• Code: 99.00.13
• Description: Upgrade not performed the file is invalid. A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

• Code: 99.00.14
• Description: Upgrade not performed the file is invalid. A remote firmware upgrade (RFU) was not performed. The file is invalid.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

• Code: 99.00.2X
• Description: There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. • 99.00.20 (event log) The bundle is not for this product. • 99.00.21 (event log) The bundle is not signed with the correct signature, or the signature is invalid. • 99.00.22 (event log) The bundle header version is not supported by this firmware. • 99.00.23 (event log) The package header version is not supported by this firmware. • 99.00.24 (event log) The format of the bundle is invalid. • 99.00.25 (event log) The format of the package is invalid. • 99.00.26 (event log) A CRC32 check did not pass. • 99.00.27 (event log) An I/O error occurred while downloading the bundle.
• Remedy: Download the correct firmware file from www.hp.com, and then resend the firmware upgrade. 99.00.27 only: 1. Turn the product off, and then on. 2. Resend the firmware upgrade. 3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).

• Code: 99.01.XX
• Description: A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same. • 99.01.00 • 99.01.10 • 99.01.20 • 99.01.21
• Remedy: Reload the firmware.

• Code: 99.02.01
• Description: Firmware installation was successful.
• Remedy: No action necessary.

• Code: 99.02.09
• Description: Firmware upgrade cancelled by user.
• Remedy: No action necessary.

• Code: 99.09.60
• Description: Unsupported disk. This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
• Remedy: Install the correct hard disk for this product.

• Code: 99.09.61
• Description: Unsupported disk. This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk.
• Remedy: Access the Preboot menu, and then select Lock Disk to lock the disk.