• Code: 30.01.15
• Description: Scanner error. Scanner did not initialize (internal error). The scanner failed to be initialized due to an internal error.
• Remedy: 1. Turn the product off, and then on again. 2. Verify that all covers are installed correctly and that the ADF and ADF jam cover are closed. 3. Check all sensors on the scanner to ensure they are not blocked. 4. Look through the vents on back of scanner check to see if GREEN SCB LEDs are lit. 5. Check all connections for SCB to print engine and make sure the are properly seated. 6. Replace the SCB.

• Code: 30.01.18
• Description: Scanner Error. Scanner internal optical sensor error.
• Remedy: 1. Turn the product off, and then on again. 2. Make sure that all the connectors on the SCB are properly seated. 3. Make sure that the MFP has the latest SCB firmware version. 4. Replace the SCB. 5. If the error persists, replace the integrated scanning assembly (ISA)

• Code: 30.01.19
• Description: Scanner lamp error. Scanner internal lamp sensor error.
• Remedy: 1. Turn the product off, and then on again. 2. Determine if the scanner lamp turns on and off approximately 12 second after the product turns on. 3. Test the lower lamp using the scanner test located in the Diagnostics menu. 4. Re-seat the interconnect cables between the optical carriage and the SCB. 5. Replace the integrated scanning assembly (ISA)

• Code: 30.01.30, 30.01.32
• Description: HP image ASIC error.
• Remedy: Turn the product off, and then on again. Check all connections on the SCB. Replace the SCB.

• Code: 30.01.36
• Description: Upgrade Error Try downloading upgrade again. Scanner firmware upgrade error.
• Remedy: 1. Re-send the scanner firmware upgrade. 2. If the error persists, replace the SCB.

• Code: 30.01.41
• Description: Scanner error. The formatter lost connections with the SCB or communication was corrupted.
• Remedy: 1. Turn the product off, and then on. 2. Remove and reinstall the formatter making to verify it is properly seated. 3. Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB. 5. Verify that the scanner control board (SCB) has power. 6. Replace the scanner control board (SCB). 7. Replace the formatter.

• Code: 30.01.42
• Description: Scanner error. Internal product communication error.
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check all scanner control board (SCB) connectors are fully seated. 3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the “Smiley face” icon on the formatter is illuminated. Check the fax card for proper seating on the formatter. (If Fax card is not properly seated it can prevent the formatter from seating properly. 4. If the error persists, replace the scanner control board (SCB).

• Code: 30.01.43
• Description: Scanner memory failure. Scan memory error.
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the formatter.