Code :

Code: 17.0X.00
Description: Failed Cartridge. The indicated cartridge is detected but its data is corrupt or invalid in some way. • 17.00.00 - Black Cartridge • 17.01.00 - Cyan Cartridge • 17.02.00 - Magenta Cartridge • 17.03.00 - Yellow Cartridge
Remedy: 1. Remove the cartridge, reinstall it and close the ink door. 2. Turn the product off, and then on again. 3. Replace the failing cartridge. 4. Replace the Mech Kit.

Code: 17.0X.34
Description: Counterfeit or refilled cartridge installed. The supply being used is either a counterfeit or refilled cartridge. • 17.00.34 - Black Cartridge • 17.01.34 - Cyan Cartridge • 17.02.34 - Magenta Cartridge • 17.03.34 - Yellow Cartridge
Remedy: To avoid this condition – always use genuine HP cartridges. The user must replace with a genuine HP cartridge OR approve the use of refilled cartridges before printing can continue. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any print quality repair required as a result of using used cartridges is not covered under warranty. Supply status and features depending on supply status are not available.

Code: 17.0X.35
Description: Incompatible <supply>. The indicated supply is not compatible with this product. • 17.00.35 - Black Cartridge • 17.01.35 - Cyan Cartridge • 17.02.35 - Magenta Cartridge • 17.03.35 - Yellow Cartridge
Remedy: To avoid this condition – always use genuine HP cartridges. The user must replace with a genuine HP cartridge OR approve the use of refilled cartridges before printing can continue.

Code: 17.0X.36
Description: Non-Startup cartridge at startup. Non-Startup cartridge at startup. A trade cartridge has been installed before purge has been completed. • 17.00.36 - Black Cartridge • 17.01.36 - Cyan Cartridge • 17.02.36 - Magenta Cartridge • 17.03.36 - Yellow Cartridge
Remedy: To avoid this condition – always use the startup cartridges that shipped with the product. Do not override and use trade cartridges unless absolutely necessary. If the user later finds the startup cartridges after initialization, these startup cartridges will be unusable on this device.

Code: 17.0X.37
Description: Startup Cartridge after startup completed. Startup cartridge is being used after startup completed. • 17.00.37 - Black Cartridge • 17.01.37 - Cyan Cartridge • 17.02.37 - Magenta Cartridge • 17.03.37 - Yellow Cartridge
Remedy: To avoid this condition, always use trade cartridges after initialization has completed and the original startup cartridges are spent. Startup cartridges can only be used the first time the product is initialized. Once a startup cartridge has been used for initialization it’s memory tag contents are changed to indicate it will now behave and be detected as a trade cartridge.

Code: 17.0X.38
Description: Cartridge might be empty. The cartridge indicated might be empty. Continuing may cause image quality issues. This is a transient condition that occurs when the cartridge memory tag indicates empty and the cartridge is newly inserted into a printer. • 17.00.38 - Black Cartridge • 17.01.38 - Cyan Cartridge • 17.02.38 - Magenta Cartridge • 17.03.38 - Yellow Cartridge
Remedy: There several possible outcomes when this condition is detected: 1. The user removes the cartridge from the printer and replaces it with a non-empty cartridge. 2. The user touches gOKh and approves the use of the gPossibly Emptyh cartridge. • Printer attempts to pump/prime ink but is unsuccessful. The cartridge is declared as gEmptyh. • Some ink was previously stranded due to tilt and the pump/prime is successful. The cartridge is declared as gLowh or possibly gVery Lowh. • Cartridge has been refilled and now after printing some number of pages, the cartridge will be declared as gRefilledh.

Code: 17.0X.39
Description: Use new cartridges. The Startup-Trade cartridge override feature has been enabled and a partially used Cyan Cartridge has been installed before the ink initialization process completed. The cartridge might not be able to complete the ink initialization. Using a new cartridge allows the process to complete in one session, preventing the user from leaving and coming back to find the process incomplete. • 17.00.39 - Black Cartridge • 17.01.39 - Cyan Cartridge • 17.02.39 - Magenta Cartridge • 17.03.39 - Yellow Cartridge
Remedy: Touch “OK” to continue or use a new cartridge. If a “Too Low to Prime” condition occurs, use the following steps. 1. The engine has determined that there is probably not enough ink in the installed trade cartridge to complete the initialization (ink purge) process. 2. The user can touch “OK” to proceed anyway (they may see this same message again once the current cartridge is depleted). 3. The user can replace the partially full trade cartridge with a replacement that is full.

Code: 17.0X.42
Description: General printing error. Printer failure or the indicated cartridge SHAID too early. • 17.00.42 - Black Cartridge • 17.01.42 - Cyan Cartridge • 17.02.42 - Magenta Cartridge • 17.03.42 - Yellow Cartridge NOTE: Condition does not distinguish between SHAID Too Early and a failure in the ink delivery system.
Remedy: 1. Turn the product off, and then on again. 2. Replace the cartridge. 3. Replace the Mech kit.

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