• Code: 13.42.00
• Display: 13.42.00 Jam inside left door
  13.42.00 Jam inside lower left door
• Description: Output jam. Media did not leave SR7 (delivery sensor).
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions on or around SR7. 3. Check the fuser and the pressurerelease assembly for correct seating and functionality. 4. Check SR7 for correct mechanical functionality. Replace if necessary. 5. Check the duplexer for paper or other obstructions in the duplex path. Also check the duplexer for damage. If the duplexer is damaged, replace the duplexer. 6. Check connector J310 on the dc controller. 7. Replace the dc controller.

• Code: 13.46.00
• Display: 13.46.00 Jam inside left door
  13.46.00 Jam inside lower left door
• Description: Paper did not leave SR7 (output sensor).
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions in the paper path on or around SR7 (delivery sensor). 3. Verify that the fuser and the pressure release assembly are seated and operating correctly. 4. Verify that sensor SR7 is working correctly. Repair it or replace it if necessary. 5. If a duplexer is used, inspect the paper path to the duplexer for obstructions or damage. 6. Check connector J310 on the dc controller. 7. Replace the dc controller.

• Code: 13.90.00
• Display: 13.90.00 Unprintable Jam
• Description: The media was too long for the duplexer.
• Remedy: Clear the jam. 1. Make sure that the duplexer supports the size of media in use. 2. Remove the duplexer and check SR1 (duplexer-jam sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. Also check the turnaround path between the fuser and the standard face-down output bin. 4. Check the interface between the duplexer and the print engine. 5. Check connector J311 on the dc controller. 6. Replace the duplexer. 7. Replace the dc controller.

• Code: 13.98.00
• Display: 13.98.00 Jam inside upper right door
• Description: This might be a multi-pick jam in the Tray 1 and print-artridge areas, or it might be a pick error.
• Remedy: 1. Clear the jam. 2. Check to see that the media in Tray 1 is loaded correctly and that the size guides are set appropriately. 3. Check the Tray 1 pick roller and separation pad for excessive wear or contamination. Replace them if necessary. 4. Check for paper or other obstructions in the paper path in the Tray 1 and cartridge-door areas, and before the registration area. Replace the cartridge door assembly if problems are detected. 5. Check the SR5 (top/registration) sensor and flag for correct mechanical functionality. Repair or replace if necessary. 6. For SR 5, check connector J319 on the dc controller. 7. Replace the high-voltage power suppy (only if a problem with SR5 is suspected). 8. Replace the dc controller.

• Code: 13.99.00
• Display: 13.99.00 Jam inside left door
  13.99.00 Jam inside lower left door
• Description: Non-specific jam. This message might indicate a multi-feed jam in the fuser/output area.
• Remedy: 1. Clear the jam. 2. Make sure that the customer is using supported media and that it is loaded correctly. 3. Check the input trays for excessive wear or contamination to the pick and separation rollers and separation pad. Replace if necessary. 4. Check the entire paper path for paper or other obstructions. 5. Check all paper-path sensors and flags for correct mechanical functionality and good electrical connections to the dc controller. 6. Check the fuser and the pressurerelease assembly for correct seating and functionality. 7. Replace the dc controller.

• Code: 20.1
• Display: 20.X Insufficient memory To continue touch OK
• Description: The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
  internal ROM
• Remedy: Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

• Code: 20.2
• Display: 20.X Insufficient memory To continue touch OK
• Description: The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
  Card slot
• Remedy: Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

• Code: 20.3
• Display: 20.X Insufficient memory To continue touch OK
• Description: The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
  non removable hard disk
• Remedy: Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.