• Code: 17.3:11
• Description: Main PCA to PrintMech Black 1 cable does not seem to be connected
• Causes: Main PCA to PrintMech Black 1 cable is damaged Main PCA damaged.
• Remedy: Call agent: • Restart the printer. Service engineer: 1. Check that the Main PCA to PrintMech Black 2 cable is not damaged. 2. Check that the Main PCA to PrintMech Black 2 cable is correctly connected to the Main PCA and the PrintMech PCA. 3. Replace the Main PCA to PrintMech Black 2 cable.

• Code: 17.4:11
• Description: Main PCA to PrintMech White 2 cable does not seem to be connected
• Causes: Main PCA to PrintMech White 2 cable is damaged Main PCA damaged.
• Remedy: Call agent: • Restart the printer. Service engineer: 1. Check that the Main PCA to PrintMech White 2 cable is not damaged. 2. Check that the Main PCA to PrintMech White 2 cable is correctly connected to the Main PCA and the PrintMech PCA. 3. Replace the Main PCA to PrintMech White 2 cable.

• Code: 21.2:10
• Description: Web Wipe servo shutdown
• Causes: Web Wipe motor is damaged Interconnect PCA is damaged (very low probability) PrintMech PCA is damaged.
• Remedy: Call agent: 1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. Service engineer: 1. Revise that Web Wipe cable is correctly connected to Interconnect PCA. 2. Replace the Web Wipe Motor.

• Code: 21.3:10
• Description: Electrical fault in rack engage motor
• Causes: Web Wipe motor has a problem
• Remedy: Call agent: 1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. Service engineer: 1. Replace the Web Wipe Motor. 2. Replace the PrintMech PCA. See PrintMech PCA.

• Code: 21.4:03
• Description: Electrical warm in rack engage motor Electrical current limit in rackEngage motor
• Causes: Electrical fault detected. Possible causes are cable, motor or driver.
• Remedy: Call agent: 1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. Service engineer: • Replace the Web Wipe.

• Code: 21.5:03
• Description: Service Station rack cannot be disengaged
• Causes: Web Wipe motor is damaged or blocked
• Remedy: Call agent: 1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. Service engineer: • Replace the Web Wipe Motor.

• Code: 21.6:10
• Description: Spit rollers servo shutdown
• Causes: Spit on roll motor is damaged PrintMech PCA is damaged.
• Remedy: Call agent: 1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. Service engineer: 1. Revise that Spit on roll motor cable is correctly connected to PrintMech PCA. 2. Replace the Spit on roll motor. 3. If the previous action did not work then, replace the PrintMech PCA.

• Code: 21.7:10
• Description: Electrical fault in Spit rollers engage motor
• Causes: Spit on roll motor has a problem.
• Remedy: Call agent: 1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. Service engineer: 1. Replace the Spit rollers engage motor. 2. Replace the PrintMech PCA. See PrintMech PCA.