 13.12.10
• Display: 13.12.10 Jam inside upper left door
• Description: Stapler jam. Delay jam in entry. The page did not arrive at SR2100 (inlet media sensor) within the expected time. SR2100 is located in the stapler/stacker feed assembly, sensing media entering the stapler/stacker.
• Remedy: 1. Open the lower left door and remove any paper or obstructions in the paper path. 2. Turn off the device, disconnect the sensor connection at J2104 on the stapler/stacker control board, and then turn the device back on. If 13.12.11 does not appear on the control-panel display after the device warms up, replace SR2100. 3. Open the upper left door. If media is jammed in this area, replace the stapler/ stacker feed assembly. 4. Check the standard (lower) output bin to see whether media exited the device to the bin. Media exiting the device to the malfunction. - If SL2100 (flapper solenoid) is not working, replace the stapler/ stacker feed assembly. - If the flapper is broken, replace the delivery assembly. - If the SL2100 and the flapper are both working correctly, then the problem is in the stapler/stacker control board. Replace the board. 5. Open the lower left door. If media is jammed in this area, remove the stapler/ stacker feed assembly without clearing the jam. After removing the assembly, observe the location of the leading edge of the media and then perform the following tasks: - If the leading edge reached the entrance rollers of the feed assembly but stopped and jammed there, check operation of the drive gears and belts at the rear of the stapler/stacker feed assembly. Turning any of the gears should turn all of the rollers in the assembly. - If the gears or belts are not working, replace the stapler/ stacker feed assembly. - If all rollers turn correctly, replace the alignment assembly. - If the leading edge stopped at or stopped just past SR2100 (inlet media sensor), replace the stapler/ stacker feed assembly. 6. If, after performing the previous steps, the problem persists, replace the stapler/stacker control board.

• Code: 13.12.11
• Display: 13.12.11 Jam inside upper left door
• Description: Stapler jam. Initial jam at entry. At power-on, media was detected at SR2100 (inlet media sensor). SR2100 is located in the stapler/stacker feed assembly. SR2100 senses media entering the stapler/stacker.
• Remedy: 1. Open the upper left door and remove any media. 2. Open the lower left door and remove any media. 3. Check connection J2104 on the stapler/ stacker control board. 4. Remove the stapler/stacker feed assembly and perform the following tasks. - Remove any media from SR2100. - Check the operation of the sensor flag and sensor-flag spring and make sure that the flag does not block the sensor. If the flag or the spring is damaged, replace the stapler/stacker feed assembly. - Clean SR2100 by blowing air gently into the sensing area. Check the sensor for correct mounting, cable connection, and alignment with the sensor flag. If the sensor is damaged or nor working, replace the sensor. - Check operation of the drive gears and belts at the rear of the stapler/ stacker feed assembly. Turning any of the gears should turn all of the rollers in the assembly. If the gears or belts are not working, replace the stapler/stacker feed assembly. 5. If, after performing the previous steps, the problem persists, replace the stapler/stacker control board.

• Code: 13.12.38
• Display: 13.12.38 Jam inside upper left door
• Description: Delay jam at SR2103 (stapler/stacker delivery sensor). Media did not arrive at SR2103 within the expected time. SR2103 is located in the paper path of the stapler/stacker at the exit rollers to the stacker-output bin. SR2103 is the exit sensor for the stapler/ stacker and senses media-presence as media exits the stapler/stacker into the stacker-output bin.
• Remedy: 1. Open the upper left door and perform the following tasks: - Remove any paper or obstructions in the paper path. - Press down on the upper portion of the green guide and remove any media from between the green guide and the stapler/stacker exit rollers. 2. Make sure that the upper left door is mounted correctly at the bottom and that it closes securely at the top. If the door does not close correctly or if it shows signs of wear, replace the door. 3. Check the connection J2109 on the stapler/stacker control board. 4. Open the upper left door and observe the location of media in the paper path. - If the media stopped at the set of rollers located near the bottom of the left side door, replace the stapler/stacker feed assembly. - If the media stopped past the green guide, replace the stapler/stacker alighment unit.

• Code: 13.12.42
• Display: 13.12.42 Jam in stacker bin area
• Description: Stapler jam. Initial jam at exit. At power-on, media was detected at SR2103 (delivery sensor). SR2103 is located in the stapler/stacker at the exit rollers. SR2103 is the exit sensor for the stapler/stacker and senses media as the media exits the stapler/stacker into the stacker output bin.
• Remedy: 1. Remove any media at the exit rollers of the stapler/stacker. 2. Open the upper left door and perform the following tasks: ?? Remove any media from the paper path. - Press down on the upper portion of the green guide and remove any media from between the green guide and the stapler/stacker exit rollers. - Clean SR2100 by blowing air gently into the sensing area. Check the sensor for correct mounting, cable connection, and alignment with the sensor flag. If the sensor is damaged or nor working, replace the sensor. - Check the operation of SR2103 (delivery sensor) and the sensor flag. If the sensor or the sensor flag is not working, replace the stapler/ stacker alignment assembly. 3. If, after performing the previous steps, the problem persists, replace the stapler/stacker control board.`

• Code: 13.13.00
• Display: 13.13.00 Jam inside duplexer
• Description: Duplexer jam.
• Remedy: 1. Clear the jam. 2. Remove the duplexer and check sensors SR1 (duplexer-jam sensor) and SR2 (duplexer-refeed sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. Also check the turnaround path between the fuser and the standard face-down output bin. 4. Check the interface between the duplexer and the print engine. 5. Check connector J311 on the dc controller. 6. Replace the duplexer. 7. Replace the dc controller.

• Code: 13.14.00
• Display: 13.14.00 Jam inside duplexer
• Description: SR2 (duplexer refeed sensor) detected residual media.
• Remedy: 1. Clear the jam. 2. Remove the duplexer and check sensors SR1 (duplexer-jam sensor) and SR2 (duplexer-refeed sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. Also check the turnaround path between the fuser and the standard face-down output bin. 4. Check the interface between the duplexer and the print engine. 5. Check connector J311 on the dc controller. 6. Replace the duplexer. 7. Replace the dc controller.

• Code: 13.1C.00
• Display: 13.1C.00 Paper wrapped around fuser
• Description: Fuser wrap jam. SR6 (fuser-exit sensor) did not detect media within the specified time after it initially detected media.
• Remedy: 1. Clear the jam. 2. Remove the fuser and check for media at the input and output sides of the fuser. 3. Reinstall the fuser and process a cleaning page. 4. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace the fuser if necessary. 5. Check connectors J903, J901, and J902 on the HVPS. 6. Check connector J318 and J319 on the dc controller. 7. Replace the fuser. 8. Replace the dc controller.