Code :

Code: 13.11.08
Display: 13.11.08 Jam in input accessory
Description: A paper delivery jam is in the vertical transfer unit registration area.
Remedy: - Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Check the function of the vertical transfer sensor. - Replace the vertical transfer sensor. - Replace the vertical transfer unit.

Code: 13.11.09
Display: 13.11.09 Jam in input accessory
Description: A paper-delivery stationary jam is in the right door area.
Remedy: - Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Check the function of the vertical transfer sensor. - Replace the paper path connection unit. - Replace the vertical registration assembly. - Replace the diverter.

Code: 13.11.10
Display: 13.11.10 Residual jam in delivery area
Description: A jam occurs in the delivery area when the product is turned on or as the front door is closed.
Remedy: - Clear the jam. - Turn the product off, and then on. - Replace the paper path connection unit. - Replace the VRA.

Code: 13.12.XX
Display: 13.12.<XX> Jam in finishing device
Description: finishing device (depending on the finishing device model). 11, 30–31 is a jam in the stapler. 21–23 or 01–05 is a jam in the flipper area. 20–25 is a jam in the accumulator area (stacker/stapler). 31–33 or 10–13 is a jam in the paper path. 34 is a ejectors jam. 40–42 is jam in the offset area (stacker). 41–43 is a jam in the folding area (multifunction finisher). 51–53 is a jam in the booklet area (multifunction finisher). 50–54 is a jam in the exit area (multi-bin mailbox)
Remedy: - Follow instructions in online help. - Remove the jam from the finisher area. - Remove, realign, and reinstall the finishing device. - Turn the product off and turn it on. If the error continues, look for more jammed material. - See the Output finishing device service manual (Q5693.90002) for more detailed instructions.

Code: 13.13.00
Display: 13.13.00 Jam inside duplexer door
Description: A jam is in the duplexer area. The trailing edge of the media did not leave the duplexer paper sensor (PS2004) within a specified time.
Remedy: - Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Replace the duplexer.

Code: 13.13.00
Display: 13.13.00 Jam inside left door
Description: A jam is in the duplexer area. The trailing edge of the media did not leave the duplexer paper sensor (PS2004) within a specified time.
Remedy: - Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Replace the duplexer.

Code: 13.20.00
Display: 13.20.00 Jam inside front door
Description: A jam is in the paper path. Media is detected inside the product. NOTE: The media was detected as the product was turned on or as any door was open and closed. Media might be detected by the following sensors: - Registration sensor (PS2) - Fusing-unit jam sensor (PS501) - Fusing-unit delivery sensor (PS502) - Tray 2 paper-feed sensor (PS1402) - Tray 3 paper-feed sensor (PS1403) - Face-down-bin delivery sensor (PS1451) - The duplexer residual paper sensor (PS2005)
Remedy: - Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Run a paper path test. - Check the seating of the leaf springs under the high voltage power supply. - Remove the duplexer and check for media in the paper path. - Check the function of the duplexer residual paper sensor. - Replace the fuser.

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