• Code: 03.20:01
• Description: Air Curtain and Printzone Heaters Control PCA with no voltage detected
• Causes: Main PSU to Air Curtain and Printzone Heaters Control PCA.
• Remedy: Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Main PSU to Air Curtain and Printzone Heaters Control PCA Cable. 2. Replace Air Curtain and Printzone Heaters Control PCA. 3. Replace Main PSU (very low probability).

• Code: 03.21:01
• Description: Air Curtain and Printzone Heaters Control PCA undervoltage detected
• Causes: Air Curtain and Printzone Heaters Control PCA undervoltage.
• Remedy: • Reseat both Power Cords and ensure that input voltage is within specifications (180-264Vac).

• Code: 03.22:01
• Description: Air Curtain and Printzone Heaters Control PCA overvoltage detected
• Causes: Air Curtain and Printzone Heaters Control PCA overvoltage.
• Remedy: • Reseat both Power Cords and ensure that input voltage is within specifications (180-264Vac).

• Code: 05.1:10
• Description: CPU fan stopped or burnt
• Causes: CPU fan is stopped or damaged.
• Remedy: Call agent: • Switch the power off at the rear of the printer, wait briefly, then switch it back on again. Service engineer: • Replace Formatter. See Formatter PCA.

• Code: 05.5:10
• Description: BIOS should be updated (advisory)
• Causes: HDD replacement with FW requiring newer Formatter BIOS.
• Remedy: Service engineer: • Perform a Formatter BIOS update via the diagnostics menu.

• Code: 06:03
• Description: NVM file has bad CRC
• Causes: NVM file has bad CRC.
• Remedy: Call agent: • Restart the printer. Service engineer: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Use the Hard disk recovery in Diagnostic test. 3. Replace the Hard Disk Drive.

• Code: 06:10
• Description: Main NVM failure: not detected, read/write failed or readback error
• Causes: Main NVM not detected, read/write failed or readback error.
• Remedy: Call agent: • Restart the printer. Service engineer: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Use the Hard disk recovery in Diagnostic test. 3. Replace the Hard Disk Drive.

• Code: 08.04:1
• Description: ASERT in front panel code
• Causes: It appears when there is a firmware error and front panel is not able to communicate with the rest of the printer.
• Remedy: Call agent: 1. Press Enter and continue. 2. Update the firmware.